lost metrocard adelaide

Tram, Adelaide, South Australia South Australian Tourism Commission. If you don't live in South Australia, contact the Seniors Card office in your state or territory to find out whether you are eligible. The Adelaide Metro JetBus travels between Adelaide airport and the City. Probably tried the debit card too you pathetic bastard, glad I cancelled that right away. To start your ride, tap your card on the reader when you board your selected mode of transport and be sure to tap off when you disembark. Login and let us know what needs to be updated on our Adelaide Metro metrocard machine listing, or email us on support@studentvip.com.au. For more information about visiting Adelaide, visit the Adelaide Metro website. Welcome to Tourism Australia. If you wait, you'll lose money for those days you weren't using the card because you will only be refunded from the time you placed your claim through the end of the month (or week, depending). SMS Scroll down and tap Add Card. Payment methods accepted by this machine are coins (except 5c pieces), bills (except $50 and $100 bills), and EFTPOS. You cant transfer or get a refund for time left on an unlimited-ride card. your credit card has expired), we will contact you via the email listed in your metroCARD account. To use the network, its recommended that you purchase a MetroCard. }, Tap Travel Card to add a new travel card or tap Previous Card to add a travel card that you've previously added to the Wallet app. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. Replacement Seniors Card Public transport WeekendPlus Through the Lens Apply for a Seniors Card Check if you're eligible, submit your application online or by post and receive your card in the post. South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams all day, every day. Tap Continue. J1 and J2 buses run from the airport to the city approximately every 30 minutes. Visit the MetroCard Customer Service Center or any MetroCard bus or van to report your MetroCard lost or stolen. The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in among others Montreal, Canada; Houston, Texas; and Toulouse, France. You need to validate the metroCARD within 3 months of buying a recharge. Youll need to answer some questions to confirm that you are the registered account holder. SA.GOV.AU - Apply for a transport concession card - South Australia You can now recharge your MetroCard online! You can either recharge as you go, or set up a convenient auto recharge. You can watchonline video tutorials about how to validate when boarding public transport. How long do I need for my trip to Australia? Enjoy the trip you took on the H30 and the rest you cunt. If you need to change a recharge amount, simply setup a new recharge and itll overwrite your old one. As a courtesy, passengers should offer their seat to elderly, pregnant, or any passenger who looks like they could use a seat. Version 2.3.0.0 Youll find taxi ranks and rideshare pick-up areas at the front of each terminal simply follow the signage. You can order a replacement card by: Logging into your online account if you have previously registered. We can't respond to what you write here but you can contact us instead if you'd like a response. Fares for a single trip start from $1.10 for children up to $5.90 for anyone older than 15 years. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. The South Australian Seniors Card program provides members with a wide range of benefits includingdiscounts and special offers from businesses andfree travel on Adelaide Metro buses, trains and trams. Passengers could trade their existing Multitrip Metrotickets in for Metrocard trips. How do I check Adelaide metroCARD balances? Passengers can purchase single trip or day trip tickets or Metrocards, which can store credit for use on multiple journeys. Public transport | Seniors Card We recommend updating your browser to the latest version. Find more information about getting help with MetroCard problems. To set up an online account, you need an email address. Our subscription service is temporarily down for system upgrades. We can't respond to what you write here but you can contact us instead if you'd like a response. Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, refunds at the Adelaide Metro InfoCentre will be in cash only, refunds and credit transfers require the Seniors Card member to be present or available via phone, if you have less than $5 credit, the refund or credit transfer will need to be completed at the Adelaide Metro InfoCentre, credit, and a recent validation, will still be required on Seniors Cards to access the discounted parking at the, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). You cant buy these cards from retailers. On most buses, you must get on through the front door. If you have auto recharge setup on a metroCARD, cancel that, too. Order an interstate Seniors Card member 14-day free travel ticket. Adelaide Metro offers some free public transport services within the city centre. We have detected you are using an out-of-date browser. Seniors Card in other states and territories - Australian Government. We do our best to get service moving again or to give you options to take another train or bus. To correctly return to normal functionality please ensure you click Leave Preview Leave Preview "resetPassword": { Single and day-trip tickets continue to be sold as Edmondson-sized magnetic stripe Metrotickets. Many buses and all trams reserve space for wheelchair passengers. A customer service representative will assist with processing a refund. Copyright 2023. We deduct a $5 administrative handling fee from the refund amount for the second claim. What irks me is can no longer buy a ticket from the bus driver, no metro card, no ride. [5], There are student and senior metrocards available. Remember, we can't respond to what you've written here. There is no time limit on when you can receive your Seniors Card refund. On trains, trams and O-Bahn buses, you can get on at any door. You ride because you have somewhere you need to go. Its most convenient for travel within the city and reaching the popular coastal suburb of Glenelg. The validator will display the metroCARD balance and, if the balance is low, will also flash a green light. Learn how and when to remove this template message, "Public transport Metrocard ticketing up and running on SA buses, trams and trains by November", Multitrip tickets for Adelaide public transport to be invalid soon, "Safe and secure parking for O-Bahn commuters at Tea Tree Plaza", https://en.wikipedia.org/w/index.php?title=Metrocard_(Adelaide)&oldid=1148581562, Two-hour unlimited trips from first validation, This page was last edited on 7 April 2023, at 01:55. If you have it setup for multiple metroCARDs, you can have different recharge values for the different cards. After that time, the expired MetroCard must be sent to MetroCard customer claims. "screenSet": "Aus-ProfileUpdate", Printed timetables are available from Adelaide Railway Station, the Adelaide Metro Info Centre, and some shopping centres. Phone the Adelaide Metro InfoLine on1300 311 108 and transfer funds from your credit or debit card or set up auto-recharge which involves nominating a credit or debit card and an amount that will be automatically loaded onto your Seniors Card when it falls below the minimum amount. Tip: If you arrive on a cruise ship, you can purchase an inexpensive one-day Cruise ship metroCARD at the Outer Harbor railway station or the Adelaide Metro InfoCentre. You can also ask at a station booth for a postage-paid envelope. Cradle Mountain-Lake St Clair National Park, Experiences that will make you feel like an Aussie. Bikes are allowed free on trains after 9:00 am until 3:00 pm. Attribution 3.0 Australia Licence. You'll need to validate your Seniors Card every time you board an Adelaide Metro bus, train or tram, even though your travel is free. If you dont pay by the due date, we will cancel the auto recharge and, potentially, your metroCARD. If you are arriving in Adelaide within the next 10 days, you can present your interstate Seniors Card at one of the following locations to receive a 14-day free off-peak travel ticket: Interstate Seniors Card members need to pay a concession fare to travel in peak times. Please allow 10 days between ordering your ticket and your departure date, to reduce the risk of your ticket not arriving in time. We can transfer credit from lost Metrocards, to replacement ones. Seniors Card members visiting South Australia can also access hundreds of discounts at businesses across South Australia. by calling the Adelaide Metro InfoLine on 1300 311 108. "homePagePath": "/content/australia/en.html", Ask the station agent for a postage-paid Business Reply Envelope. People who receive certain payments from Centrelink can apply. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. }, Other Metro agents cannot issue replacement cards or transfer balances. Instructional videos on Adelaide's new smartcard ticketing system, metrocard.Damian explains how to validate your metrocard or metroticket using the 2 types . To update your credit/debit card information, you will need to go through the Auto recharge setup process again on the same metroCARD, using the new credit/debit card information. We credit: $4.24 per day remaining on your 30-Day card, and. If you need to add an email address to your Seniors Card account, please contact the Seniors Unit on 1800 819 961. We provide a Balance Protection Program for 30-Day Unlimited Ride and 7-Day Express Bus Plus MetroCard. The City of Adelaides cycling networks make riding around the city easy and enjoyable. If you have a South Australian Seniors Card, it is also a metroCARD. Check eligibility if you haven't already done so. To replace a MetroCard by phone, dial 511, say "MTA," "Subway and buses," and follow the prompts. We no longer support this browser, so parts of the site might not work as you expect them to. *Product Disclaimer:Tourism Australia is not the owner, operator, advertiser or promoter of the listed products and services. Adelaide is an easy city to get around, with a great range of options for public transport, driving, cycling and walking. You can manage your Adelaide metroCARD online by setting up an account. In Australia, airlines, trains, buses and ferries have accessible options for people using mobility devices, as well as services for hearing and vision impaired travellers. Metrocard (Adelaide) - Wikipedia (Cards purchased with cash are not protected. They differ from other ticket vending machines in that they both dispense and recharge Metrocards. In short, unless things have changed since I looked last, there is no way a mobile phone app . On-board vending machines accept credit/debit cards and coins. Don't bend or puncture your Seniors Card as this may damage the internal antenna or microchip. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. PSA: The MTA will refund your lost or stolen unlimited - Brokelyn How Can You Replace Your MTA Senior Card? - Reference.com Adelaide Metro is Adelaide's public transport system, comprising buses, trains and trams. change the name on your metroCARD account. PK ! Reduced-Fare MetroCard - MTA Follow the instructions on the vending machine screen and dont remove your metroCARD until it confirms the recharge has loaded. Use the service finder to locate a metroCARD agent near you. You can also book a taxi by phoning individual companies, downloading their apps or using the, Cruise the River Torrens through the city centre on the charming river boat. Here's how to get help, Check on the status of a MetroCard claim previously submitted, MetroCard not returned from bus farebox/AutoGate, Select Bus Service MetroCard Fare Collector, print a claim form to mail to us with your MetroCard, If you have an OMNY Account, log in and find the charge you think is incorrect. Please check back later to finish subscribing to service updates. We use cookies on this site to enhance your user experience. The trains and trams have the recharging stations on board atleast now. You dont need to validate your metroCARD when you leave a vehicle. You can file an online claim for these issues: If your problem isnt on this list, print a claim form to mail to us with your MetroCard. Lost Card - Metro Transit Tram, Moseley Square, Adelaide, South Australia Tourism Australia. They won't be able to modify your account details, cancel or remove metroCARDs from your account. You canbuy or recharge a metroCARD at many locations across Adelaide ororder a metroCARD online and we will post it to you. If you are a South Australian Seniors Card holder, your user name is SENIOR_, followed by the 7-digit number of your card, e.g. Each Metrocard has its own unique number that, once registered, is unique to your account. To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. You can also check your metroCARD balance: If you've just topped up your metroCARD balance at the InfoCentre or using a vending machine, your new funds will be available immediately. $8.86 per day remaining on your 7-Day Express Bus Plus card. From Adelaide Railway Station, you can catch the Outer Harbor line train to reach destinations such as historic Port Adelaide and the beachside suburb of Semaphore. New and replacement Seniors Cards are issued through the Seniors Card Unit. If you have an account and forget your password, you can reset it online. Make the most of your time in Adelaide with a guided driving tour, such as Adelaide Sightseeings Adelaide City Highlights tour. You can choose the value of your auto recharge. The metroCARD itself and any balance left on it will still work. 3 Treat it like cash. You can file up to two claims per calendar year. If you have questions about the Seniors Card program, including how to use it on public transport, see our frequently asked questions. It was introduced in 1987 and was intended to be used for only a few years before being replaced. buy or recharge a metroCARD at many locations across Adelaide, metroCARD terms and conditions (PDF, 349 KB), metroCARD conditions of use (PDF, 349 KB), at the InfoCentre in the Adelaide Railway Station, using a vending machine on-board trains and trams, in person at the InfoCentre at the Adelaide Railway Station, register and manage up to 8 metroCARDs (e.g. Related information Contact Adelaide Metro InfoLine. Metrocards have replaced them, and Seniors tickets have been replaced by the new Seniors Card. If you need your password reset, please emailseniorscard@sa.gov.au and staff will email the details to you. MetroCard Customer Claims A confirmation code will be sent for validation. The minimum recharge is $5 and the maximum amount you can store on your card is $200. U~ _rels/.rels ( MK1!;*"^DMdC2(.3y3C+4xW(AyXJBWpb#InJ*Eb=[JM%a B,o0f@=a noA;Nv"ebR1REF7ZnhYjy#1'7 9m.3Y PK ! Sadly, the way the key structure (there are about 4 keys) is set up, there is no key that will let you access the card value in a read-only fashion. Any value on your card when its lost or stolen is not refundable. If you have auto recharge setup on a metroCARD, cancel that, too. A confirmation code will be sent for validation. Here's how to transfer a balance from an expired card, plus other ways to address common issues. Some websites which are linked to the Tourism Australia website are independent from Tourism Australia and are not under the control of Tourism Australia. Find out how you can update your personal details online or via phone. There are a few ways to add credit to your card. "screenSet": "Aus-V3-RegistrationLogin", You will only need to add credit ($) to your Seniors Card if you want to access the discounted parking at the Tea Tree Plaza Park n Ride. Enjoy the learners permit, old kfc receipts, $3 worth of bus trips you took and . Your Seniors Card is ready to use on public transport as soon as you receive it. Find out how you can request a replacement card if yours is lost, stolen or broken. Choose a travel card from the list. If the issue youre having is listed on this page, fill out and submit the related form. Apply for a metroCard mobility pass to travel on Adelaide Metro bus, train and tram services free of charge. Please don't include any of your personal information in this box. SMS . International seniors are not eligible for any concessions. Yellow validator machines are located inside the doors of all vehicles. visit us at the InfoCentre Adelaide Railway Centre. metroCARD Account - Adelaide Metro Introducing metrocards and metrotickets - YouTube Phone: 1300 311 108 (metropolitan customers)Phone: 1800 182 160 (regional customers)TTY: 8303 0844Lines are open 7:00 am to 8:00 pm, 7 days a week, North Terrace, AdelaideMonday to Sunday 7:00 am to 8:00 pmSelected special event days 7:00 am to 12:15 amView location map. From Friday 1 July 2022, South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams all day, every day. Contact us to cancel your registered metroCARD as soon as you notice it is missing. We use both Courtesy Passes and GO Tickets to honor our pledge to keep you moving. visit us at the InfoCentre Adelaide Railway Centre. If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. [3], In 2013, it was announced that Metrocards would be able to be used to access secure bike cages, at railway stations fitted with the necessary equipment, for an annual fee. The expiration date is usually about one year from the date of purchase. "campaignIntegrationUrl": "/bin/create/recipient", Due to overwhelmingly positive response from trial users, it was launched in November 2012.[1]. Order an interstate Seniors Card member 14-day free travel ticket. The $1 new card fee is also not refundable. We can only track, cancel or replace registered metroCARDS. You can hail a taxi on the street (a taxi is available if its rooftop light is on) or at taxi ranks in built-up areas. In line with the metroCARD terms and conditions (PDF, 349 KB), metroCARD and associated products and services are non-refundable, unless you are a South Australian Seniors Card holder or an authorised representative of a deceased registered metroCARD holder. Metrocard is a contactless smartcard ticketing system for public transport services in the Adelaide city and suburbs in South Australia. Please don't include any of your personal information in this box. Pay-Per-Ride (Regular) MetroCard: Ask a station agent for a postage paid envelope or mail your damaged card to: MetroCard Customer Claims Most MetroCard claims can be filed online. Replacement plans soon fell through and the original equipment remained in use until 2012. Information on listed products and services, including Covid-safe accreditations, are provided by the third-party operator on their website or as published on Australian Tourism Data Warehouse where applicable. Adelaide Metro will use its best efforts to advertise changes to these conditions of use before they commence. To access your metroCARD account on the Adelaide Metro website, you need to have a login and password. Adelaide Metro metroCARDs are rechargeable plastic cards that you can use on buses, trains and trams. There are other services to Glenelg, West Lakes Centre, and Marion Centre Interchanges.You will need a standardMetroticket or metroCARD to board the bus. Find out how you can request a replacement card if yours is lost, stolen or broken. From December 2014, validators no longer accepted Multitrip tickets, however users could continue to convert them to Metrocard Trips until 28 February 2015. That said, your first claim of a lost or stolen card will be refunded at the pro-rated price for free! "validationFavouritesUrl": "/bin/australia/favourites/sanitycheck", Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. The journey from the airport to the city takes around 15 minutes. The Pay-Per-Ride MetroCard cant be replaced if it is lost or stolen. Both validators feature indicator lights and an LCD display showing information to users such as ticket type, debited value and credit balance (if any), and errors. Current SA Seniors Card members If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. 78 gringoesai 1 yr. ago Say you are from interstate and had no idea. Find out about the benefits of joining the Seniors Card program. "login": { Vending machines at stops and stations dont accept cash. SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. We need you to validate each time so we can count how many people are using the bus, train or tram and plan our services to meet your needs. }, {"PageInfo":{"template":"","component":"PageInfo","jcrCreated":"Thu Jan 19 12:08:26 AEDT 2023","jcrCreatedBy":"","lastModifiedBy":"","lastModified":"Thu Jan 19 12:07:19 AEDT 2023","contentType":""},"Hero":{"component":"Hero","subTitle":"","title":"Getting around Adelaide","playerId":"default"}}, If you choose a regular metroCARD, youll need to load it with some money to cover your fares. This website is licensed under a Creative Commons You will need a standard Metroticket or metroCARD to board the bus. Adelaide Metro on Twitter: "After you recharge your metroCARD online or If you do not have an online account, just call03 366 88 55and we will block your card for you. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. These ticket machines are located in the main passenger concourse at Adelaide railway station and in the public bus stop shelter at Adelaide Airport. Contact us to cancel your registered metroCARD as soon as you notice it is missing. File a claim online You can file an online claim for these issues: Balance Protection Claim Check on the status of a MetroCard claim previously submitted Lost or stolen Reduced-Fare MetroCard MetroCard not returned from bus farebox/AutoGate MetroCard Vending Machine problem Overcharged MetroCard Select Bus Service MetroCard Fare Collector Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card. . The metrocard is only a pain because it's difficult to reload / limited places. Lost Card Report a Lost/Stolen Card If your Go-To Card or pass is lost, stolen or damaged, notify Metro Transit immediately to deactivate your card. If you recharged online or by phone, your new funds will be available in about an hour. If your Metrocard was registered with us, we can transfer any remaining credit from your old card onto the new one. "custAction": "event2" Adelaide to roll out open loop tap-and-pay ticketing across - NFCW Transferring value from an expired card You dont need an online account to use a metroCARD. After a year, you need to send your card to Customer Claims: MetroCard Customer Claims To transfer the balance from one metroCARD to another, visit the InfoCentre in the Adelaide Railway Station. You need to order a replacement card before blocking the lost one. How should we update you? The date is located at the upper left corner on the back of the card. Your login is the word 'SENIOR' followed by an underscore (_) and then your seven digit Seniors Card number (eg SENIOR_0000000). 1.8 You can use your Metrocard on all Adelaide Metro bus, train and tram services. Copyright2020. Adelaide has an extensive public transport system of buses, trains and trams. } A single trip lasts for 2 hours and you will only be charged once in this timeframe, no matter how many times you validate your metroCARD.

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