the seller can't send a return shipping label

First things first - you need to pack your items in a sturdy box. Buying used phones requires a little bit of willingness to learn.". If the item location was China that is where you are supposed to be returning it to. When using return shipping labels, customers do not need to add postage since the product seller has already included shipping fees on the shipping label. Help me return my item to Japan (seller won't provide return shipping If you're not able to resolve things with the seller, you can ask us to help. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". If they agree, youneed to send funds to cover the cost. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? I tried the factory reset procedure from the manufacturer's site, but it did not work, and the phone gives "No command" message. Actually sending a partial refund for the shipping label wouldn't have been an acceptable way to do that. My problem now is that there is no option to get eBayinvolved. Now I'm supposed to send items back. If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. If the buyer paid, theyll need to contact the carrierinstead. Cookie Notice The seller replied "I have the pin but I cannot provide it as that would create a security breach." Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.. Went too fast and looked at the wrong profile. You can either pay for an eBay return postage label, or send the item back using a carrier of your choice. I didn't realize it was a US only thing. Copyright 1995-2023 eBay Inc. All Rights Reserved. Weigh yourself while holding the package, and then weigh yourself alone. I'm returning an item - Seller can't give a shipping label. I was under the impression that according to eBay policy, the seller has to provide the label when it's not as described, so I was a bit surprised eBay would send a message like that. The return shipping label feature is available for all domestic USPS mailclasses. Who's responsible for return shipping costs depends on why the item is being returned. This is normally 3 full business days. Scan this QR code to download the app now. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. 05-25-2022 If they don't, return to the case on day 4 and ask Ebay to step in. The seller is responsible for paying the return postage, this is their problem, not yours. Was it a Not As Described reason? If the seller wont cover the cost, let us know by asking eBay to step in. Hopefully I won't have to do a chargeback. It's not your responsibility to pay for shipping and get reimbursed later IF the return policy on this item is seller pays return shipping. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any web browser up to 24 hours from receipt. I bought a laptop keyboard that arrived today and it was defective. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. So you have an open Dispute for Not As Described, the seller has been told to send you a Return Shipping Label and has not. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . I spoke with eBay support who promised that I'd receive a mailing label yesterday, but I have not received a label yet. These reps are better trained and are not yet burned out. . Returns Made Easy | USPS How to use your eBay earnings to purchase shipping labels. The seller either has to provide you a pre-paid label or send you the money to return. Oh - missed that. Seller can't send a return shipping label and I c can't buy a return shipping label (international shipping). Both the agent and I were surprised, but then he looked into it some more and was able to close the case in my favor. Make sure you know what you can ship and what you cant to avoid delays and fines. But that is not something you need to share with eBay or with the seller. What is the next option for returning an item from abroad ? In response to femmefan1946. I finally got a refund from Customer Service. I was sent the wrong DVD from the UK. The unofficial eBay subreddit. and restocking fees from your refund. Seal your box with plastic or nylon tape at least two inches wide. Thanks for your advice,reallynicestamps. 03:38 PM. Ship the item back and hope that I will get reimbursed the shipping cost? Unless that 2nd item was damaged or not as described you would be wrong to do so. When I get a return as a seller on the items where "the . If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. "The seller was in China and wants me to send it to some UK address (probably a reshipping service). 2023 I would use the Facebook link you were sent. Since you your return was accepted and you have until 3/21 to ship the item back, contact customer service on 3/20 and let them know the seller hasnt paid for return shipping yet. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. The last message from the seller: "wow did you know there are actually humans behind these sales? Since the seller is from China, they have to send you the funds to pay for the return shipping. If there's still no resolution, I'll try those two links you sent. There no other option in my city. Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. Schedule a Pickup. This eliminates address mistakes, optimizes the return process, and creates a good customer experience. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. They're just hoping you don't know that. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. If you are using one of the European sites while in Prague, you may want to login to it and post this topic on its community boards. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. If you dont ship the item back by that date, we may close your request and you will not receive a refund. Youll need to ship the item back before the date stated in this email. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. If the seller won't send you the funds to return the DVD, return to the case on day 4 and ask Ebay to step in. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. I request a return for an item which was accepted by the seller yesterday. Returns are easy with USPS. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. Get an eBay Return Label Hassle-Free - DoNotPay Wait for the package to be returned. Depending on the reason for return." your return. What happens if the item is lost while it's being returned? Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Email the PDF label to the buyer, or send it as an attachment in a message on Etsy. Oh, Ship! Make sure the barcode is clear so the carrier can scan it easily. In the Ship tab, select Create Shipment. Do NOT send the item until you received the funds for postage regardless of what the seller tells you. If you do have to go that far-- and the three days is actually a Good Thing since the idea is that the seller gets a chance to think it over and decide to cooperate-- let us know how it goes. I am a busy person so i forgot to check one last time if it was reset. Says he will only "refund upon receipt". Choose how fast you want your package to arrive. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. Hand the labeled package to your friendly neighborhood driver. More shipping tips from your fellow sellers! And if the seller does not do that, then I have to wait until this friday until Ebay can step in and give me a return label at no cost to me. Tip The shipping will cost me 300 usd (UPS) because the rod is 1.5 m long. Return shipping for sellers | eBay Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. Get $5 in free postage to use during your trial. Need a Shipping Label? If the seller is responsible for return shipping, its important that they cover the costs. eBay will not be able to force the seller to refund the postage once you have mailed the item. Thanks, everyone. Scan and print by mobile barcode at a UPS, We can come to you (for an additional fee). Hmmm, okay I messaged ebay on that Facebook link (thank you very much for it!). I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. Just print your own shipping label with postage and then schedule a Package Pickup. Printed return shipping labels do not expire and can be mailed at any time. This is twice the price of the fishing rod. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label.. You will have an unreasonably short 10 calendar days to ship the return with those funds. returns, This isn't the information I was looking for. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. I requested a return, and the seller agreed to this. If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees . Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. How To Return a Package | UPS - United States There are several ways you can send an item back to the seller. What can Ebay even do? I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned. If you don't see the link, then contact customer service by sending a message at Facebook or Twitter. Return shipping labels normally do not have a mailing deadline. Service Alert Due to Situation in Ukraine, Do Not Sell or Share My Personal Information. Return Shipping - Amazon Customer Service Sorry this information wasnt helpful. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? Contact the seller for a return shipping label. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Return shipping for buyers | eBay Select Create return label. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. You have 21 days from the date you opened the return to ask eBay to step in. This Is truly Unbelievable Amazon I messaged the seller twice and they responded to the 2nd with "Labels are issued by eBay. - edited "The seller can't send a return shipping label" I have been waiting for a few days already for you to act. Confirm your return address on the label. But they don't have to disrupt your businessor your profits. Youll need to know the dimensions and weight of your box. The seller is still responsible for return shipping costs, so contact them to arrange return shipping.

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