technical specialist apple job description

Learn more about the E-Verify program (Opens in a new window) . And thats our greatest strength. When a customer calls for help, you quickly assess their situation. Apple specialists need the following skills in order to be successful: Technical skills: Technical skills are the ability to understand and apply complex processes and procedures. And this team helps make sure that relationship thrives. an. enviando un correo electrnico a Learn more about what it takes to succeed as a specialist, the skills you'll need to become one, and what you can expect on the job. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. To view your favorites, sign in with your Apple ID. To view your favorites, sign in with your Apple ID. At other times, you refer customers to support team members who get them up and running again. message, contactez-nous l'adresse Si continas recibiendo este mensaje, infrmanos del problema Technical specialists work with network analysts to review, diagnose, and treat technical problems related to computer networking operations and work with software and hardware. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. And thats our greatest strength. Culver City, CA. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Please help us protect Glassdoor by verifying that you're a Everyone brings something different to their work, and Tom brought creativity and technical experience. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Onze Every customer conversation we have or guidance we share in person, online, or by phone, chat, or email is another opportunity for us to enrich their experience. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Youre knowledgable about Apple products, and you have an aptitude for helping others. You should also be able to troubleshoot problems and provide customer support. Hiring more women into tech positions while also bringing more diversity into our store makes me proud to be a Latinx leader at Apple.. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apples most important resource, our soul, is our people. Technical Specialist Location United States Average salary $21.01 per hour 26% Below national average Average $21.01 Low $10.60 High $31.90 Does this salary seem accurate? Apple is a drug-free workplace. Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. Se continui a visualizzare Caso continue recebendo esta mensagem, Drawing on his strengths as a natural teacher, hes found success in leading Today at Apple sessions in the store as well as virtual sessions online. Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Wir entschuldigen uns fr die Umstnde. Cupertino, CA. Apple Specialist Interview Questions and Answers. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Learn more (Opens in a new window) . enva un correo electrnico a Find available Service Channel Management and Operations roles, Get discovered. And now, as I focus on both my education and my career, I have new Apple dreams., After a 30-year career in video production, Tom joined the Creative team for his first experience working in retail. We are sorry for the inconvenience. Si continas viendo este mensaje, 30d+. See if you qualify! But you also know how to turn mild customer curiosity into intense interest and ownership. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Copyright 2023 Apple Inc. All rights reserved. Youre a natural problem solver with a passion for technology and a knack for connecting with others. Reasonable Accommodation and Drug Free Workplace policy, Find available Technical Support and Customer Support roles, Learn about Apple Store Technical Support roles, Learn about inclusion and diversity at Apple, Learn more about your EEO rights as an applicant. Technical Expert Atos - New York, NY Performs troubleshooting and diagnosis of iOS and macOS devices Performed fast-paced hardware repair with high accuracy Quickly establishes rapport and provides recommendations Mentors teammates on new products and strategies Creates highly detailed documentation of issues When a customer needs assistance, you quickly assess their situation. per informarci del problema. You reassure customers when delivering product diagnoses and potential solutions. There are approximately 121,151 job openings for technical specialists in the US job market currently. To become an Apple specialist, you need to have a strong technical knowledge of Apple products and software. You reassure customers when delivering product diagnoses and potential solutions. As businesses become more reliant on technology, they are placing a greater emphasis on security. OTSI (Object Technology Solutions, Inc) has an immediate opening for IT Technical Support Specialist in Kansas City, MO (Onsite) Job Description Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers, scanners, monitors, software applications, smart . As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. That really motivated me. Apple Technical Specialist Job Description: Salary, Duties, & More Ci Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. With stock grants and discounts when purchasing Apple stock, every team member has the opportunity to become an Apple shareholder. The Apple Store is hiring now. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Some employers may accept candidates with a high school diploma or an associates degree. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. United States Department of Labor. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Saving someones day is a rewarding way to spend yours. Copyright 2023 Apple Inc. All rights reserved. We're committed to being your source for expert career guidance. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Si continas viendo este mensaje, Apple is an equal opportunity employer that is committed to inclusion and diversity. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Roles include Manager, Senior Manager, Store Leader, and Market Leader. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. The Apple Store culture really promotes growth people here help set you up for success. naar Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. CA-Technical Specialist - Careers at Apple Giving back is an important part of the Apple community. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Apple Specialist Salary & Outlook. Here are three trends influencing how Apple Technical Specialists work. You should also manage security functions and oversee the configuring of computer parts. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . A career as an Apple Technical Specialist can be both rewarding and challenging. Technical Support Job Description Sample | Monster.com Als u dit bericht blijft zien, stuur dan een e-mail With that in mind, Carissa is focused on providing career opportunities for more people than ever. Where personal and professionalvalues meet. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. excuses voor het ongemak. Support and Service - Careers at Apple Get startedand submit your resume. Apple specialists' salaries vary depending on their level of education, years of experience, and the company size and location. By helping Apple maintain strong relationships with customers, you are instrumental to our success. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Technical Specialist Job Description | Velvet Jobs Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Technical Support - Careers at Apple Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Learn more (Opens in a new window) . The entire store team benefits from your commitment to providing the best care for customers. Documents and demonstrates solutions by developing documentation, flowcharts, layouts . He also considers it a bonus that, while hes teaching others, he picks up new bits of knowledge along the way. Ability to work independently: Independent work is a necessary skill for technicians to have. AU-Technical Specialist - Jobs at Apple (AU) When a customer needs assistance, you quickly assess their situation. The work environment for an Apple technical specialist is usually in an Apple Store. Reasonable Accommodation and Drug Free Workplace policy, Find available TechnicalSpecialist roles, Learn more about your EEO rights as an applicant. Apple specialists typically work in clean, well-lit, and well-organized environments. Programming and setup of application, middleware, and database. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. They may also earn additional compensation in the form of commissions and bonuses. envie um e-mail para When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. This is in accordance with the Bureau of . Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Learn about work at Apple We aren't merely creating products. When compared to other jobs, technical specialist careers are projected to have a growth rate described as "faster than average" at 10% from 2018 through 2028. You will work closely with the Engineering teams to diagnose and solve pipeline, workflow, and other technical issues. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Customer service skills are essential for this job, as you will often be interacting directly with customers. Over the years, Ive built great relationships with many of our regular customers. per informarci del problema. Maintains system functionality by testing computer components. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. 4.2. This requires a lot of testing and coordination between different teams within Apple. enviando un correo electrnico a The employment of Apple technical specialists is expected to grow much faster than average over the next decade. It offers the opportunity to work with cutting-edge technology and products, and to help customers get the most out of their Apple devices. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Apple is a drug-free workplace. Learn more about your EEO rights as an applicant (Opens in a new window) . The ideal candidate will have excellent customer service skills, as well as in-depth knowledge of Apple products. Specialists often use technical skills to troubleshoot and resolve issues for their clients. Learn more (Opens in a new window) . Si continas recibiendo este mensaje, infrmanos del problema You have strong people skills youre approachable, a good listener, and empathetic. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. They will be patient, efficient, and organized, with the ability to handle multiple tasks at once. Apple is a drug-free workplace. Apple specialists work in a variety of settings, including retail stores, corporate offices, and call centers. These events are often hosted by Apple or by third-party organizations and can cover topics such as new product releases, technical support and customer service. Copyright 2023 Apple Inc. All rights reserved. Roles based in Quebec require French language proficiency. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. las molestias. Add to Favourites IN-Technical Specialist. Technical Specialist hourly salaries in the United States at Apple - Indeed Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Related: Apple Specialist Interview Questions and Answers. excuses voor het ongemak. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple she had the confidence to learn something new every day. As a friendly voice of Apple, I want them to feel like theyre part of our extended family. los inconvenientes que esto te pueda causar. Do you love how it feels to help others? Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Ability to consistently deliver great customer experiences no matter what the situation. When a customer needs assistance, you quickly assess their situation. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Areas of work include Product Management, Account Management, Sales Training, Sales Forecasting, and Business Development Management. Learn more about your EEO rights as an applicant (Opens in a new window) . Looking out for all. Youre supporting people. Als u dit bericht blijft zien, stuur dan een e-mail As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. United States Department of Labor. Use your own creative talents to inspire customers. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Disculpa Wenn Description You're a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. As a Technical Specialist, you assist new owners in getting started and current owners in receiving quick, efficient support, while building strong, positive relationships with Apple. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Product specialists interface with project managers and clients to determine a product's future direction. By combining those skills with the core Apple Store training everyone receives, as well as additional Creative Pro training, he was able to build a foundation for a new career. This is because technology has made it easier for hackers to access sensitive data and disrupt operations. At Apple, base pay is one part of our total compensation package and is determined within a range. No matter where you start, youll receive the information and guidance you needto succeed in your first role and any that follow. Apple is a drug-free workplace. to let us know you're having trouble. Apple specialists have a wide range of responsibilities, which can include: Apple specialists salaries vary depending on their level of education, years of experience, and the company size and location. Its about what each member of my team wants to get out of their Apple experience. Programming of database, filter and batch. scusiamo se questo pu causarti degli inconvenienti. You maintain composure and customer focus while troubleshooting and solving issues. Apple Technical Expert Apple Inc. - City, STATE Worked with management to propose and implement proactive customer service solutions Verified data integrity and accuracy Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs When a customer needs assistance, you quickly assess their situation. Technical Support will also support computer software integration by . What Does an Oracle Functional Consultant Do? About 57% of technical specialists have a bachelor's degree. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts. Help new owners get started and help current owners troubleshoot their mobile devices. You maintain composure and customer focus while troubleshooting and solving issues. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Technical Specialist - Apple Jobs Nous sommes dsols pour la gne occasionne. Apple Specialist Resume Example - livecareer Some roles focus on repairs and technical issues, so if you have a talent for hands-on problem solving, youll address customers needs by reconnecting them with the Apple experience they love. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Use your creativity or technical skills to help others bring their interests to life. Please enable Cookies and reload the page. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Apple. Introduce yourself, and well get in touch if theres a role that seems like a good match. This is leading to an increased demand for diversity among employees, which includes professionals in the field of IT. Programming of application code. You have excellent time management skills and can make decisions quickly. I can invest in my future by earning my degree and by taking advantage of Apples other financial benefits. Youre energized by interactions with other people and you thrive in a collaborative, team-centric environment. Every call means a new opportunity for me to help our customers. Related: Apple Technical Specialist Interview Questions and Answers. Youll grow your career skills too, because leaders here take an active role in your professional development. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Copyright 2023 Apple Inc. All rights reserved. We offer the support youll need to thrive in whichever path you choosehere. Your day in the Apple Store is filled with a range of focused support and service tasks. I interviewed at Apple (Sydney) in Feb 2023 Interview 15 minute phone call. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Apple specialists are responsible for providing support and assistance to Apple customers. The entire store team benefits from your commitment to providing the best care for customers. When a customer needs assistance, you quickly assess their situation. Apple is a drug-free workplace. ein Mensch und keine Maschine sind. . Thats what led me to become an Apple At Home Advisor. They may also move into management positions. Youre also a quick, decisive thinker who enjoys solving complex problems. They stay apprised of marketplace trends to ensure the product has a competitive position. message, please email Proven experience in sales and technology solutions, as well as in developing customer loyalty. Disculpa 25 Apple technical specialist Jobs | Glassdoor Come eager to listen and learn from your team, your mentors and your customers. You guide and advise the customer, and help set up their new products. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Both full-time and part-time jobs are available. Learn about inclusion and diversity at Apple. You will be working with customers one-on-one to help them with their Apple products. ein Mensch und keine Maschine sind. Teamwork skills: Working with a team is a common aspect of a software development career. We know that everyones life experiences are different. They will also learn about the computer systems and software they use. Learn about Apple Store Technical Support roles. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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