tnt passport delivery problems

I contacted their customer services who told me that the parcel I was expecting hadnt been collected from the company supplying it. They added: "We are taking additional steps to provide timely delivery by adding additional resources to the operations. Im going to ask next time I go to the Post Office. My garage to home cinema conversion 2020. "Now Ive missed her funeral. It really is appalling customer service! After waiting for over a week he phoned the delivery company and, after over an hour on hold, he was told he could collect it from the nearest depot. Then they told me they were delivering on that date, before 6pm. All went smoothly until delivery. written by Didn't seem to care or want to help. I need my passport urgently and 4 days has gone by waiting for thiscompany to deliver it. The driver did not request a signature or take a photo of the delivery. Did you see the email address I posted on Friday? Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. I WAS EXPECTING MY VERY IMPORTANT DOCUMENTS FOR WHICH I PAID EXTRA TO THE HM PASSPORT OFFICE, JUST TO FIND OUT THAT THEY DID NOT DELIVER THEM BUT IN THEIR SYSTEM WERE AS DELIVERY COMPLETE. To see all content on The Sun, please use the Site Map. I got letter a week later stating I didn't include my driving license with application, after many phone calls give up and ordered a new license out my own pocket and made an appointment at the local passport office so I didn't have risk posting in again. What are the rules for travelling abroad? This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. Anyone can write a Trustpilot review. RMSD is a tracked service yes, I have used RMSD so many times and never had an issue at all. Wednesday morning we got a text, waited all day still nothing called at about 6pm and was told there is still enough time for delivery to be made as soon as it got to 7pm the delivery date changed again to Thursday I tried calling but their office was closed. i have contacted TNT and the passport office who have both said they will investigate ..we actually went to the house that my passport was suppposed to have been delivered to and the occupant said he had had no deliveries that day ..i'm actually fuming that a legal document like this can go missing all my details are on it its a huge GDPR beach if it gets into the wrong hands ..i have also reported it to the police not sure what can be done ..due to travel in 11 days its not the holiday im worried about it the fact my details are out there somewhere. 67095645. It added that it was "nearly impossible" to get information from TNT and the Passport Office was seemingly uninterested in helping. A TNT spokesman said a backlog had been caused as a result of a surge in applications due to lockdown restrictions easing. The courier does not arrive on the designated delivery days. This website uses the TMDb API but is not endorsed or certified by TMDb. Not even had a notification from TnT about another delivery despite the eldests passport application saying its been dispatched 24 hours before the youngest. To find out if your shipment has been delivered, who signed for it and other tracking information just type in your TNT consignment number on theTrack & Tracepage. Instead of returning it to the supplier, they knowingly delivered it anyways damaged. I even put a big house number on my front door with TNT written on it: a sort of Santa stop here thing! It said that if you have proof that the passport has been lost by the delivery service you can claim up to 500 in transport or other costs to get a replacement passport. You are using an out of date browser. Rearranged deliveries that fail to arrive and the inability to talk to anyone is the repeated complaint. | Read 1,101-1,120 Reviews out of 1,154 I was given a delivery by date, which was acceptable. They had it booked for tomorrow! There is no contact with them. (801) 377-1791. Purcell42 Welcome to TNT UK. on 30/10/2020, TERRIBLE SERVICE, JUST SURREAL! TNT have let me down time and time before, and an absolute rubbish Company that you can only rely on to be unreliable! Then they delivered it on a different day than I rescheduled for, and I found my documents creased and folded in the letter box. Another woman said not only had she been forced to cancel her holiday, but she had lost wages after being forced to wait at home seven times for deliveries which never arrived. WebPassport delivered to wrong address which turns out to be an empty property Expecting new passport delivery. Here are 8 tips for writing great reviews. Eventually, when I call the EU department asking where my biometrics card is, they say they have sent it out long ago and give me a tracking number. TNT does not provide a one-hour time slot like other companies and does not even offer live tracking. I ordered some garden equipment which was despatched in three parcels via TNT. After going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being conducted. He did say to me that you dont have to be at home. Were you able to track it? The passport office allows emergency, same-day passport appointments for a fee but Angela wasn't allowed to do this either because she'd already ordered one to be delivered. TNT UK Reviews | Read Customer Service Reviews of tnt.co.uk Can't even stay on hold. On the 9th March I was told my parcel will be redelivered and I will get a call to confirm. Then another one this morning, said out for delivery today . One person tweeted: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. When I ordered my passport online it never crossed my mind, when it said my passport would be returned by secure delivery, that there would be a problem! 1774 N University Pkwy. Could downloading Randox's travel App leave you at risk of being scammed? First notification of it even being on the way was an email with photo of the front door of the building and link to arrange redelivery, useless 12 hour timeslot following day meaning cant go out, and if it had been a working day would have had to take the whole day off. "We apologise for any inconvenience caused.". Some have even had their passport or application supporting documents lost by TNT.". Horrible courier company. He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. However, the passport did not arrive. He tracked it on TNT's website and saw that he had a new delivery date but, again, it didn't arrive. It has been a frustrating experience dealing with TNT Express, as they have consistently delayed the delivery of my package without any proper communication. I went online to look at the delivery tracking to see when the other parcel would come and was surprised to see in the proof of delivery that the driver had forged my signature. When I tried to complain upwards, I was given another number to call that goes through to FedEx. 28 June they attempted delivery but I was not emailed/called/left a postcard nothing. Got through on a chat line and they rearranged delivery for today, no one turned up again! ", Another said: "I have had three delivery dates and it hasn't turned up. An international delivery company that cant find my property unless I provide instructions on how to get there is so poor, they should be embarrased, written by Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. One person tweeted: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. It takes over an hour to get through the queue on the phone. And now I have to call begging for answers about something that wasn't my mistake. Our standard liability for any loss, damage are outlined within ourTerms and Conditions. "We are aware of some additional reported issues from customers related to missed deliveries by our delivery partners, and are working closely with our partners to establish the root of this issue," she added. Was told it was coming today but when I checked it has now been moved to Monday.". Some items are considered documents and may not require acommercial invoice. I attended the passport office on Weds 10 Nov to lodge my application. Howcan TNT take three months to deliver a passport? 2023 BBC. Once we had received a text update from HMPO, tracking via TNT was quick and easy, make sure you get the correct tracking page by googling TNT Her Majesty's Passport Office tracking. I took a look at TNT's Facebook page and I can see that there are hundreds of people who are in the same position: they are waiting for either their passport or other deliveries, but TNT seems to claim that they have knocked but log it as a 'Missed Delivery' and request for the recipient to call their 'dedicated' team on a 0345 number. We offer door-to-door shipping to more than 200 countriesconnecting people and businesses all over the world. WebShipping a parcel Booking Destinations Restrictions > A-Z Glossary Before you ship Packing Documentation Conditions After you ship Tracking Billing Making a claim E-solutions on 03/06/2019. This delivery date has successively been rolled to the next day for a week now. For a courier company who is originally a business to business courier service and has only just merged with fedex and started doing residential deliveries I am so happy with the delivery service I have received from TNT, I had renewed my passport and received my passport on the day it was BrennaArnold149 All rights reserved. Same issues the following day, but this time the bar code was for another address, not mine. It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. Export Preview | Digital Logistics Capacity Assessments please consider. Now I have to wait another day for a package that I needed 2 days ago. When I asked why the ordering system allowed a next day service to be booked and couldn't be offerd/honoured they referred to the fine print. Copyright 2000-2023 M2N Limited E. & O.E. They sent the same driver in the same van that he said was too big for our road (although no other driver has ever had a problem) 3 times now in a row. Andre09 Desperate holidaymakers beg to collect passports from FedEx Verification can help ensure real people write reviews about real companies. FedEx This was a blatant lie, tried speaking to the helpline, as I wasn't the sender I was unable to be assisted, contacted the supplier today (The Range) they contacted TNT and were told there was a high chance it would be delivered today and for me to track it online! None of the delivery details were incorrect, but I consider this a fraudulent entry / forgery, which could have led to big problems if there was any dispute with the sender about delivery. It told us: 'We will always be as flexible as we can with our policies and individual circumstances are reviewed on a case by case basis.'. I had a parcel to be delivered Thursday. I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. Delivery firm TNT, who has an exclusive contract with the Passport Office to deliver the documents, has been hit with complaints over arrival dates frequently being pushed back. After going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being conducted. Had many deliveries from the likes of Amazon, eBay, just eat etc never a problem. It often happens on a Friday as Driver is in a rush to get back and can't be bothered to deliver. Prices are based on the weight, volume, service and destination of your shipment. AVForums.com is owned and operated by M2N Limited, Today is Thursday I am still waiting and I don't know when or if I will ever get the passport delivered Finally after being passed around on the phone it turns out they class delivery days as working days mon-fri(very small fine print somewhere in t&c) Even the assistant admitted if I had done the economy service I would of had it the same time on Monday.

Porsche 911 Slant Nose Kit, Micah Plath Modeling Photos, Grocery Non Taxable Trader Joe's Receipt, Articles T