depop buyer wants refund

Tap on the purchase/sale you want to leave feedback for. Buyer asks for partial refund after 2 weeks. Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. Also the depop profile has blocked me. To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. First, you need to upload some photos or videos of the item, and then add specifics, such as the brand, material, condition, and size. eBay is a trademark of eBay, Inc. Leave the Archive. How to avoid common Depop scams and fraud while selling on this popular marketplace! The seller doesn't fulfill their return policy as stated in the listing. How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. That way you can be certain that you can get your money back if the transaction isnt fulfilled. Follow these steps : Tap > tap All sold items. If you dont receive your money or goods youll have no cover and will be left out of pocket. Depop Payments refunds Log in to the Depop app. This application is not endorsed or certified by Facebook, Inc. However, it's important to note that Depop charges a higher fee. That's so bad, the other person must know exactly what they have done. Buyer Protection is not optional and is therefore charged on all purchases and sales. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. Payouts should resume normally following more Depop Payments sales and once your balance is out of negative! Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. Home FAQ Quick Answer: How To Issue A Refund On Depop. - made sure not to do it through friends & family because I know people get scammed that way so often. When a buyer raises an issue for an item they purchased from you, Depop will send you a notification. Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Through the Depop website. A week later they have opened a dispute saying this was an unauthorised payment? How to handle refund requests from customers to maintain customer trust Make sure you have a clear refund policy. Quick Answer: How To Issue A Refund On Depop - BikeHike Almost 10 thousand dollars! It's what happened time to time , we are having a meeting to remove PayPal from our payments method. To send a full refund, follow the steps for Full refund. Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. This app is also very well-suited to those looking for vintage pieces and the latest trends. Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. Select the transaction you'd like to refund > tap Refund. However, all purchases done outside of this are at your own risk. In short, they are preloved fashion apps. By browsing this website, you consent to the use of cookies. Email template for Refund Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. Customer Recieved Item and Wants a Refund Too? So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. Amazon also details that buyers must wait 15 days from the order date to submit a claim, andthen the claim must be submitted within 75 days. Additionally, Depop is a great platform for finding vintage fashion. If you paid by credit card and the issuing bank has initiated a chargeback. Abusive behaviour or harassment toward other Depop users or staff. So, if this sounds more like you, it may be worth paying the higher fee on Depop. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. This is a decent chunk of your overall profit, so it is worth keeping in mind. 3. Vinted, on the other hand, came about in 2008 in Lithuania. Respond to refund requests quickly. r/Depop on Reddit: Buyer wants a refund but I accurately described Providing proof of return will enable the refund to be processed. sold an item for 150 and going to revieve 130 smh. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. This application is not endorsed or certified by Mercari, Inc. So in the event of an item received but not as described dispute its always one persons word against anothers. By browsing this website, you consent to the use of cookies. There are a few situation which do not qualify for a Buyer Protection claim, including: Related:How to Buy Online Safely, Securely, and Confidently. This application uses the eBay API but is not endorsed or certified by eBay, Inc. I provided images etc via Instagram and Depop and he was fine with the product, what hes done is recieved the item I sent and immediately requested a refund stating the product is destroyed and blocked me off Depop stating I blocked him?? This can impact your reputation as a seller and the transaction experience for the buyer in a positive way. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. My ad states "Try before you buy, Sold As Is, No Warranty. " Always use tracked shipping and always share it with the buyer once available. You'll also need to select what kind of shipping you'll be using, and whether you'll offer shipping for free. Charlotte is a freelance features writer, specializing in wellness, travel, and lifestyle. With users of all ages and with various levels of experience in selling online, its highly recommended to familiarize yourself with Depops Buyer Protection scheme before making a purchase. As resellers, we all want the perfect sales experience from start to finish. After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. Remember to always keep buyer/seller communication on Depop. You would be able to appeal if you received a damaged item back again BUT as I said because its your word against the buyers then sadly i doubt it will make a lot of difference. She has over eight years of cumulative experience in journalism, PR, proofreading, editing, content writing, and copywriting. Will Depop ban my store for using Sales Bot? When buying items, this app can also help you avoid scammers by holding your payments until your orders arrive. We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business. Depop Payments refunds Log in to the Depop app. Readers like you help support MUO. If PayPal finds that you should have a refund, the sellers account is debited for the transaction, and the funds are returned to you. You are viewing the PayPal Community Archives. You can find vintage pieces on Vinted, but they're certainly not as common. I told PayPal I will take the buyer to court and PayPal to court for theft/larceny and fraud. Explain why you want to return the item. At first Reverb stepped in before the issue got escalated to PayPal, who really (as it turns out) paid no mind to my argument and proof of documentations. You can find handmade earrings, necklaces, tops, knitwear, and other gorgeous items on Depop, all brand new and ready to wear. Now before I sent it, the sweater wasnt overly stiff, obviously not its original material but surely it was a given since it had shrunk 2 sizes? The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided). If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". I didn't ship anything. Determine if the flaw or issue was something you missed, or happened after the item left your possession. Listing is fairly easy on Depop. screenshot of the completed refund in your PayPal account) Will PayPal refund me if item not received? Depop vs. Vinted: Which Is Better for Buying and Selling Second - MUO Discover what an Etsy scam looks like, and how to protect yourself. If they reject, the dispute will be escalated to the Depop Support Team. To leave feedback: Go to profile. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. A sub for discussing all things Depop. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. When shopping on Amazon, its easy to request a refund for goods sold directly from Amazon itself. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. As Depop uses PayPal as its payment method, you can open a dispute using PayPals Resolution Center. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Transactions are being processed outside of Depops in-app payment system. If the flaw was something you missed you have options. Vinted consists of five main sections, which you can access at the bottom of the screen. Read this guide for more information Facebook Marketplace is a trademark of Facebook, Inc. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. Sometimes, unhappy customers want to reverse a PayPal transaction. Thrifting has become such a popular venture, that there are now hundreds of second-hand clothing sites you can use to find preloved fashion. How to Handle Depop Returns and Refunds - blog.vendoo.co Be prepared to walk away. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. Its that simple. (I have already placed a PayPal resolution in but Im unsure of how these things work Ive never had an issue with a buyer before like this) Im literally being scammed by somebody whos bought an item off me due to PayPal. Grailed is a trademark of Grailed, Inc. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. Depop Returns & Refunds - How to Handle Them - SellerAider Click the Issue Refund link. Offer an alternative solution. 68. r/Depop. There is, however, a Buyer Protection fee between 3% and 8% of your total profit or payment amount. So, can you trust these apps with your data and money? The buyer sought partial refund of $235 to which I responded my willingness to give him $150 out of goodfaith. You are viewing the PayPal Community Archives. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. They can do so through credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback. Today, Vinted is a popular thrifting app with millions of users. No, as long as you are a responsible & careful user. Please read rules before posting. Here are attributes to include in your listing: Secondhand shoppers are savvy. 1999-2023 PayPal, Inc. All rights reserved. Tradesy is a trademark of Tradesy, Inc. This is the easiest part of the process. Kudos / Solution appreciated. Also known as eBay's Money Back Guarantee, consumers are covered by Buyer Protection when using eligible payment methods at checkout when shopping on eBay. I'm sure Depop will have that policy too good luck!! Head Office. However, Depop is also used by small businesses offering new products. Many online shopping sites offer Buyer Protection, and it is worthwhile familiarising yourself with their terms and conditions before completing a transaction. This application is not endorsed or certified by Depop, Inc. Buyer wants a refund?? : r/Depop - Reddit As know I have lost out on an item and money when I haven't done anything wrong? You can now refund users in app. This is applicable to tangible and physical goods only, and there are exemptions listed in PayPals Security Center. So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. View solution in original post 1 Kudo Login to Reply or Kudo Male, female, and unisex fashion is available on both apps, as well as clothing and accessories for children. Depop was founded in 2011 but began as a fashion-based social media network from which PIG magazine readers could buy the clothing of creative personalities featured in its issues. There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. So if the buyer has opened a dispute for item received but not as described then put in as much information as you have (paypal does not consider chat records etc as they are easily changed). I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation.

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