alexa smartthings device is unresponsive

One of my echo devices always tells me that the device is not responding whe I ask it to be turned on/off. I already created a ticket for this but I wanted to see if anyone else is having the issue that the Amazon echo will not control any Smartthings devices. Note: Upgrading your internet plan increases your internet bandwidth as well. Then we can figure out what steps you need to take, because I think you have mashed together a couple of different solutions for different use cases.. But why Alexa still doesnt work?. Similarly, you can ask the Alexa system to learn your voice, and the smart assistant will start training itself. I bet its still under warranty (which is longer than you might think) so contact the company that made it. Are your smart devices already set up and switched on? See the License You can do that by navigating the smart device companion app. Doing this is necessary because, according to research, building materials can block and weaken WiFI signals. These updates are necessary to enhance Alexas features and improve security protocols. This is caused by the SwitchBot - Alexa connection expired. As a result, the smart device will fail to connect with your Alexa device as well. You can only create Alexa routines through the Amazon Alexa app. Smart Home Perfected is a trading name of Origin8 Tech Limited, Company Registration 641137 / Tax Registration IE3593594BH, Smart Home Perfected 2019 - 2023. You can get rid of some of these errors and speed up your device by upgrading its firmware. And they cant do that if they are not on the same network. Outdated firmware and power connectivity issues can also cause the issue. 2. JD Roberts, On this website I share everything that Ive learned about Smart Homes. Want to know more about this website and me? Then just add it like normal with add a device.. Alexa no longer controls any of my smart things devices. It is excellent advice! So for now, lets just call it zebra. Zebra is a virtual contact sensor. Whisper mode allows users to talk to Alexa while whispering. But if its crashing or lagging, your new routine may not be saved. They all became unresponsive. You will have to engage the unit from scratch, and that might just help you get a better response from the unit. Depending on the issue, troubleshooting an unresponsive Alexa device is no sweat! So, only do this as your last resort. It says server unavailable. . An Alexa device can be unresponsive if there is no wi-fi connection, certain skills are disabled, or if the firmware is outdated. On Android you can do this by holding the app icon and hitting Uninstall. SmartThings to the rescue: a virtual sensor. This mode is convenient at night or when you have toddlers at home. ** . In that situation even though Alexa can see the button nothing will work right.). This is especially true if youre keeping track of the inferences from other units and the clarity of the voice commands. : /. Now lets think about using a SmartThings button to control the volume on an echo. Save my name, email, and website in this browser for the next time I comment. The Smarthings button is connected to ST, and can be used in ST Automations. Under the Reset Settings menu, select the Factory Reset option and select the selected option. I can control all of my Hue that are linked to the echo and not through smartthings. With the problems Im having, Im thinking of throwing in the towel. Thanks for that long post. Its very much appreciated! The device Alexa is attempting to control runs on firmware, which is essentially software that makes the device work. However, errors do happen. ILL DELETE THE BUTTON FROM THE ST APP, DELETE BOTH DTH FROM THE ST IDE WEBPAGE, AND DELETE THE BUTTON FROM ALEXA. Normally, Alexa devices update themselves during off-hours. You could even set it up so that a single click set the volume to setting 3 and a double click set the volume to setting 5. Then, select "Network Settings" or similar. If so, then thats the reason why. From there, you can go about fixing the unit yourself, and it should come easy to you. Using the SmartThings button to trigger a single action is pretty easy. CERTAINLY! Dont waste your money, My Merkury bulb (Geeni App) worked fine for a few months. Many WiFi users dont know it, but your unlimited WiFI plan is not unlimited. In researching this article, I read how some users have had issues with certain brands of Wi-Fi routers. Heres the FAQ for how you create a virtual device in smartthings: A Device type handler, on the other hand, is just a little bit of code which is used to tell smartthings how to format messages coming to or from a device. You dont use that DTH for your smartthings button. So, make sure only to do this if nothing above works. I experienced the same problem. bjpierron/SmartThings-Alexa/blob/master/devicetypes/bjpierron/simulated-alexa-switch.src/simulated-alexa-switch.groovy, bjpierron/SmartThings-Alexa/blob/master/devicetypes/bjpierron/simulated-alexa-button.src/simulated-alexa-button.groovy. I DELETED THE ST BUTTON, THEN RE-ADDED. Remove the smartthings button from your account. Alexa routines can be triggered by sensors. 12 steps to troubleshoot your connected devices, Its a total pain when you ask Alexa to turn on or off a device, and she tells you the connected device is not responding!. We can create a virtual device which is a sensor that Alexa will Recognize. Just do this, @Fastb. I gave you an eBay link for one. * http://www.apache.org/licenses/LICENSE-2.0 To check this there are a variety of Wi-Fi signal checker apps you can install on your phone. If you find your device in Alexas Skills, then try Disabling and Re-enabling the Skill. If its no longer there, then youve successfully disabled it. The steps progress from initial simple solutions to more complex reasons why the device will not respond. This technology is amazing when it works but mostly its a huge annoyance. Once the plug reboots, it will connect to Wi-Fi again and will check for updates automatically. Or you could have a really old version of the Amazon Alexa app, which could be causing you problems. Select the device that you're having trouble with. This includes smart bulbs and plugs from different manufacturers. The ST button natively supports those 3 conditions. With this, users can control their smart devices more easily using Alexa. JD said: Tip: If you dont want to leave smart devices switched on all the time, consider creating Alexa routines. Youll know if theres WiFi interference when the connection suddenly slows down or cuts off. But thats all the choices youve got. This cloud reliance is a major risk with smart home devices, which is why there is a push towards local-only home automation. Then, input the new or default wake word. Are there no bite marks on the cord? There are no quick methods here, and you will have to develop an ideal environment for the voice commands to register. Alexa . Scroll down and select "Device Settings.". Forget everything you thought about code for this problem before you started this thread. Greetings! Brian. Unfortunately, there is nothing you can do when this happens but simply wait until the outage is resolved. We suggest that you reboot your router to refresh the network connection and then try using the device again. Pfffttt!!!! As you can see above, updating the app version usually doesnt require you to set up the device again -whereas this approach will. I think I figured out what the issue is, When I turn the device health on most of my devices are unavailable except a few and those I am able to control with echo. Then we can figure out what steps you need to take, because I think you have mashed together a couple of different solutions for different use cases. Like a printer driver. Power cycled several times If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. As mentioned above, a lot of smart home devices, including Alexa, rely on cloud services to operate. The app allows you to control the large library of SmartThing-compatible devices. Tap "Amazon Alexa.". The virtual device uses the virtual DTH.. Using the SmartThings button as volume control for an Echo Device is not easy. When added through the alexa app, it's detected and appears, but tapping on the device ("Heat" in the app) it says the "Server is unresponsive". My mindset: Other people use the ST button. It stopped working and nothing I do to reconnect it is working. But then can fail to do so if there are system errors. Edit: Now that you can control the device using the manufacturers app again, go to the Alexa App, search and enable the Skill to voice control it. I lowered the security to allow all packets WAN to LAN. I recommend you check the user manual of the device to find out how to perform a factory reset. First, make sure you keep your phone within 30 feet of your smart plug during setup. So, be sure to seek guidance from the dealer. It will adjust to the basic pitch and the frequency of the system. When I go in to the alexa app it says the same thing that the device is unresponsive. This is what fixed the same problem with my Philips Hue lights. No change. To keep your Alexa device working, make sure it receives sufficient electric power. Both of these devices will show up in the smartthings mobile app. While the SmartThings unit is a robust device, it is not really meant for rough use. (Before we start this, I just like to put in another plug for just buying a $15 Amazon remote off of eBay. After that, mute Alexas microphone for at least 15 minutes. I entered the Smarthings app, and enabled the Smarthings skill. You dont have a louder and softer choice. Your internet service provider (ISP) sets a monthly data limit to your plan. Even if you do run into issues, there is a good chance that you will be able to fix all of these errors yourself. Reset to factory From there, you can go about adjusting the configurations to personalize the system. But There are times when you want to be able to press a button and have something happen on echo. You can do this exactly as described with webcore, but to make it even easier, there is a DTH (The one you already had from pierron) which is amazingly both A virtual sensor and a virtual switch. You can go to your Alexa app and try disabling and then re-enabling smart home skills. These devices are supposed to communicate via WiFi. I BOUGHT TWO SMARTTHINGS BUTTONS. You might try the reset. Tip: If you want to keep the Whisper mode at night, create a routine. Theres no way you can monitor your exact monthly data usage. If updating the app doesnt work, you may try uninstalling and reinstalling it as well. I SORTA UNDERSTOOD THE CONCEPT. Update the device manufacturers app and the Alexa app to the latest version, 9. Most smart devices use WiFi to work and communicate with other devices. capability "Contact Sensor" Alexa depends on the Amazon Alexa app. Heres where smartthings gives us a very powerful option. Orange light: set up mode/connecting to WiFi. If the firmware of your Alexa device is outdated, it can avoid receiving voice and app commands. They work very well. It cycles through the blinking and the colors but refuses to pair with Alexa. Developers remove software bugs by creating new software updates. After that, log into your Amazon account and try using SmartThings devices. SmartThings works with Alexa, Google Assistant, Phillips . You just cant hear it. To power cycle, you simply turn off your device completely and remove the plug from the outlet. However, if your plug is unresponsive, there are two ways that you can use to update the firmware on these plugs. r/SmartThings . It can be frustrating, especially if it happens repeatedly. For example, you can limit your smart TV usage to 3 hours a day. To avoid the tail between the legs feeling, and feeling defeated, Ill convince myself the remote is a better solution. I also have Philips Hue hub, and a SmartThings Hub for related accessories, and have the Hue and SmartThings Skills enabled too. You must first open the Alexa application. There are no other methods that you can use to fix the programming bugs with the device itself. Send a couple hours trying to pair them and reset everything from my router to my apps. Cleaned & air blasted unit Disconnecting not-in-use devices can also save data. First, try moving your Alexa device closer to the WiFI router and modem. Next, there is no harm in power cycling the SmartThings unit as youll be able to address the minor connectivity bugs as well as the programming errors that way. Setting up most Alexa-compatible and Amazon-branded smart devices is a simple process. (but I may be wrong) Your two use cases are very different, so lets just start with the first one, changing the volume on echo. Help! Incredibly frustrating and cannot seem to find a solution. You may obtain a copy of the License at: And your smart device also depends on its manufacturer app. To start with, unplug the smart plug from the power outlet for 15 seconds and plug it back in. But the thing about this mode is that Alexa responds with a whisper as well. In that case, youre going to have to go to the beginning and start all over because thats not what youre trying to do., STARTING ALL OVER SEEMS REASONABLE. I have 5 Philips Hue bluetooth bulbs which do not require a philips hub and there is no Alexa skill for BT bulbs. But, today, Alexa stopped responding to that!. . When you create a virtual device, you have to manually assign a device type handler to it because theres no actual discovery process at that point. But the truth is, Alexa is just whispering. Unplug the power adapter from the wall socket. From there youll need to re-add the device from the manufacturer's app. A wide range of smart devices can be linked with the SmartThings hub. When dealing with smart light bulbs this is a more frustrating problem. When I go in to the alexa app it says the same thing that the device is unresponsive. A shed full of power tools and an eagerness to take on any DIY task have helped get his smart home to its current level. To prevent this from happening again, inform your house guests about your smart home. You dont always have to upgrade your internet plan. I've tried removing and re-adding it, I messed with the device in the smartthings dev ui . This is a very popular use case. And that power adapter and speaker power port are in tip-top condition. This file has been truncated. Note: This article tackles scenarios where Alexa is successfully answering your voice commands, however the connected smart device (such as a Philips Hue Light Bulb, a Kasa Smart Plug, a Roomba Robot Vacuum etc.) The Hunter Fan Team. Tip: Buy directly from Amazon to ensure that your smart hub is Alexa-registered. At all. It may sound silly, but youll never believe how many users dont know about this feature. I hope the above tips help in getting your device to respond to your Alexa commands. AT&T) is down so you have no internet connectivity. THAT LOSES ME A BIT. That will not only ensure a better response time, but you will not have to yell at the unit ever again just to get the command registered. Other times Ive had to delete the manufacturer's app from my phone and set the device back up again. This blocked devices communicating with each other on the same Wi-Fi network, resulting in the Device is Unresponsive message. Newbie here. If that doesnt work, consider factory resetting your device. Typically, the app is named after the devices brand name. They were both set up through the Alexa app with no problems. Power cycle your devices (Turn them off and on again! 8 Ways to Speed Her Up, Solved: Alexa / Echo Not Answering My Voice Commands. Reconnecting your devices is easy but can be time-consuming. Both of my Sengled smart bulbs became unresponsive at the same time. Please follow the instructions below to renew the connection. Each device can be set with the checkbox beside each device. PURPOSE: #1: CONTROL ALEXA VOLUME. I have 4 echo devices on my network. Some users also stated that they were able to get the problem sorted out by just removing the SmartThings Skill from the Alexa application and then adding it again. (SEE DEVICES JPEG ABOVE). Select "Settings" from the menu options. It doesnt make any difference whether you have 2 or 12 or 51. (eg: Zwave moisture sensors, Zwave door sensors, WiFi & Zwave plugs, zigbee switch actuator, zwave switch relay, etc.). Like smartphones, Alexa devices have firmware. Since the app is malfunctioning, any new input may fail to register. Moreover, you can also modify the commands to match more personalized phrases that are easy to trigger. And I think this is do-able. Perhaps you can schedule it to turn on before bedtime and turn off before your morning alarm. You will be much, much happier with the Echo Remote control. If it is, remove Alexa from your Linked Services in the SmartThings app's settings before re-adding. Before you go ahead and reinstall the application, we suggest that you first try force-closing the application from the app settings. Prevent WiFi interference by moving certain devices away from your WiFi router. Samsung's SmartThings app is now available on Windows 10. github.com If youre keeping track of the basic connectivity status and there are no issues with the voice commands, then you will have an easier time fixing the errors. And deleting it doesnt make any difference., JD: You need to look on a different page, the page which is the list of your devices, and see which DTH is associated with the physical button you hold in your hand and which DTH is associated with the virtual device that you created.. If everything goes well, you will not have to struggle with more errors down the road. B) ILL SCRUTINIZE WHAT TWO DTHS I USE. I have an Alexa that I have had for several years. Alexa routines can only be triggered by time of day, voice command, or some kind of sensors. 16 easy ways to fix unresponsive Alexa devices. Compare Hubitat Vs SmartThings Which Ones Better? She could see it, but said it was unresponsive. If I press the button, open Zebra. Its what you call Alexa to wake it up. Do all the steps there in exactly the order listed even if you think you have already done some of them before. capability "Actuator" Click the Search icon and enter the app name and click Enable to Use. Follow the instructions and your voice commands should be back up and running. I hope youre feeling better! If your actual Alexa device, such as an Echo speaker or display, is not answering you, check out our other troubleshooting guide here. 7 Factors To Consider, My Alexa device is working perfectly well, until today!. Thanks in advance. Why is Alexa not responding after I renamed my device? Tap on the menu icon in the top left corner of the screen. Its an if/then structure. But Im sending the smart bulbs back. As in point 3, Ive previously restarted both the device as well as closing and re-opening the app which sometimes works. These devices can be anything in your house, including: Check out: Is Bluetooth Better Than 2.4 GHz? Does anyone in your home use Alexas Whisper mode? I bought a brand new Alexa, brand new smart bulbs that say they are compatible with Alexa. you say it found the physical button, but as far as I know, thats impossible. There have been cases where people have not been able to turn on their heating in the depths of winter, due to smart thermostat cloud outages. It will walk you through creating the right kind of virtual device. Brian. Placing Alexa closer to the router will allow WiFi signals to travel shorter and faster. Unless you mistakenly changed the DTH for the physical button to the virtual device, rather than leaving the physical button alone and creating a brand new virtual device which will use the virtual DTH. You dont have to do anything more with any device handlers for it. Or at least 30 seconds. IN CLOSING: You should be able to find one on eBay for $15. Thank you for your help! Nothing worked. You may also wonder: Does a Wi-Fi repeater slow down internet? If there are updates, then its worth installing them and then test out the voice command again to see if that solves the problem. For issues related to the SmartThings Skill or connected Samsung products, contact Samsung Support. The device can be physical, that is something you could actually hold in your hand. To ensure the device is working properly, try giving it a test voice command. Or at least use the Amazon Smart Home as your buying reference. When you turn the virtual switch off, the virtual contact sensor will look like it closed. Troubleshooting this problem is fairly easy! In other cases, Amazon Web Services or Microsoft Azure have had a partial outages. + Alternatives, I created a routine, but Alexa didnt perform it.. Clean the power speaker port once in a while. THE SMARTTHINGS BUTTON WILL HELP THE WIFE ACCEPTANCE FACTOR OF MY FORAY INTO ALEXA AND AUTOMATION. Reading recommendation: Should Smart Devices Be on a Separate Network? I just ordered the remote. From your description, I dont understand which one Alexa has discovered. 7 Factors To Consider, Does Alexa Have To Be Plugged In To Work? As you can see above, updating the app version usually doesn't require you to set up the device again -whereas this approach will. press & hold: volume off. But thats not the point. Wait a minute: how do you turn on a contact sensor? I entered the Alexa app, and tried to Discover New Devices. Brand-new devices that are unregistered are considered non-existent. You only have to change the input on the settings. same issue with Phillips bulb, worked fine for almost 1 year then became unresponsivemight just switch to all smart plugs. Newbie here. To check or change the WiFi network, first, go to the app setting. When you add a physical device to your smartthings account by using the smartthings mobile app, a standard device type handler will automatically be assigned to it based on initial communications with the device. Im not trying something that is 10+ in difficulty. Posted on Published: December 2, 2021- Last updated: November 26, 2022, 12 Reasons Why Alexa Doesnt Turn On + 12 Fixes (2023), 12 Reasons Why Alexa Doesnt Respond To Commands + 12 Fixes. *** A separate . If the device does respond to your input, then you will be sure that the units programming is to blame here. As a result, Alexa cant control the device as the smart bulb needs constant power. I DONT HAVE AN original DTH. On iOS, hold the app icon and hit Remove App and then Delete App. Q: Why is my ST Button visible in Alexa, but unresponsive, according to Alexa? If Alexa cant still detect your new smart device, it must be because its connected to a different WiFi network. Nicer form factor, smaller, etc. If you have changed its wake word and still keep calling Alexa Alexa, it wouldnt respond. Once the companion app malfunctions, the device can stop communicating with your Alexa. And users receive these updates by updating their apps. Warning: Factory reset deletes data and custom settings. IN ALEXA, IN ALL DEVICES, ITS LISTED AS VOLUME BUTTON WITH THE ICON THAT RESEMBLES A DECORA-TYPE PADDLE SWITCH. Sometimes, it is even better if you can physically move your router closer to the smart device. Alexa does not recognize that device class. This will get rid of all of the stored cache files and settings. Usually, an app crashes if it runs into some software bugs. Youll find plenty of other things to use the button for. If you think there may be network issues with the devices communicating, then it can also be worth power cycling your Wi-Fi router. Turn off the toggle switch that allows Alexa access to all devices. Ideally, all errors will be addressed right here. So it seems there is something up with the device health in smartthings. So, a good method to narrow down the problem to the programming side of things is to power cycle the unit. It should respond now. Is this the problem? It usually involves holding certain buttons for a specific amount of time. Its like building your own brighter/dimmer code. And sometimes, it doesnt respond at all. So there you are. And all you have there are two different DTHs added to your library. Once that time has passed, you can plug the device back in and turn it on again. Sometimes the Alexa fails to control the SwitchBot devices anymore while it worked well before. Have you enabled their Alexa skills already? In fact, this thread reminded me that I have one stuck magnetically to the side of our refrigerator. bjpierron/SmartThings-Alexa/blob/master/devicetypes/bjpierron/simulated-alexa-switch.src/simulated-alexa-switch.groovy

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