department of housing complaints nsw

Most complainants who come to our office act reasonably and responsibly in their interactions with us, even when they are experiencing high levels of distress, frustration and anger about their complaint. You can report fraud, misconduct or corruption through our feedback tab. Department of Communities and Justice (DCJ). While we can handle your complaint confidentially, this may limit our ability to examine or resolve your concerns. Lodge the Complaint Form to our Complaints Officer via email at complimentsandcomplaints@homeinplace.org or with your Tenancy Relations Officer. For more information on theCommunity Services Enquiry, Feedback and Complaints Unit or how to make a complaint, please visit the Child protection complaint handling page. Alternatively, complaints may be lodged in person at any of our branches or over the phone. For example, letters or emails between you and the agency, photos or other documents. You will need to give the event number to Maintenance Line staff when you call to request a repair. Types of Complaints Investigated by FHEO. Tenants are best contacting their tenancy manager of their housing provider. We also cannot handle complaints about private health services and providers. You can phone or visit any of our local DCJ offices. What if I am dissatisfied with the handling of my complaint? If you make a complaint to us and we can't handle your complaint, we'll tell you who can help. seek further evidence from you or the organisation about what has happened. We handle complaints about most NSW government agencies, local councils, as well as some community services for children, young people and families. If our response to your complaint is likely to be significantly delayed, we will let you know about the delay. Go to www. For further information. eTendering - Transport for NSW (Roads and Maritime Projects) - Current The Registrar of Community Housing is within the Ombudsmans jurisdiction. Its website should have information about complaints or you can ask its staff about how to make a complaint. DCJ Housing wants to assist tenants to live in peace and harmony with their neighbours. We give free, confidential language services to clients who may needhousing information or help. In addition, since mediation is voluntary, the business centre about which you are complaining will need to agree to entering into mediation. If you are being held in custody, and want to make a complaint about Youth Justice or Corrective Services, see Complaints about custodial services. We promote awareness and understanding of the PID Act. Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800 Phone: 1800 422 322 More information DCJ Housing offices are generally open from 9:00am to 5:00pm. The Registrar does not have power to resolve disputes between individual tenants and their providers, such as disputes involving: These types of disputes are usually dealt with by the NSW Civil and Administrative Tribunal (NCAT). Aboriginal initiatives under OCHRE such as: homelessness services for young people and adults. We can handle complaints about most NSW government agencies, including: For a step-by-step guide to making a complaint, see How to make a complaint. Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing. Tenancy Hub Welcome to the DCJ Housing Tenancy Hub. universities based in other states or countries for example, University of Tasmania. Phone: (02) 9286 1000 DCJ Housing will encourage tenants to sort out their own problems with other tenants between themselves or through mediation. However, if you find it hard to work out how you can make a complaint to the agency, you can contact us and we will help you - see Get help making a complaint. If you're not happy with our decision or the way we handled your complaint, seeComplaints about the NSW Ombudsman. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. The following list of links that will help you find the right place to make a complaint. The law requires us to protect your personal information, and not to disclose it to another person or body except in certain circumstances. 2-24 Rawson Place Sydney NSW 2000 nswbuy@treasury.nsw.gov.au 1800 679 289 (International +61 2 . Sometimes we suggest what we think should happen to resolve your complaint. For complaints about private health insurance, contact the Commonwealth Ombudsman. If you require assistance with registering on Procurement Central, you may contact the Customer Support via below methods. serious and substantial waste of public money. Your report is confidential and we treat it seriously. TheDCJ Complaints and Feedback Management Policyaims to: Housing Contact Centre(client feedback option). The Registrar's office can only investigate complaints about community housing providers that are registered under the NRSCH or the NSW Local Scheme. Call the Maintenance Line with any maintenance requests 24 hours, 7 days, all year round. You can submit a complaint or provide feedback by using one of the following methods: Service NSW is committed to providing excellent customer service and every attempt is made to deal with complaints on the spot, however, if you would like to submit a complaint we would like to assure you that we will act in an open and honest manner, and within clear timeframes. Tenants will be referred to Community Justice Centres for assistance when required. If the issue is between residents, owners, or the owner corporation, there are four general steps to resolving it: Talk about it Speak to the owners corporation Use Fair Trading's mediation service Go to the NSW Civil and Administrative Tribunal. Email:AssistedBoardingHouses@facs.nsw.gov.au. Public housing Feedback and complaints about public housing Feedback and complaints about public housing Give feedback or make a complaint about public housing using the options below. Tenants have a right to the peaceful enjoyment of their home and an obligation to abide by the conditions of their tenancy agreement. They should have a complaint process for you to follow. Informed by lessons of the past,Department of Communities and Justiceis improving how we work with Aboriginal people and communities. Social housing-related complaint Housing Contact Centre (client feedback option) 1800 422 322 launch (9.00am to 4.30pm Monday to Friday) feedback@facs.nsw.gov.au launch Post: Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. phone the Housing Contact Centre on 1800 422 322, 24 hours a day, seven days a week When reporting antisocial behaviour, it is important to include all relevant information. If you're an eligible first home buyer, you have the choice to pay an annual property tax instead of stamp duty. You can complain to us about community services for children and young people, such as: out-of-home care, including foster care, kinship care and intensive therapeutic care (ITC) leaving care and aftercare. DCJ Housing | Service NSW Specialist staff are available 24 hours a day, 7 days a week, to provide support and advice. We review the information you give us and decide what action to take. not knowing what support is available. Sydney NSW 2000 provide you with further explanation of a decision that has been made. However, we may be able to help you if an LAHC contractor maintains the property you are renting or the provider is a Specialist Homelessness Service (SHS). Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. nsw.gov.au or ring 1300 HOUSING (1300 468 746). You may also consider seeking a referral of your complaint to mediation. Feedback and complaints about public housing | NT.GOV.AU Complaints & Appeals - Housing Trust If you are not happy with their response, find out how to lodge a complaint with the Housing Registrar on their website. Phone: (02) 8836 0000 [email protected] First Floor - Suite 4, 47-49 Wingewarra Street, Dubbo NSW 2830 Complaints. This means that another, more senior staff member will look again at your complaint, and decide whether or not it was handled fairly and reasonable steps were taken to resolve the issue. Appeals. The Department's commitment to effective complaints and feedback handling is documented in ourManaging Complaints and Feedback Policy (PDF, 341kb). Premier targets healthcare ahead of national cabinet - as it happened The Registrar of Community Housing is responsible for the registration and regulation of NSW community housing providers and may be able to assist you witha complaint about a community housing provider. Applicants and tenants can appeal these decisions through the Housing Appeals Committee. 1. You can call us to discuss your particular case. For a complete list of matters that can be appealed, visit HACs website or contact them at: PO Box 1030, Westfield Burwood NSW 2134 Free call: 1800 629 794 Phone: 02 8741 2555 Facsimile: 02 8741 2566Web: www.hac.nsw.gov.au. How will you protect the privacy or confidentiality of my complaint? Strata disputes | NSW Government what happened after you contacted the agency. You can also help another person to make a complaint. Phone:02 9716 3025and ask for an Assisted Boarding House Compliance Officer. But, there are complaints we cannot help you with: for example, Centrelink (Services Australia), Australian Tax Office (ATO), electricity, gas, water and phone companies, and other private businesses. The Housing Appeals Committee only deals with appeals about property modifications relating to disability and special needs - Appealable Issues. The Department of Communities and Justice works with children, adults, families and communities to improve lives and help people realise their potential. If there is, we may suggest changes to policies or procedures. Can I appeal more than once? You will need to give as many details as possible about the problem that needs repairing when you call. MyHousing mobile app | Service NSW east. Housing Offices Coffs Harbour DCJ Housing A range of private rental assistance products and services available to help clients. Community Services Enquiry, Feedback and Complaints Unit. Phone: 1800 422 322 (Housing Contact Centre) 1800 152 152 (Link2home Homelessness) TTY Phone: 133 677 More information Department of Communities and Justice - Housing ( DCJ Housing) provides a range of housing solutions for both the private rental market and Public Housing, Community Housing and Aboriginal Housing. Argiri Alisandratos, acting associate secretary of the Department of Families, Fairness and Housing, says he wants the child protections system to be led by Indigenous organisations: U.S. Department of Housing and Urban Development 451 7th Street, S.W., Washington, DC 20410 T: 202-708-1112 If your feedback is about an agency which is not part of the NSW Department of Communities andJustice, you should provide your feedback directly to the agency concerned. How to make a complaint - NSW Ombudsman PDF Community housing related complaints (general) Fact sheet

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