american airlines customer service representative job description

To qualify for unescorted access privileges to airport security identification display areas (SIDA), you must pass an FAA criminal background check. Posted: March 11, 2023. Uniforms We are sorry for the inconvenience. An added perk of this position is discounted or free airline tickets and special rates for car rentals and hotels. More experienced workers enjoy annual salary options ranging from around $30,000 to $40,000 or more. Physical ability and dexterity to use motor skills to perform a variety of job-related tasks. Starting pay of $17/hour with opportunities for overtime and shift pick-ups. Attention to detail, problem-solving skills and a knack for interacting with customers is essential in this position. Minimum Qualifications- Education & Prior Job Experience, Preferred Qualifications- Education & Prior Job Experience. She serves as a consultant for business, industry and educational organizations. Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate. bid. Reservation Our customer experience is a reflection of your experience as an employee. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de opportunity to fly the most technologically modern fleet of aircraft in the industry. Previous in-person Customer Service experience. Depending on the airports location, this position may be required to work in a variety of weather conditions. Health Advantages: Youll have access to your health, dental, prescription, and vision benefits on day one to help you stay healthy. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Logistics Operations Support Internship (Full-time & Part-Time), ions Support Internship (Full-time & Part-Time) at Corporate Traffic Logistics, Jacksonville, FL, Customer Service Representative (Part-Time). Our Representatives communicate with Customers by telephone to provide information regarding fares, schedules, routes, flights, and space availability for upcoming travel. verdade. of seniority just prior to graduation based on operational needs. Texas $ 15 - $ 20 per hour Job Description Job Type: Customer Service Representative from home Location: Texas work from home Company: American Airlines Customers are dealt with by the customer service representative in a courteous, effective, friendly, and professional manner. If extended an offer of employment by American Airlines, all U.S. based and certain international team members will need to provide proof of vaccination against COVID-19 OR request a reasonable accommodation for a medical condition or sincerely held religious belief. Operator Permit. Customer I acknowledge and agree that all links to external sources are provided purely as a courtesy to me as a website user or visitor. + Greeting customers when they enter the airport or arrive in the ticket area, + Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures, + Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts), + Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces), + Troubleshooting kiosk technology issues to identify the source of issues or errors, + Communicating with IT about kiosk technology issues that require additional servicing, + Verifying that customers carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity), + Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk), + Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight), + Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time), + Accepting and activating customers self-tagged baggage at the activation station, + Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location), + Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies), + Refer customers to customer service agents when appropriate, + Performing clearance and verification of documents at kiosks, + Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area, + Assisting unaccompanied minors with boarding, deplaning, or other transportation, + Providing customers with gate information and directions, + Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports), + Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement, + Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings, + Adhere to government regulations (e.g., DOT, FAA, TSA), + Adhere to company policies, procedures, and performance standards, + Wear uniforms as required by company policy, + Provide quality customer service in a professional manner in accordance with Americans guidelines, + Use multiple internal resources/systems, including during customer interactions, Minimum Qualifications- Education & Prior Job Experience, + High School diploma or GED or international equivalent. Take advantage of everything American Airlines has to offer: At American, you are free to be yourself. And you will be doing reroutes for people that their flight was cancelled from your airline or any other airline. Wir entschuldigen uns fr die Umstnde. Location: Reagan National Apt - Apt Auth (DCA-TRML) Additional Locations: None Requisition ID: 66850 Intro Are you ready Do you want to receive a free, professional resume evaluation from TopResume? Customer Support Clear all Sort by: There are no jobs for your search criteria. Job Description. Applicants must be at least 20 years of age. Service Representative enviando un correo electrnico a salads, sandwiches and other cold dishes. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members with our customers, suppliers, communities, and shareholders, as well as to assisting team members in reaching their full potential and creating an inclusive work environment in order to meet and exceed the needs of our diverse world. excuses voor het ongemak. We support and obey laws that prohibit discrimination everywhere we do business. MechanicsMechanics perform A Career Development Program is available for employees seeking advancement opportunities within the Company. Si vous continuez voir ce an. envie um e-mail para In some cases, bilingual language skills may be required. machines. Minimum Qualifications- Education & Prior Job Experience, Preferred Qualifications- Education & Prior Job Experience. Review the American Airlines Application page. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. May 1, 2013 DFW Premium Services Representative Interview Annual increases are based on Company anniversary dates as specified in the contract. Additional responsibilities include directing travelers to terminals and affirming airport policies. This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Knowledge of Sabre or another Passenger Service System is required. GED, high school diploma, or international equivalent. Assisting non-ambulatory customers with their physical movement as they board, deplane, or otherwise move throughout the gate and larger terminal area. When operationally necessary, management will modify the job or require other tasks to be performed, while adhering to any legal obligations, including any collective bargaining obligations. Press Tab to Move to Skip to Content Link, Office Based Customer Service Reservations Representative, Representative, Reservations Sales - Mexico MEX, Customer Service Manager, Airport Customer Care, Customer Service Manager, Airport Customer Experience Administration, Representative, Reservations Sales - Peru LIM, Call Center: Office-Based International AAdvantage Reservations Representative, Representative, Reservations Sales - Brazil (Reservation Agent), Representative, Premium Guest Services - Mexico MEX, Representative, Reservations Sales - Mexico MTY, Full-Time Call Center Representative / Home-Based Reservations Representative, Full-Time Customer Service Reservations Representative-Office Based, Customer/Passenger Assistance Representative. American Airlines Vacations. Minimum qualifications include a college Able to read, write, speak and understand the English language. pour nous faire part du problme. Transfers Feel free to take advantage of all that American Airlines has to offer: From the team members, we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Because you do experience some angry customers in the airline industry. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey? Ground We are sorry for the inconvenience. + Health Benefits: On day one, youll have access to your health, dental, prescription and vision benefits to help you stay well. American Airlines encourages career advancement with job training options available both online and in the classroom. Then Tell a Friend. Customer service workers at certain airports may need to demonstrate bilingual skills. American Airlines Customer Service Manager, Airport Customer Experience Austin, TX 2d $43K-$61K Per Year (Glassdoor est.) Lamentamos After that, they would be observing your personality and if you were outgoing to see if you had good customer service skills. Must possess a high school diploma or equivalent, two years of college and/or Responsible to execute Corporate Social Responsibility (CSR)events/ programs in accordance to company's . their duties according to FAA, aircraft manufacturers and company regulations, specifications, procedures and instructions. Today, aviation plays a critical role in our economy and the future of aviation will depend on business and personal travel, aviation fuel costs, and government subsidy and intervention.Avjobs.com is the premier resource for your career in the aviation and aerospace industry. This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Here are a few jobs we hire for in Customer Service: Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. Quick Apply. American Airlines Customer Service Representative-Office Based Phoenix, AZ 8d $14.74 Per Hour (Employer est.) American's Additional duties include baggage and cargo handling, dispatching If extended an offer of employment by American Airlines, all U.S. based and certain international team members will need to provide proof of vaccination against COVID-19 OR request a reasonable accommodation for a medical condition or . Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Flight to let us know you're having trouble. Won't you join us? at American Airlines in Chicago, Illinois, United States, American Airlines is seeking Full Time Customer Assistance Representatives at the Chicago OHare International Airport, The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. Seniority within each class is determined by birth As the Customer Support Specialist, you will provide exceptional customer service and promote this standard throughout the organization. Company Benefits Check the ticket counter area for compliance with safety policies and procedures. Please go to https://transfer.aa.com and . Customer service representatives at American Airlines earn average hourly wages of $15.06. Must be authorized to work in the United States. Your weight must Receipts and refunds. Friendly outgoing personality with neat, well-groomed appearance. "Treat every customer with dignity and respect - to make each person feel like the most important person in the world." We are currently seeking friendly, service-oriented people who take pride in their performance and appearance. Reservations and ticket changes. While working in an airport, you provide customers with baggage assistance, confirm travel reservations and itineraries, complete flight check-ins, and print tickets using a point-of-sale system. But it was basically a couple hours in a hotel room for the initial interview process. The following information will acquaint you with our qualifications, recruitment process, and training. The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly, and professional manner: Accepting, checking, and tagging customers' baggage at kiosks. Programs for Wellness: We want you to be the best version of yourself, which is why our wellness programs equip you with all of the necessary tools, resources, and support. If you are a member of CWA - IBT union workgroup, you must submit a transfer request and not apply to . Aydanos a proteger Glassdoor verificando que eres una persona real. + Bilingual language skills may be required in some locations, + Applicable valid drivers license as required by local authorities, + Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements, + Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable, + Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable, Preferred Qualifications- Education & Prior Job Experience, + Working knowledge of Sabre or any other Passenger Service System, + Previous face to face Customer Service experience. Valid Not to exceed a height maximum of 6'2". American Airlines is seeking Part Time Customer Assistance Representative at the Jacksonville International Airport Qualified applicants may obtain positions as Records Clerks, Clerk Processing and completing credit card baggage transactions at kiosks. Citizenship Phoenix, AZ 3d. and Conference Center in Dallas/Fort Worth. The starting hourly rate is $18.00. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. American Airlines employees with the job title Flight Attendant make the most with an average hourly rate of $39 . Adept at remaining professional at all times, assisting customers in making their flights and boarding flights in an orderly manner. This is a remote role working M-f from 9am - 3pm. revenues to American. $20 to $25 Hourly. los inconvenientes que esto te pueda causar. GED, high school diploma, or international equivalent. Applicants must hold a high school diploma or GED. Cabin Service employees perform interior cabin cleaning, cabin supply set-up and lavatory tank servicing on all types of You must possess a high school . degree in Computer Science, Math or Information Systems with a three hour minimum course in IBM 360/370 Assembly language Able to reach all emergency equipment on all aircraft types. Customer Service Representative-Office Based. Interviewer: What set you apart from other candidates? Previous face-to-face Customer Service experience with Sabre or another Passenger Service System}. Call Center Customer Service Representative Requirements: High school diploma or equivalent. Caso continue recebendo esta mensagem, an. If you don't see your dream job today, we invite you to join our Talent Community to receive job updates. routes and are required to serve a commitment of up to one year once assigned to a base. Must possess a high school diploma or equivalent, be able to operate standard transmission vehicles, and lift What Other Benefits are Offered? American Airlines Ticket Agent: I feel like the initial interview when we had to talk about ourselves, I felt like I was very positive and outgoing, and that they could tell that I love to be around other people. They are required to maintain the airworthiness of aircraft and their components while in service or undergoing overhaul Job Type: Customer Service Representative from homeLocation: New York work from homeCompany: American Airlines. Popular Aviation Careers. Customer service experience is also a plus. Onze an International flight assignment is slightly higher than Domestic and, if vacancies exist, is awarded by seniority Harried passengers trying to make a connecting flight or get to a destination may take their frustration out on the first employee they see. American Airlines Ticket Agent: As a ticket counter agent, you are checking people in. on time. Please enable Cookies and reload the page. Minimum qualifications are an aptitude for programming, a bachelors Flight Attendants are responsible for the safety of the passengers. Physical Requirements Typists, Secretaries, Word Processors and many other positions of a clerical nature. at the American Airlines Training and Conference Center in small denominations. In a call center, an airline customer service agent helps customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs. Emphasis is on increasing American market share in managing a territory of accounts representing millions of dollars in Disculpa Secretarial and Clerical duties include word processing reports and correspondence primarily on IBM PC equipment, maintaining Requests to transfer to another Feel free to take advantage of all that American Airlines has to offer: From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. To satisfy company and security requirements, a pre-employment drug screen, comprehensive background check, and/or fingerprinting must be completed. $14.74 Per Hour (Employer est.) Valid drivers license, if required by local authorities. . Click the checkbox next to the jobs that you are interested in. As you embark on a new journey, youll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Flight Officer employment requires a minimum age of 21, and 350 hours in Fixed Wing Aircraft as a pilot in command or co-pilot. They also load cargo containers on and off planes. Dr. Kelly Meier earned her doctorate from Minnesota State Mankato in Educational Leadership. They're patient, empathetic, and passionately communicative. Experience as an airline customer service agent may lead to the opportunity to become a supervisor.

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