virgin atlantic covid refund

At this stage, this only applies to routes between the UK and the Caribbean. With restrictions easing and travel becoming easier once again, for all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. A booking for a third party using your Travel Voucher must be made at least seven days before departure andonly one name change can be actioned per ticket at any time. Virgin Atlantic help centre Claim a refund for flight disruption If your flight has been cancelled or impacted by changes to our schedule If your flight has been cancelled or impacted by changes to our schedule Are you currently away from home? Refund policy Refund Policy Virgin Atlantic Global Refund Policy All refund transactions for tickets issued are to be managed via your GDS, including calculating, processing and reporting. Use our handy checklist to make sure you've got everything you need before arriving at the airport. CAA Alleges Virgin Atlantic Waited Up To 4 Months to Issue Refunds. Refunds do not apply as per the original fare rules. Legal & Privacy Policy: The information entered on the page will not be used to send unsolicited email. If you refresh the page or navigate awayyou'll lose your chat, and no one wants that. Please check your T&Cs before completing the form as not all of our tickets are fully refundable. If you need flexibility, make sure you pick a Ticket type which suits your needs. If you booked directly with Virgin Atlantic., please use ourCompensation application process. Use value of original ticket towards a new ticket is allowed. You can get in touch using ouronline contact form. Collinsonoffer Rapid Antigen and Antibody tests with results within 60 mins. ***For one-way trips, apply 50% of the respective amounts. As ever, you should ensure you have adequate travel insurance for your trip. Mine 28th, so they won't consider issuing a refund until after Saturday 25th - which to me seems like delay tactics. Find out more Earlier flexible booking policies Our Flex fares offer added choice and weve extended the ability to pay for a change for any reason to Economy Light customers, ensuring that this summer and beyond, customers can pick the option that best suits them. . This policy applies to bookings made on or after 06 Feb 2021 until 02 Mar 2021. Everything you need to know about travelling with the family or children flying alone, Planning a group trip? We are not responsible for any third party fees. The Covid-19 crisis almost tipped Virgin Atlantic into collapse in 2020, and it's needed fresh funding from founder Richard Branson as recently as December. Privacy policy | Customers may still be asked to wear a mask when boarding or disembarking flights, according to the regulations of the departure or arrival airport or destination country / US state. For countries that accept self-tests observed by a clinician, there isan option to have your self-test observed via video call or at a testing location. If you are travelling on a reward ticket, the applicable booking class will need to be available on your new travel dates. If you believe you are exempt from wearing a face mask or face covering, you must contact and notify our Special Assistance team at least 48 hours before you are due to travel. A booking for a third party using your Travel Voucher must be made at least seven days before departure. Refunds permitted should one of the following apply: 2. Just 13% for both airlines were happy with their experience. We're always on hand to help - Whenever and however you need us. If your Virgin Atlantic Holiday is planned to go ahead. When the customers provide the new name follow the steps below. The statutory loss for 2021 narrowed . We will not deduct an administration feeto make this refund. Please include a daytime phone number. Any applicable refunds relate to the airfare portion of the inclusive package, and not the whole cost of the holiday. We feel we have been patient, accepting the situation faced by the airline. Join Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. If you booked direct, please contact us to rebook. Please bear in mind that our standard cancellationterms and conditionsapply, and you may only be eligible for a partial refund. Let us take the stress away with the help of our designated group travel team. With Virgin Atlantic, you'll need to use the SMS service on +44 (0)7481 339184. If your destination accepts at-home tests, we also have easy and convenient testing bundles available with our partner Prenetics via this dedicated microsite, where you can search the country youre flying to and it will present all the tests you need, in one simple purchase, delivered to your door. (c) Refunds will only be made if we or our Authorised Agent issued the Ticket and authorised your refund. Log in to 'My booking' and look for the chat button to get started. The mask rules that apply will depend on the route youre flying, because requirements differ by market. For travel from 01 Jun 21, fare difference applies with no refund if new fare is lower. 1 Should the original documentation become lost or mislaid please. Accessibility | Bookings made by credit card or debit card no longer incur a fee. If your flight was cancelled and you wish to claim a refund of the unused part or parts, please take a look at our advice on claiming a refund: Otherwise, if you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to Virgin Atlantic Airways: Virgin Atlantic - Care If your flight has been cancelled by us, you can choose an alternative flight under comparable transport conditions, on a date at your convenience, to get you to your final destination. named Virgin Atlantic and Ryanair as the worst two airlines for processing refunds. If you made your booking between 16th February 2022 and 23rd June 2022, you will be eligible to request a travel voucher, if your original travel date is on or before 31st August 2022. If you've yet to hear from Virgin Atlantic, you can contact the airline online or via its disrupted flights contact number on 0344 209 8711. (iii)has proved to us that he/she is entitled to the refund. In January 2020 we paid 1,163 to Virgin Atlantic for return flights for a July visit to see our grandchildren in Boston. (a) If you have bought a non-refundable Ticket, you should take out travel insurance in case you need to cancel. We encourage everyone to be respectful of fellow passengers mask preferences. Virgin Atlantic COVID-19 Cover policy details This policy covers every existing Virgin Atlantic booking, as well as new reservations made for travel between Aug. 24, 2020 to Mar. However this requirement does not apply if the cause of the delay or cancellation was due to 'extraordinary circumstances' which include weather conditions and the closure of airports. RH10 9DF More information onyour options when a flight is cancelled can be found here. Read more to find out your rights about cancelled and delayed flights (According to Regulation EC261/2004). Once a refund has been processed it will be returned to the original form(s) of payment. No change fee will be charged however additional collection must be calculated at TSP, Rebooking onto an alternative connecting carrier will be subject to the fare rules as per CAT4 flight application. How we can help when your flight is cancelled or delayed. While test results can be turned around very quickly, antibody testing is not typically used to screen people before travelling to another country. More next week. When you book to travel any time up to 31st December 2022, you can make up to two date changes* and one name change** free of charge (if youd like someone else to benefit from your ticket). This method is less accurate and should only be used as a guide - A positive result should be followed by a PCR test for confirmation. For all of the attached guidance, fare and adcol refer to TSP, Where the passenger wishes to upgrade cabin, fare difference should be charged, Part travelled rebooking is permitted to an earlier date and minimum/maximum stay restrictions will be waived, Itineraries that include connections to or from other airlines, may be rebooked to travel in the same booking class, or, if original booking class isnt available, re-book in the lowest available class in the same cabin. Passengers on through tickets involving other carriers must notify us before travel commences. Terms and conditions | If you booked before 03 Mar 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page. You cannot combine a Travel Voucher with any other voucher issued by our Customer Care team. Passengers should also be aware that any applicable refund would only relate to the airfare portion of the inclusive package and not the whole cost of the holiday. From bulkheads to exit rows, here's all you need to know about seating on board our aircraft. As ever, you should ensure you have adequate travel insurance for your trip. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Depending on your destination, you'll likely need to have a negative test result before you can fly. Please dont worry if it takes a few days to get back to you, just keep your booking reference safe. Accessibility | Bookings made by credit card or debit card no longer incur a fee. Even if you have a refundable ticket, or are unable to travel due to an Event beyond your Control, we may refuse a refund if: (a) you have asked for a refund after the end of the validity period for your Ticket (see Article 7); (b) when you arrived in a country, you presented your Ticket to us, or to government officials, as evidence of your intention to leave that country, unless you prove to us that you have permission to stay in the country or you will leave that country on another airline or another form of transport; or. This method looks for proteins from the virus rather than molecular or genetic indicators. You booked directly with Virgin Atlantic, and not a travel agent or third party company. Should we need to reschedule or cancel a flight, we will always be in touch with affected customers and provide your options, including rebooking or refund if we cancel your flight, prioritising those with the most imminent travel plans. In this case, your refund might take a little longer than usual. If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. If you travel without formal notification of your exemption, and choose not to wear a mask at the airport or onboard, you may not be permitted to travel with us at this time. Routes where face masks onboard must be worn: For the following routes operating to or from the UK, masks are still required for customers aged 12 and above until further notice: Delhi, Hong Kong, Johannesburg, Lagos, Mumbai and Shanghai. Fleming Way Fare difference may apply. Your booking reference number (It will be six characters with a mixture of numbers and letters, e.g. Your Travel Voucher is valid until 31st December 2023. Choose the relevant contact form and we'll get back to you as soon as possible. You can use your Travel Voucher to purchase a new ticket combined with Flying Club points. If youve missed a payment or just need a little more time, don't worry. These policies apply to all ticket types (including those that would normally be non-changeable) and all booking classes (including Economy Light) on all routes in Virgin Atlantics international network, and for tickets booked with us on our codeshare flights - including our partners Delta, Air France and KLM. There's no need to contact us right now. You can even make a booking for someone else using your Travel Voucher. Supported by the continued success of vaccine roll-outs and as we gradually learn to live with Covid-19, weve also made some adjustments. When you book to travel any time up to 31 Dec 2022, you can make unlimited date changes* and one name change free of charge** (if youd like someone else to benefit from your ticket). Virgin Atlantic help centre. If you opt for the open ticket, we have some exclusive offers available to make your credit with us go even further. Your itinerary has been emailed to the following address. If you are requesting a refund because you are dissatisfied with a change that Virgin Atlantic has made to your flight, please note that if your flight is still scheduled to operate under the same flight number and your change is less than 3 hours, your refund will be calculated as per the fare rules. Scotland:https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine, Northern Ireland:https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice, Wales:https://gov.wales/arriving-wales-overseas. Fax: 01293 444456 Register for your appointment with Collinson. You can easily add on additional . Canadian tariffs. Your customers Open Ticket value can be used as a credit towards their future travel until 31 Dec 2023. We have options available to help. This page will tell you everything you need to know about your options if your flight has been changed or cancelled. Get a better understanding of the requirements by reading our Covid-19 jargon buster. Customers wishing to travel to the same destination via a different departure airport. Where we have cancelled your flight, you will be eligible for a refund and can complete one form to request a refund for everyone in your booking. Terms and conditions | I got my money back same day as plane was cancelled from the Bank in early May, I eventually received an Email a month later in June from Virgin Atlantic stating it would be another 60 days but money was already in my Bank using . Create a new PNR. Take a Virgin Atlantic flight to your destination at a later date convenient to you, subject to availability of seats in the same ticket class. Fare difference is waived if within We received this letter in late December long after the companys boss said all refunds would be paid. Requirements to enter the United States by air from 12 June 2022: US citizens and legal permanent residents. If your flight was part of an inclusive/package holiday please refer to your tour operator as they may not operate the same re-booking policies. Changes vs Flexibility Policy issued on 15 Feb 2022, - Policy updated to cover bookings up to 23 June 2022, This policy is to allow customers more flexibility in addition to original fares rules, Cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy whichever is the most flexible.All travel must include all outbound AND inbound travel dates, Total Selling Price (TSP) - Includes all fare, YQ, taxes and surcharges when re-calculation is require, This policy applies to all VS/VS* bookings, including unticketed, regardless of ticket type and includes fares that are usually non-changeable, Where fare difference is charged, it should be calculated including all taxes/charges (Total Selling Price). The requirement for a pre-departure Covid-19 test, will depend on the country youre flying to and its protocols, which may differ according to vaccination status. If the payment details we have for you are not correct or have expired, we'll send you an email with instructions on how to securely provide new payment details. You will find our contact details on our Help Centre. (b) If your Ticket is non-refundable and you do not use all or part of it, you can still apply a refund of: (ii) fees and charges imposed by a government, other authority or airport operator; and. This method is often calledan Antibody testbecause it looks forantibodies in your blood from a vaccine or having previously fought off the Covid-19 infection. We will not deduct an administration fee to make this refund. Check the devolved nations of Scotland, Northern Ireland and Wales for their entry rules, which largely mirror the entry rules for England. Bookings made by credit card or debit card no longer incur a fee. Applicable to customers whose flights have been impacted by: - A change that causes a misconnection on a through ticket, Rebook using the same booking class, in the same cabin, with the same origin and destination. No change fee will be charged, however TSP may apply, please refer to the applicable table as per ticketed date, For details of re-routing onto AF, KL or DLplease check our class mapping information. All flights booked using your customers Open Ticket must completed by 31 Dec 2023. Our team may ask you to show a formal notification of your exemption in the form of a certificate or letter signed by a suitably qualified health professional when you arrive at the airport. Canadian tariffs. Privacy policy | Please contact the issuing agency or carrier directly for assistance. 120 for Premium Sorry, we don't seem to have a refund request based on the details you entered. A refund of your flight booking based upon the terms and conditions of your ticket. Virgin Atlantic said: "We recognise that at the height of the pandemic, the huge volume of refund requests we received, combined with the constraints on our teams and systems, meant that. This type of test is often called PCR (polymerase chain reaction) or LAMP (loop-mediated isothermal amplification). If you booked with a third party such as a travel agent, you'll need to contact them directly to discuss any queries you may have with your travel arrangements, such as rebooking, as they are best placed to help. You can rebook to travel any time up to 31st December 2023. Change fees and fare difference charges are waived, No refund if customer accepts rebooking option or Open Ticket, see Open Tickets' below, For customers impacted by a VS flight cancellation, where VS/VS* is not available as a reprotection option, please refer to our other airline class mapping, For all other additional standard schedule changes including time changes under three hours, please refer to our schedule change policy. We've launched our new web messaging service. Also, this one's just for making changes to your date or destination, so if you need help with anything else,pleaselog intoMy booking. If you are entitled to a refund, it will be made according to the original form of payment. Update the SI field with the following information: Please reissue tickets to include endorsement: Tickets must be re-issued on / before revised travel date, For bookings made on/before 11 Mar 20, refunds are allowed if customer is unable to travel due to an event beyond their control e.g. Accessibility | You'll just need to use your ticket by 31st December 2023. This policy is in place for customers and crew, only on routes where international regulations around mask-wearing do not apply. So we've sorted out the antigens from the antibodies to help you book the right test with one of our trusted partners. It also includes Flying Club redemption bookings. Cancellations and refunds. Register here You can make a booking on behalf of someone else using your Travel Voucher. If we cancel your flight you can request a refund. There's no expiry date to use your VirginAtlantic Holidays voucher, you'll just need to make sure you book to travel by 31st December 2023. Note: US citizens and legal permanent residents do not need to complete a Passenger Disclosure and Attestation form or provide Covid-19 credentials. Accessibility | Read more about our Flight Disruption Policy. Yes, if eligible under the US Visa Waiver Program, youll still need toapply and obtain an ESTA (Electronic System for Travel Authorization) for travel, in addition to any Covid-19 requirements. (modern). Everything you need to know before you go. Do bear in mind that any new travel arrangements are subject to availability, and there may be a difference to pay if you change your dates or cabin, and the new ticket price is higher. Once weve received and accepted your refund request, well credit your refund within the normal timeframe to your original form(s) of payment. Partnering with Prenetics, a leading Covid-19 testing provider, Virgin Atlantic is offering customers easy and competitively priced at-home testing packages, tailored to your Virgin Atlantic destination where at-home tests are accepted. Accessibility | Business reporter Virgin Atlantic is facing enforcement action over its delays in processing refunds for cancelled flights. Covid testing advice. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. Passengers with connecting flights issued on separate tickets must make their own arrangements with the other carrier, including the payment of any additional costs and amendment fees. If your final destination is outside the UK, please check what COVID-19 entry requirements apply, as many countries still have measures in place: https://virg.in/ZAdL. This list will expand as regulatory requirements for destinations allow. Refund policy . Book your appointment ororder your home test online by 2pm for DPD Next Day Delivery. We'd like to say a big thank you for your patience and understanding during recent months. Subject to availability. Effective immediately (Tuesday 19 April), face masks will be a personal choice for our customers and people travelling in either direction between the UK and the United States. If you have opted to receive your Travel Voucher following a cancelled flight, and you dont use the whole value of your Travel Voucher when making a new booking, you are entitled to a cash refund of the residual value. Routes where face masks onboard are a personal choice: Services to or from the USA, Pakistan, Barbados, St Lucia, Antigua, Grenada, The Bahamas, Jamaica, St Vincent & The Grenadines, Trinidad & Tobago and Tel Aviv. Virgin Atlantic Holidays customers in the UK should contact the Virgin Atlantic Holidays team directly during normal office hours on +44 (0) 1293 496883.

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