value city complaints

The General Manager refunded me $60 of the $119. When we got there the guy standing right there said they weren't working that day. Long story short, don't expect any customer service, don't expect your furniture on time, don't expect anything from them. Last but not least, weve arrived at the bedroom section of this Value City Furniture review. when I called the store the lady made it seem like this is a problem they have all the time and that there is nothing that I can do about it like it was my fault. Anyone can write a Trustpilot review. The lady on the phone basically said, pack up the wrong stuff & bring it here & get the right stuff. I purchased a sofa at Value City Furniture -- the two-piece chocolate bonded leather sectional called the Austin for $1089 total for the sofa to be delivered inside of my apartment. The base of this server is made from solid hardwood while its top is constructed from real marblemeaning youll see unique stone variations. IF I COULD SAY THE NAME OF YOUR STORE IN FRENCH I WOULD. 1. The system is meant to defend against medium-range aerial threats, including ballistic and cruise missiles and drones. Walking into the Robinson Township VC store we were greeted by a salesperson Terri. While most customers like these options overall, some disagreed with the longevity of some models. Another ecstatic client on Consumer Affairs commented: Ordered a manual double theater seat online. Thanks Al! Living rooms, bedrooms, dining rooms, reclining furniture, mattresses, home dcor, accents, accessories, sectionals, sofas and couches at everyday low prices. Was told the manager would call me back 2 hours later, nothing, so I call back and they put me on hold for approximately 10 minutes but I eventually get ahold of the manager. Complaints Contacts. Delivery charge is about $120 - even if you buy a cheaper piece of furniture (i.e. The latest review Extended Warranty and problems with sectional was posted on Apr 26, 2023. We recently purchased more furniture from another place and it was an easier process STAY AWAY!! When it comes to shipping and delivery, we found a mixed bag of reviews. I ordered a new bed, mattress and box spring in June. Also the guy never checked my order to see that only ordered 1 chair. Waited 3 months for a bedroom set and it came in damaged. That day came and no delivery, no call, nothing. Greg gave me a credit and removed the delivery fee. On December 6, I received a wardrobe. You were beyond helpful, John. Maybe Mr. Smith woke up on the wrong side of the bed. But everything did come and is fine now. We are still without a coffee table or end tables, so that should tell you that we didn't find anything. What a piece of junk. Verification can help ensure real people write reviews about real companies. There, youll gain inspiration on how to style your home while also being informed of the companys new items. That same year, I bought some ottomans from there. Read full review of Value City Furniture and 1 comment . I have sent two people to value city to buy furniture and I will not send anybody else there. Every delivery driver told us this happens a lot damaged furniture, etc. I mentioned what I was looking for. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You lost a sale over $139. Surprise! He told me someone would be in touch by Monday, which also didn't happen. He guy then went to get the table and gave us the boxes. Look like I purchased it from the worst dirtiest ill kept second hand store. I've always had great experience here. Let me say that I haven't purchased anything from VCF, but I've been in here a couple of times. Anyway we took our time and made a great selection. They also told me that these two broken parts MAYBE would be available in April, but they couldn't tell me this right away. BUY. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. I would definitely recommend the salesman and the couch! After almost giving up we walked just further and found our sectional. Do your homework and educate before you leave homeso you don't whine up with a glued table and stapled sofa! When I got the furniture after spending over $9,000 for every piece of furniture was either broken, cut, chipped, scraped, damaged, sliced, some type of damage was done to it. I picked up my new sofa and 2 Chairs today from the Polaris location in Columbus Ohio and the furniture is excellent quality. SH*#HOLE!! Screw falls out of the bottom. Another customer reviewer from Consumer Affairs speaks highly of the brands pleasant customer service. I was told that I would need to reschedule for another day. WTF. They have great customer service, no one followed me around and when I DID want some help, they were very courteous as to not lay on the salesmen ways too thick. So we looked around. I'm not sure why he is allowing Mr. Smith to work for him. Marble adds a modern flair to any interior design. Share. Value 4.0. I was done with it - i wanted to talk to the floor manager. My fianc and I purchase a couch with a help of Kelemework. I called VCF's corporate office to discuss this HORRIBLE customer service and the woman there told me she would e-mail everything to the regional manager. Honestly, I am happy I spoke to Greg because he gave this place an extra star. Get a call a couple days later and they said everything except for the mattress was out of stock. Although you cant control the price of housing, you can somewhat control how much you spend on the furniture to fill it. I should send them the bills from my massage therapist. We ended up having to rent another tuck to get it home, so an extra rental charge. I have an excellent experience two years ago. This is where the problems started. Will never get furniture from here again. I wanted to buy something, its not like I'm poor and don't have the money to buy value furniture. You can also store any items in the side pocket of the chair. I purchased a couch on November 21st, just prior to Thanksgiving and was told it would be ready for pickup on November 27th. I hope they don't ever make another penny in that store. Most customers like these options with some complaints about durability and delivery. It's always deserted and after my last visit I know why. This gave us the painful experience of navigating a true warranty SCHEME and absolutely pathetic management. Of course we contacted customer service and was promised that we would get a couch delivered in two weeks. GO TO Bob's furniture. The joyful experience of buying furniture was brought to the lowest point by the Value City Furniture of Gurnee. I refused and said it was not my mistake and that it was Eric's mistake to have placed the wrong model - VCF should deliver it to me at no delivery charge. I wish I could give a zero rating to this place. Like I crossed a witch without knowing it and she's like "Angela - you will be pushing 30, single, you will spoon your 70 lb dog at night like it's not weird, and no piece of furniture will EVER be delivered to your house without incident. They reimbursed me another $100 but that didn't make the furniture that was promised to be delivered show up. My couch was $999 and the quality is trash. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Customer service and their inability to keep ahold of the details of their sales are pitiful. This third purchase, a blue sectional, was the first time we had a problem with a piece of furniture that we needed to resolve. Share. In addition to the top categories above, Value City Furniture offers a wide array of other furniture products, such as: Value City Furniture can be found in many US states, mostly in the midwest and eastern regions. Don't shop here unless you want to be treated like crap and prefer unreliable service putting your furniture delivery far from the original date. Another guy was on a computer with headphones on. They have a little clearance/outlet section in the back as well where you might find some good pieces for a decent price as well. Here is issue number one: the store is unorganized and all over the place. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. So, we were supposed to pay more for a broken item to be exchanged after our inconvenience? Not only did Value City not call me to deliver my furniture but they treated me with such disrespect when I tried to inquire what was going on. So if we were looking for those, maybe the trip wouldn't have been such a waste. She had the nerve to say I am a confused individual and I let her know I was in a car accident and sustain severe injuries this why I asked for temporary accident payment waiver and she showed no empathy toward me and no compassion at all. After discussion he offered the fee 50% off. Three weeks later, a very polite technician looked at the crime scene and concluded that it wasn't actually my fault. Believe it or not, relaxation is essential to maintaining health. Today, Jonathan Schottenstein is the fourth-generation President and current owner of Value City Furniture. All Rights Reserved. I didn't want to give either of them the sale so I left and am contemplating even buying online. 3 for town-gown relations and No. Would recommend. Their claim to fame is their direct from the manufacturer value with many collections offered from factories that they own in the US. So if you plan on shopping here and aren't going to be spending too much, you may want to make sure you have a way of picking up the furniture before hand. Value city had called to confirm the delivery of our remaining furniture to be delivered Thursday may 28th, the Sunday before as well the night before. IKEA is better. To the clerks at the desk especially veterans of the business Thankyou. That's not my problem that you can't figure out what to do faster, I informed customer service right away. Lucky for me, I had a warranty and was able to get in touch with the store manager and explain my situation. They sent me back to Chesterfield. Well we gave you the box spring!" Unsubscribe at any time. The absolute worst customer service. Finally called. I was happy with VCF until I had to file a claim on the warranty that I paid them for. She said it not just once, but several times, even after I explained to her I had already painted to compliment the color of the furniture. (Scratches, chips of wood out of the legs) We kept them until new ones were delivered. He called customer service & it took them a while to figure out what was sent & not sent. Monkey's paw notwithstanding, this place is the worst of the worst. Store manager, James and Yvonne in accounting went far and above to make things right. I finally just walked out and went somewhere else to buy it. While I was there I also saw a bedroom set, and an entertainment center I liked. This is one of the most amazing times to be an online furniture shopper. File a complaint. Working with Anne was a breeze. I am making sure that everybody knows Value City should not be somewhere you want to buy if you want quality furniture. When it comes to complaints, there are some that had issues with delivery, durability, and customer service when things went wrong. Great deal. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Mr. Smith didn't give me his bosses information nicely. They will tell you one thing and the contract says another. So, we went for it. Delivery team Gustavo and Disidoro were fast and good. She confirmed that we can also make changes to the order Day 7: Decided that we will just opt for the bed, mirror and dresser. I have obtained a few pieces from VCF over the years. Browse Our List of Top Rated MattressesUnlock The Coupons. Pam Morton is so incredibly helpful! The pros: Affordable beds and bedroom sets in traditional and contemporary styles. Now I see why this store has no customers every time I go to this location. There are way too many furniture stores in West Michigan to put up with this terrible customer"service". Also I will be spreading the word, DON'T SHOP VCF!!! I had the delivery set for 9/5/14 as I had to make arrangements to get my old furniture removed, and at the time the piece was out of stock. No apologies for a sofa and side chair ordered nearly 5 months ago. Well, the morning of delivery I get a phone call saying that the sofa part of my sectional was in, but not the chaise part. Make daily meal times a regal affair with the Posh Dining Table Set. Unsubscribe easily. With the Artemis Marble Server, you can transform your drab dining room into an area of elegance where you cant wait to entertain. Get buying tips about Furniture Stores delivered to your inbox. My salesperson at Value City Lawrence, was kind, affable and a pleasure to do business with. He asked us when needed our furniture by. I was going to be off at that time I just added an extra vacation day. $4,000 plus spent and I wish I had read the reviews. Value City Furniture 284 reviews Claimed $$ Furniture Stores, Home Decor, Mattresses Closed 10:00 AM - 9:00 PM Hours updated over 3 months ago See hours See all 80 photos Write a review Add photo Location & Hours Suggest an edit 500 Golf Mill Ctr Niles, IL 60714 Get directions You Might Also Consider Sponsored Roy's Furniture 566 I bonds are offering a 6.89% interest rate through April 30, at which point the rate is likely to drop to below 4%. When I called and asked about my chairs I was told "Oh it must be a computer glitch". I worked with Chris and she was extremely understanding. At the time of this review, you can snag it on sale for $1,080. I would've just bought a two piece couch set if that's what I wanted. Yes received 3 different reasons why my order is delayed. The delivery men were great. 4 for happiest students and for best health services. Being raised Catholic, I naturally jumped to the conclusion that the bed breaking was totally my fault, prayed a rosary, and fell asleep. Lori provided excellent customer service with two returns and two repurchases. Thank you, you have successfully subscribed to our newsletter! She offered to reimburse us for the rental to bring the furniture back, but not the other damn times we paid to rent because we were initially told to pick it up. We will never return to VCF. EXCUSE ME?? Did I mentioned that I was at work, strike two. 4300 E 5th Ave, Columbus, OH 43219-1816. And it was the perfect fit! They aren't very organized and it took me about forty minutes to get two cushions and a slow day. It was a great surprise! After assuring Robert I would return within 30 days to purchase another $4000 in additional furniture, he still refused to sell me another nightstand. He was dismissive and when I asked to speak to someone higher up, he said, and I quote "Sure. Then, select "Make a Payment". Not combinable with other offers and promotions. To start the sales person lied to me stating the item was in stock and guaranteed my initial delivery date. Not only is the company great for people on a tight budget, but theyre also quite ethical. This guy. Very friendly, knowledgable, and helpful. The bed arrives, the delivery men are pleasant, they put everything together, I tip them, they leave. No damage was done to the furniture or the shelves of decor they had to manuver around to get the couch up the stairs! Two hours later, I still have not heard back from the manager. But the customer service deterred me from making that purchase.

Oxidation Number Of Al In Al2br6, Articles V