kier bridgend complaints

Bridgend. reporting a faulty street light, requesting an appointment etc) then this policy does not apply. Contact details. Recycling service complaint; Schedule. This is because it is better to look into your concerns while the issues are still fresh in everyones mind. Appalling treatment of staff, clients and customers. Click on a service above for more options or click here to look up another property. Thanks for your interest in the Recycling Operative position. , I started work for kier on monday (it's now wedensday) I was doing some construction work on there site in luton working on a school. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council 1 Kier Group reviews in Bridgend. The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the council and our partners across the community in one place. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Chris. Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 gareth.barnes@kier.co.uk. Verified Listing. We take your concerns and complaints seriously and try to learn from any mistakes weve made. Click on a service above for more options or click here to look up another property. 2nd Floor, Optimum House, Clippers Quay, Salford In all honesty a company like this should not exist at all. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all . Manchester- Optimum House. They were so bad that Sheffield Council actually took control of repairs back in house once the contract was up for renewal. writing to: Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed CF35 5LJ. kier bridgend complaints. We have a separate policy for Social Services complaints. Additional sacks for refuse because you have run out - Must be pre-ordered via the . when a legal framework applies and we will then advise you about how to make your concerns known. Kier Group plc. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. For example, the Welsh Language Board about services in Welsh. Information provided by various external sources. Conway House. Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or foi@bridgend.gov.uk. 3 Hendre Vale, Pencoed, Bridgend, CF35 6LN. Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or foi@bridgend.gov.uk. If you are expressing a concern on behalf of somebody else, we will need their agreement to you acting on their behalf. The public is able to raise complaints with the Councils compliance with the Welsh Language Standards under this Complaints Procedure using the process described. They are rude and arrogant staff are werid people I QUIT! I recently had my place rewired and a few things weren't how I wanted them. Cardiff - Conway House. . Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, Let us know you've had a happy experience, Let us know you've had an average experience, Report faulty/damaged street light online. Enter your postcode and, when prompted, select your address from the drop-down menu. If we did something wrong, well apologise and, where possible, try to put things right for you. Simple! If you make a request for a service and then are not happy with our response, you will be able to make your concern known as we describe below. 30 Oak Hillside, Broadlands, Bridgend, CF31 5BZ. In Bridgend, where a private contractor Kier collects waste, a spokesperson for the council said: "A number of Kier staff have been advised to self-isolate following potential exposure to a . Our staff will aim to help you make your concerns known to us. We will aim to resolve concerns as quickly as possible and expect to deal with the vast majority within 20 working days. If you have requested a missed collection before 12pm they should be collected today. He sorted everything out for me. Bank Holiday Service Changes and Opening Hours Strike Action Service Updates Patient information about Streptococcus A (Step A) infections Support With the Cost of Living Vaccinations - Flu Vaccine and COVID-19 Booster NHS 111 Wales Local NHS Health Services Support for parents, families and carers Cancer Support Organ Donation Help Support for our Ukraine Visitors in Cwm Taf Morgannwg . You can report environmental health issues such aspollution,pest control,infectious diseases andfood complaints to Shared Regulatory Services. We appreciate your views and will use them to improve our website. Our Cabinet also considers our response to complaints at least twice a year. Upload your CV. Salary guide. You may wish to contact e.g. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. . Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. We share summary (anonymised) information on complaints received and complaints outcomes with the Ombudsman as part of our commitment to accountability and learning from complaints. Ppl of ethnic origin get blackballed or a victim racial filtering. When you express your concerns or complain to us, we will usually respond in the way we explain below. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. also considers our response to complaints at least twice a year. Glad to finish here and move on. Bought a new built property in Corby, nothing has gone right since day one - they put wrong flooring to start with, major plumbing issues and shower not working, now being told it is major issue and needs knocking walls and pipes relocating!!! After build clean was very poor.Other snags were corrected, but not without reminders.Don't complete your sale until the property is properly finished. For example, where you asked for a service and we see straight away that you should have had it, we will offer to provide the service rather than investigate and produce a report. The extent of this investigation will depend on how complex and how serious the issues you have raised are. Thank you for taking the time to submit your feedback. If you have lost out as a result of a mistake on our part we will try to put you back in the position you would have been in if wehad got it right. Date of experience: 09 February 2022 Find more info on Cylex | See Reviews . It may be worth issuing helmets and harnesses for that style of driving and tin openers for all the unlucky road users around him. Reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Click on a service above for more options or click here to look up another property. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, Let us know you've had a happy experience, Let us know you've had an average experience. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 gareth.barnes@kier.co.uk. As a supplier , Pembroke school contact us for service and we supplied and invoiced. kier bridgend complaints. This policy does not apply to Freedom of Information or data access issues. Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. You will be lucky if the customer service answers the phone, the average time is 1 hour 10 minutes.Repeatedly being told the issues will be resolved with no concrete action.The emergency plumbing team arranged through KIER were shocked with the shoddy job by the builders.No refund so far promised for the wrong floorings either. (MASH) The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the . We may exceptionally be able to look at concerns which are brought to our attention later than this. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Terrible customer service. Inept upper management working on an "old boys network" basis. (In any event, regardless of the circumstances, we will not consider any concerns about matters that took place more than three years ago.). And one of Kiers workers was grinding metal and sparks was flying everywhere. . Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. 62 Village Court, Broadlands, Bridgend, CF31 5DY. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Find out how we combat fake reviews. We do not view behaviour as unacceptable just because someone is forceful or determined. He or she will try to resolve it for you there and then. We appreciate your views and will use them to improve our website. We will let you know when changes weve promised have been made. We will also ask you to tell us what outcome you are hoping for. Email: 685 reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Absolute shocking experience and service with them, 6 months and still waiting for someone to come out and repair a very dangerous area within my garden. We will set out to you our understanding of your concerns and ask you to confirm that we have got it right. Bullying is common practice as is disability descrimination. Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. We will show how the mistake affected you. Employees will also be made aware of the need for records of all written complaints, investigations and outcomes, against the councils compliance with the Welsh Language Standards to be retained and to be included and published in the Councils Annual Welsh Language Reporting process. Tel: 01656 643643 We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Kier Group plc is a construction, services and property group active in building and civil engineering, support services, public and private housebuilding, land development and the Private Finance Initiative. You can report a missed recycling or waste collection online via the Kier website. If necessary, we will produce a longer report. The person looking at your complaint will usually need to see the files we hold relevant to your complaint. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 We therefore expect you to be polite and courteous in your dealings with us. Manchester- Optimum House. If we do not succeed in resolving your complaint, you may complain to the Public Services Ombudsman for Wales. Contact details are:01792 765600 (South Wales)01492 523333 (North Wales)post@childcomwales.org.ukwww.childcom.org.uk. I see a lot of ppl complaining about kier. You can contact the Ombudsman by: There are also other organisations that consider complaints. Thank you for your understanding. We will ask you to tell us how you would like us to communicate with you and establish whether you have any particular requirements for example, if you need documents in large type. Opens in 1 day. ComplaintsLegal and Regulatory ServiceBridgend County Borough CouncilAngel StreetBridgendCF31 4WB. All they are doing is stealing from hard pressed Houston associations and their tenants who can ill afford this sort of loss. I complained on the way out and the manager of the leisure centre said he was ment to finish by 1 oclock. If we find there is a fault in our systems or the way we do things, we will tell you what it is and how we plan to change things to stop it happening again. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. The service Ive received from Kier has left a very bad taste in my mouth! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you need help, you can speak to someone on the Meic Helpline (phone 080880 23456, www.meiccymru.org) or contact the Childrens Commissioner for Wales. If the council has failed in its compliance with the Welsh Language Standards, it will apologise to the complainant and will consider any shortfall in compliance when reviewing any relevant internal processes or practices. We aim to learn from our mistakes and use the information we gain from complaints to improve our services. For the best experience please use a JavaScript enabled browser. I was picking up my wife, with the kids in the back. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council We will not tolerate aggressive or abusive behaviour, unreasonable demands or unreasonable persistence. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR 0151 448 5200 N/A. I would highly recommend them. Find out when you can expect your delivery of blue and green bags. Click on a service above for more options or click here to look up another property. If it was a refuse (blue bag) collection, select 'Refuse Sacks collection'. Find jobs. You can report a missed recycling or waste collection online via the Kier website. Resolver is a totally free service that you can use to complain effectively. Good pay and work/life balance, good bunch and lads and supervisors. When I went down to point out the laws surrounding noise I was told to f*** off back into my flat.A truly awful company. Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Complaints Officers can advise on the type and scope of complaints they can consider. If necessary, we will talk to the staff or others involved and look at our policies and any legal entitlement and guidance. Bridgend County Borough Council is committed to dealing effectively with any concerns or complaints you may have about our services. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . He was professional and patient. Instead, theyre full of the info you need to get things sorted. Best job I have ever had, wish I had gotten my class 2 license years ago and worked at Kier. Just raise a case and leave feedback after. I shall have no option but to now take this up in a more formal legal way . Fill in the online form. Email: We appreciate your views and will use them to improve our website. Click on a service above for more options or click here to look up another property. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Ive had two separate major issues with my property since moving in and Kiers representatives have tried their utmost to avoid taking any accountability for both of them. If you have a concern, raise it with the person you are dealing with. All it took was one call and I had an electrician out within two days. have been treated unfairly or received a bad service through some failure on the part of the body providing it. We will provide any service youre entitled to which we have failed to deliver. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. See jobs, salaries, employee reviews and more for Bridgend location. 23 Cemetery Road, Bridgend, CF31 1NA. If you are reporting a missed recycling collection, you can also select what container or bag was missed, and if a sticker was applied. You can report a damaged or faulty street light online via My Account. You can get in touch with our central complaint contact point on tel 01656 643565 if you want to make your complaint over the phone. Tell them that you want us to deal with your concern formally. Our drainage is so bad they have had to redo so much of it and the road we have just finally a year late had laid has got to be dug up to have a new drain laid. And we had to send them proof !And during that 70 days - not one apology ! Slectionner une page. If your concern is straightforward, we will usually ask somebody from the service to look into it and get back to you. Unfortunately now getting legal advice to sort it. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. We also ensure all reviews are published without moderation. View our cookie policy here. Refuse service complaint; Report missed collection; . the worst people I ever worked for now there disputing my hours, Appalling behaviour from its staff working at Torbay Hospital rude to patients and staff.. Intimidating.. smoking on site.. a disgrace.. those staff do not deserve there jobs, I truly cannot fault this company. Register for nappy and absorbent waste collections, and find out the rules for using this service. All rights reserved. Its nothing but hassle and stress getting them to do anything and I very much wish id purchased from a different house builder who values their customers. Kier Group CEO is optimistic that, with investment in upskilling, the construction industry can help support economic recovery Andrew Davies, Chief Executive of the Kier Group, has opened the Cardiff. You can express your concern in any of the ways below. You will then be given the name of the person responsible for communicating with you while we consider your complaint. We will make sure that your dealings with us in the future do not suffer just because you have expressed a concern or made a complaint. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council

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