comenity bank customer service

To get a better sense of your approval odds, you can, search for your co-branded credit cards contact information on Comenitys. If 0% interest credit cards for up to 15 monthsare of interest to you, weve compiled a list of cards which are generally more rewarding than the store credit cards listed below. Credit card offers are subject to credit approval. I am thankful that they approved me when no-one else would! They reduced it to $100 limit NO GOOD REASON after 38 mins on phone over 3 people could not (would not) give me good reason besides credit reported to them and they decreased !!! WalletHub Answers is a free service that helps consumers access financial information. Catherines has a $25 yearly membership rewards program you can use to save an additional 10% off every purchase. During my tenure at university, I began working as a Bilingual Collections Agent at Comenity . Ask the representative for a, by explaining your situation. Information on WalletHub Answers is provided as is and should not be considered financial, legal or investment advice. Your separate account # is for managing purposes so that the primary account holder can determine which charges were made by you (and other authorized users). I have a victorias secrets card with over $2500 limit and they lowered it to $30 and when I called to ask why they lowered it to $150 !!! I entered into the program with the agreement of $78 monthly automatically taken from my account by them. They close accounts with zero balances and paid on time and pay more than the minimum payment. I canceled my membership within the 1 year period, but I never used the card, ever. Its just strange that after 11 years they send out this notification. I do not have the worlds best credit but it is not the worst either. Your session is about to expire. Paid as a statement credit.2 1.5% unlimited cash back everywhere Mastercard is accepted. It didn't have no explanation. The highest credit line they offer for Express Next is $5,000.00. Good Luck. I have paid the original $16.65 and owe them nothing more. I need them to clear my account with them to get my good credit back again. We are Upgraded Points, a blog specializing in providing credit card and travel-related resources. Opinions and recommendations are ours alone. No responsibility will be taken by the bank advertiser for these comments. You have continued to waste my time. If you get a bill like mine dispute it and check the credit bureaus. Call Customer Care at 1-800-201-4955 (TDD/TTY: 1-800-695-1788). However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. How can I pay my Comenity Bank credit card? Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. If there are any individuals viewing this posting, use the resources here and carefully plan out your credit profile and MAKE YOUR PAYMENTS ON TIME, and all will be well. I gave a few extra days to mail the interest payment out. The shopping cart trick can be used to avoid additional hard pulls on your credit when you apply for additional credit cards. Learn more about the methods and contact customer service for help. ComplaintsBoard.com is a leading complaint resolution website on the Internet. it's paid off and I'm still receiving late charges on a zero balance. This rewards program is provided by Comenity Capital Bank and its terms may change at any time. Stay away from the credit card offers these stores use to entice you in. 1-800-888-4163 (TDD/TTY: 1-800-695-1788 ) WalletHub members have a wealth of knowledge to share, and we encourage everyone to do so while respecting our. The latest review Scam stole money from me! If they issue a card for a store you shop at frequently, their credit card rewards program is worth the look. Gamestop is a popular video game store with locations worldwide. Im really happy with them. I opened an American Express Bread credit card, which offered a $100 bonus if $500 was charged to the card within the first 90 days. I am a bit upset. Apply now and start shopping for your favorites by becoming a Victoria's Secret credit cardholder! Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week. I just want this to be resolved so that I can send the fraud letter to wipe the inquiry that I didn't even authorize off of my credit report. I have been on hold for over two hours come on! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Comenity. Being approved for a credit card will add a new account to your credit report, but using this method willincrease your chances of being approved. Please forward this complaint to Comenity Capital Bank for research and response. 1 Express Drive Columbus, OH 43230. Live Customer Care hours may vary on holidays. Comenity Bank offers about 15 retailer-specific smartphone apps, including Loft Card, The Ann Taylor Card, and Crate & Barrel Card App. Thank you. In addition, as an Amazon Associate we earn from qualifying purchases. The best credit card ever I recommend them to everyone. It's a shame how unprofessional American Express has become. Another bonus for use outside of BJs is the 2% back on all dining purchases and 1% back on all other purchases. I have a Victorias Secret and Ashley Stewart card and got approved easily but when I tried to apply a couple months later with New York and company it said they needed to further review my application and I will hear back with in 10 days. The Victorias Secrets credit card works at the brands stores and website, and at sister companies PINK and Bath & Body Works. No one actually responds to my repeated request to contact me by email or telephone. You must use rewards at BJs within 6 months of being issued. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week. Popular Comenity Bank credit cards and their phone numbers: If the issuer denied you, there might still be some hope left. Even though, I've asked for a call back from account management, there haven't been any responses. Roamans is a plus-sized fashion retail store in the FULLBEAUTY brand along with Brylanehome. You will earn 15% off your first purchase if you open your account in-store or online at any Ann Taylor or LOFT store and 15% off purchases made on the first Tuesday of the month at those same locations. Also paying small payments in between payments if you owe a large balance to help pay the balance down faster. 2. Business has added additional staff and has extensive training for all customer service agents Check out our list for the. It does not require you to enter your full Social Security number in the application process, which will not result in a hard pull on your credit report. I received an incorrect later about 2 weeks later. I noticed that this card was also from Comenity so I came onto this site to check to see the sister cards. For every 400 points earned, you receive a $10 reward certificate (5% back). Hope this helps. Theyre the less of the two evils. Your IP: Click here to get notifications about new complaints of Comenity. They are ridiculous! This card offers 3x points on all eligible bra purchases, an annual birthday gift and provides insider access and invitations to events throughout the year. Contact Customer Care We appreciate your patience. Ive updated the post to include the Lands End card. Using their cards have helped me build my credit. Wait times are much longer to reach a customer service agent right now. However, since all Comenity Bank credit cards are co-branded, the customer service number varies by card. Where were you Comenity Bank years ago when I was struggling to assemble a credit profile, lol? These accounts are my favorite and I have not had any problems with their customer service. When I needed a credit increase on one of their cards from Petland I had no problems. Comenity has been a rip off for me. I will never use this bank or any of the credit cards associated with this bank as they have fraudulent activities. Got Harley Davidson approval last week for hubby for $23,000 with 3.9%. Live Customer Care hours may vary on holidays. I am the one that is owed money. Always keep your device updated with the latest security and software updates. Send Us A Secure Message United States:1.866.867.7431 International:1.626.603.3190. Click here to see a list of advertisers that we work with. I was sick of my stomach. I have had this card for more than 10 years and Marathon decided not to deal with them any more. When accessing your account in public, be aware of your surroundings and anyone that may be attempting to steal your information by watching your account activity. I completely agree with this statement. You will receive a letter from Comenity explaining their decision, however, and then you can call the number included in the letter to find out the details. Ask the representative for a reconsideration by explaining your situation. Somehow it got added up to $41.40. process transactions on the American Express payment network; however, for security and confidentiality, we do not If they dont change their decision about your denial, consider becoming an, Alternatively, you can apply for a secured card that offers better approval odds. Always sign out of your account when you're finished, even on your personal device. When you get your statement just pay your bill and you will be ahead of the game. Ive been in between 545 and 630. WalletHub does not endorse any particular contributors and cannot guarantee the quality or reliability of any information posted. Columbus,OH 43218-2273. & Care credit. On July 12, 2022, BBB opened an investigation into Comenity dba as Bread Financial after receiving a spike in inquiries, customer reviews and complaints from consumers alleging they cannot. Can I use my Victoria Secret credit card at Bed Bath and Beyond? Columbus,OH 43218-2273. HOW CAN WE HELP. These purchases occurred during the transition period. They decreased my credit limit by exactly $400 which shot my credit score down 30 freaking points. This question is about Comenity Credit Card Reviews. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. In order to find out whether your transaction will be apprvoed, you should contact their customer service team at 1-800-675-5685. The latest complaint Harassment and lack of information was resolved on Mar 19, 2013. We are Upgraded Points, a website dedicated to points and miles content as well as additional credit card and travel-related pieces. At no time did the representative tell me otherwise. Dont fall for their easy acceptance for credit! I will be paying off and canceling any Comenity credit cards I have within the next few months. since then, you have been charging late fees for an account i never activated. You can review the details by clicking on the link in the article. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. On 11/18/22 I was refunded the late fee and finance charge only to receive another late fee on 12/12/22 of $35.54, a minimum interest charge $2.00 on 12/18/22, a late fee 12/18/22 $28.54 and another late fee 1/12/23with an added interest of $2.00 on 1/18/23. And payment addresses can vary as well. On October 9, 2022, Comenity Capital Bank assumed the **** ** ******* AAA travel reward credit card. In accordance with violating the Fair Credit Reporting Act (FCRA), I'm requesting that the total outstanding debt for this account be paid in full. I owed a balance of $2,876.28 and mailed out the payment on 11/18/2022. Unfortunately, the primary account holder who added you to their account is responsible for the account and the one who must manage the account. You can also earn an introductory offer for $40 offyour first order when you spend over $250 (without taking part in the special financing promotion). I agree. https://upgradedpoints.com/easiest-credit-cards-to-get/. Use Secure Message Center to contact us, or call us using the phone number found on your billing statement, or the back of your credit card. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. To write a complaint about Comenity and get an answer from the officials of Comenity, Complaintsboard.com's objective complaint writing and answer providing system can be used. Your session is about to expire. Then Overstock for $250 and Wayfair for $500, all using the same shopping cart trick. You can shop online and receive free standard shipping when using your card. 2 days as a customer and already I see they will be horrible to deal with. Express Customer Service. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Have no idea and no remembrance of this. Submit a complaint and get your issue resolved. You can log in to your Comenity Bank account by following these steps: You can use My Funds wherever Bed Bath & Beyond gift cards are currently accepted, such as in store at Bed Bath & Beyond, buybuyBABY, Christmas Tree Shops and Harmon Face Values. Sorry for your frustration. Is Bread Savings legit? Use. noted in this complaintis issued by Comenity Capital Bank. when i finally got someone that did, they said they had to transfer me to someone else, I waited 15 mins on hold before hanging up. This card earns a bonus 5% on all Orbitz bookings, which can earn up to 10% back in rewards. I assumed that with a pre-approval and only being asked for the last 4 digits of SSN that it would have been a soft inquiry like Victorias Secret and the Ann Taylor. Access your account using one of our supported browsers: Google Chrome, Microsoft Edge or Safari. Please also notify us through. Copyright 2023 Comenity LLC. Customer service deficiencies-Extreme wait times to speak to a representative and lack of response or lack of resolution to issues. See details. Comenity Mastercard Credit Card Accounts are issued by Comenity Bank pursuant to a license from Mastercard International Incorporated. I got approved for several but this one in particular stated the same as you commented. Initial Comenity complaints should be directed to their team directly. Can you believe it? Wallethub doesnt charge for this service. I have missed a few payments due to some health issues and Comenity started harassing my relatives with the same last name as my maiden name including my ex-sister in law whom I cant stand! KAY Jewelers Accounts are issued by Comenity Bank. Hi, is American Express under Comenity bank? Please be advised that we are not, nor do we have any affiliation with Comenity Bank. I called back multiple times to speak with someone and was put on hold every single time. Click to reveal Thank you Comenity. I tried to cancel the same time I paid it off and of course, no one could close it out. Thanks for this list! However, if you do not have a Comenity Bank card, you can reach general customer service online, or by phone at1-800-675-5685. They outright suck. A few moments later I received an alert that J Crew had done a hard inquiry. After not hearing back from Comenity Bank I called them again in December this time I was told the charge was still being investigated and normally it takes up to 90 days. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated. For every 300 points earned in select earning periods, you earn a $10 B-Rewards card that expires within 5-7 weeks depending on your status. Choose a topic below for answers to some of the most frequently asked questions. Reporting is usually done once every 30 days, the exact date corresponding to a specific point in your billing cycle. I find out now that there are 9 payments supposedly pending. I have reviewed all the companies that Comenity is associated with and cancelled the two credit cards I have on their list. Get access to high-yield savings accounts and certificates of deposit at some of the most competitive rates in the industry. The middle of January I get another statement and now I owe $16.65 plus $35 late fee. Express Credit Card Customer Service. 2. Cards issued by Comenity Bank are generally easy to get approved for even if your credit score is lower than average. We are Upgraded Points, a points and miles blog providing information on maximizing credit cards rewards. No Sheila, they are their own bank and have no affiliation with Comenity. By Phone Whether you have an account with Comenity, Bread Savings, or Bread Payments, you can call us during business hours. Find help fast. They are a total fraud! The action you just performed triggered the security solution. Never leave your computer unattended while signed in to your account. Express Credit Card Payments. On 10/16/2022 I contacted Comenity Bank customer service department regarding a pending charge of $167.43 reflecting on my account transaction history that I did not make. There are no membership or annual fees, and you getadvance notice of special events and promotions. This card offers a buy now, pay later option and gives you free shipping on 4 orders over $99 per year. If payments are missed, this card does come with the potential for high fees due to the high APR and deferred interest, but if you pay off your balance during the promotional time period, this card could be a good choice for those with fair credit and above. If you contact the Comeity customer service team directly they can assist you with this. I've been calling asking for the account number. Im trying to rebuild my credit an would like to no how to recieve a credit card for a small amount an then build up to excellent credit.. threw this bank.. Thanks for reading! Please contact Comenity directly to resolve this. A lot of people have experienced this error, unfortunately When you apply online for Express, it adds a few zeros to the starting limit. Comenity offers so many different credit cards, but weve narrowed it down to the top 2 cards that offer the best rewards for travelers and everyday spenders. Bread Savings . Just keep in mind that each credit card issued by Comenity has a different sign-in portal, as well as a different customer service phone number. Two other easy cards to get are Sterling Jewelry and Jared cards, both have a pre-approval checker. While Comenity Banks cards dont typically offer large sign-up bonuses, they tailor their rewards programs and bonuses specifically for the customers of their retail partners. Please contact them directly here: https://about.comenity.net/contact. Also, Old Navy, Capital One, Indigo Bank and Merrick Bank with pre approval tools and they all approved after qualifying. Reliable Movers in International City: Hassle-free Moving Solutions, Smoothly Move with Santa Fe Relocation Services GmbH: Trusted Solutions for Your Relocation Needs, Expert Moving Tips from Your Personal Consultant | Find the Best Moving Help, Discover the Real Moving and Storage Costs: Tips and Tricks to Save Money, Welcome to Your New Home: Find Top-rated Newcomer Relocation Rental Services. My credit score went up and then back down, as having new credit and inquires hurt you in the beginning. Mon - Fri: 6am - 7pm PT | Sat: 7am - 7pm PT | Sun: 7am - 6pm PT. The Wayfair Credit Card doesnt have an annual fee. Told them I was sick, I had to to beg them to help with the antibiotics to take to really get the infection out finally, they gave in and gave antibiotics, that was that was his second time really the first from ****** the first was through my doctor cause they didn't care, only wanting me to come in to there office time after time to get adjustments to the temporary teeth which I did not need to be there every other week for that,, they after the money that's all cared about n when they tell you it's affordable. In terms of cardholder benefits, you can shop onlineand receive free standard shipping any time you use your card. Prior to my retirement I was in a high cash flow business and I had no need for credit of any kind. There isnt a general Comenity Bank phone number for all of their credit cards, so make sure to call the phone number associated with the card you applied for. Davids Bridal is the largest U.S. bridal store chain specializing in wedding gowns, prom dresses, and other formal wear. Don't know why I can't pay my Talbots bill o. Comenity bank has been outstanding in their customer service and all areas. This is a totally fraudulent/scam account. I have had three cards (two comenity ) cancelled from lack of use. TYVM. Comenity deals in the Loyalty marketing services industry and offers products such as Air Miles, and provides its services in usa, canada According to the latest report, Comenity has generated US$4.521 billion (2021) and net income being US$213.7 million (2020). Comenity Bank has wonderful Rep Service I have enjoyed them I would recommend any and everyone to give them a try. Sorry to be a debbie downer! List of Credit Card Companies & Major Cards. Terms apply to offers below. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated. Good cards and company to have! 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Ive had nothing but positive interactions with them!! Is this a card that can be used anyplace? Its crazy reading all the different experiences people have had. Most retailers, this is a denial and they send you a letter. The Torrid Credit Cardbeats the credit card offered by Hot Topic, giving you a $20 welcome offer and 15% off your first purchase. This was on 12/16/2022 and the due date was 12/27/2022. There's no proper protocol, tracking or follow-up, resulting in unresolved complaints and customer dissatisfaction. Annual percentage yields (APYs) and account details are accurate as of April 25, 2022. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I filed a complaint with COMENITY Bank on 10/28/22 regarding their continuous late fees and finance charges they continuously placed on my paid off account totaling the amount of $213.07. Just applied for a Victorias Secrets credit card with Victoria. Use this card at grocery stores and gas stations to earn 2 rewards points per dollar spent. Customer Care Hours Live Customer Care hours may vary on holidays. If possible, remotely erase all data from your device and change all passwords for any accounts that have been accessed via your phone. Box 182273 Columbus,OH 43218-2273 Then, wait until youre connected to a representative to inquire about your application. read full answer. You can find yours on the back of your credit card. Cloudflare Ray ID: 7c08e35a0fc7464f Alternatively, you can also check your monthly statements for the right address. Lastly, dont miss our dedicated article on the 10+ Easiest Credit Cards to Get Approved For! As it happens, we have a post of the top 10+ easiest credit cards to get approved for. The best thing about Comenity Bank is their credit cards generally offer easy approvals. Ann Taylor Accounts are issued by Comenity Bank. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Sign your credit card and store it in a safe place. Comenity is a multinational company founded on April 22, 1983 with its headquarters located at Columbus, Ohio, U.S. and key people behind it being Ralph Andretta (President & CEO). If you would like to extend your session please choose "Continue Session" or click "End Session" to end your session. Have a wonderful day. This site gives access to services offered by Comenity Bank, which is part of Bread Financial. From the fine print: Sony Visa Credit Card Accounts are issued by Comenity Bank pursuant to a license from Visa U.S.A. Inc. Visa is a registered trademark of Visa International Service Association and used under license. On January 17, 2023, I wrote a letter to Comenity Capital Bank to ask them to reverse the late charge. No problems for me thank goodness. I have been shopping on the website & have several things in my cart. ********************** With any kind of credit card, dont become late with a payment, or it will hunt you for 7 to 10 years. If you'd like to add a comment to this article and share your valuable feedback and opinions, please click here to leave your comment. In the December 2022 statement, I was charged interest of $17.02. I was going to use one of the pay in 4 options but if I can get a card that would be better. What are you going to do with a measly $100 credit limit in Pier 1, West Elm, or Restoration Hardware???? Their communications allege: For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The last activity on the Belks card was June 2019 and they closed the card August 2019. have access to the account. Easy approvals can help people working on rebuilding their credit, or just getting started in building their credit. For more information on our advertisers, see here. They wont give me my balance because they say I am not the primary account holder. So what do I do? When I tried to pay with a credit card they would not accept it via phone, they would only accept a debit card or check. As of today 1/25/23 I still had not heard anything from Comenity Bank via phone nor letter therefore I called them. That upset me so bad but nothing I can really do about it now. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and prior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. Any suggestions welcome. Thank you for your help. We are sorry to hear this, but just keep this in mind going forward. WalletHub editorial content on this page is not provided, commissioned, reviewed, approved or otherwise endorsed by any company. You can find contact details for Comenity above. was posted on Apr 28, 2023. You will have . Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week. If you think Comenity is bad, surely stay away from Synchrony. This card earns 2% back in Orbucks on all other purchases and offers a $100 statement credit when you spend $1,500 in the first 90 days of account opening. I even tried the ones that people have said work for sure such as Wayfair, Overstock, J Crew, and nothing. I hope Im wrong! Click here to pay your Citibank, N.A. This letter I mailed out to Comenity Capital Bank was not the first. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. They owe me $213.07 for the amount I paid them (unaware it was hidden fees I was paying). They also haven't been posting my payments to the account when receiving payments and show no payment history.

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