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Thank you, next! The furniture can be a bit pricey depending on your financial range but its beautiful, one of a kind and sturdy. The issue was the packaging. Initially, I was going to purchase the black drum coffee table. Crate & Barrel slipped this modern gem past me until I received a recommendation from a friend. This is how my trip to the store went today: I walk in and there is no other customers in the store, I approach an employee: Me: Hi, I want to buy this clock you have on display, how can I get it? The poor quality of CB2's products is not worth the heartache. I placed an order for (3) sets of eight in the 18oz, 13oz, and 8oz. A lady named, (I will call her K because I don't remember the name but it did start with a K or a C), when asked about her opinion on a wall decor, said I don't know, and it was just simply too hard for her to give an opinion for someone who works at a furniture store. He went the extra mile, by going to physically checked if the console I wanted was actually there. Grab a used Crate & Barrel headboard or bed in fabric or wood to give your bedroom a crowning touch. To the girl at check out, please go to your own company website for information on that free one hour parking with purchase (attached below). CB2 Sale: Furniture Deals & Home Decor Discounts. In terms of customer satisfaction, most customers like CB2's selection, but there were some complaints about durability and delivery. loaded 'em up and were on our way. A small silver wall pocket that was great to put keys in. top online furniture alternative, Scandinavian Designs. I'm really happy with my CB2 experience! With regards to the nightstands, dressers, and wardrobes, most CB2 customers are happy with how these pieces look and appreciate the cohesion they add to the bedroom design. Calls me back later saying they made a mistake and the order description was misconfigured. Consent is not a condition of any While furniture seems nice, nothing is stored at this location and to access significant products (eg a couch) you can either drive to Tracy to their warehouse or pay $130. Brands. Dennis. The pros: Nice styles and options for most living spaces. They did appear to be a bit overstaffed on our Saturday afternoon visit because it seemed the sales people outnumbered the customers but if it means I get help when needed, I'm all for it. San Francisco, CA 94104, Log-in access to secure areas of our site, Remembering your preferences (e.g., your choice of language or region). - Read less. Lincoln towing is a scam and there's only signs on one side of the parking lot so unless you take a look through the whole parking lot then you won't know it's there. It just looks so close to real. This has been the worst experience I've had with a furniture vendor. Use our Make an Offer feature on all of our used Crate & Barrel furniture to see if you can strike a deal with the seller and score it for less than list! As of now I haven't heard back from him yet, but so far the experience is quite a zero-star experience. Most of the big pieces remain in the same location! I called CB2 back again this morning to follow up and check to see if my order would be delivered this coming week as promised only to find out that it's been pushed back another (2) weeks yet again, even after already being delayed previously. For the price I paid for this coffee table, the store should be much better about updating me on the whereabouts of the legs. I had purchased the sofa 6 months prior and they told me I could have a full money refund. Traveled to the DC location to test the furniture advertised online before purchase. Here at Chairish, we curate a greatest hits collection of used Crate and Barrel design. There is a parking garage and they validate one hour of parking to shop there. What if you do not have a suitable one if we drove to the store? The next day, there was movement on the package. Simple but contemporary selection. Tre and Hye were both amazing. She asked me for my invoice number twice, claiming she couldn't find it, and the 2nd time she left me on hold after 8 minutes of being on the phone, mostly on hold, hung up on me! All of their items are modern, unique, fun to look at, like a modern art museum, but also slim-type of furniture. CB2 is Crate & Barrel's more affordable furniture and home brand, with a focus on their online storefront. CB2 Crate & Barrel Design Within Reach Ethan Allen Herman Miller Horchow IKEA Jonathan Adler Knoll Ligne Roset Mitchell Gold + Bob Williams Organic Modernism Pottery Barn Restoration Hardware Room & Board Urban Outfitters Wayfair West Elm World Market Vintage Furniture Want to list a piece for sale? Gently Used CB2 Furniture | Up to 60% off at Chairish Found out it was pushed back to mid July bc I called to check on delivery status. I don't typically write reviews but at this point I'm completely fed up with CB2 so here we go. I deducted two stars for in-store and online. I was able to get a student discount when I showed them my student ID. I bought several items here: a beautiful decanter that complimented my home bar perfectly. Furniture shopping is an oftentimes tedious and mundane task. They have a wide selection and the staff is helpful. The cons: Issues surrounding perceived quality of some lighting pieces. I'd like the table fixed. Before visiting there Georgetown store, I researched things I wanted online first. I called on early December and was told the same thing, to which I said "but it's early December, when is the couch going to be delivered?" When I called to follow up 2 days before the delivery date scheduled by the salesperson, I was told by another salesperson that the original salesperson "forgot" to schedule the delivery, and that I'd need to wait an additional 11 days for delivery. Which took my order FOREVER to arrive. The glasses were of such poor quality. the two story building is filled with great contemporary decor. This store is on the smaller side, though admittedly I do not have much to compare it with since this is the only CB2 location in vicinity. Quite apparently from the many duct tapes on the packaging, this table is a returned item and the store did a bad job at quality control by not checking if all parts are intact when they took it back. Also? Service was really helpful too. The associate places me on hold and returns to say that they will have to make a few calls but they can go ahead and set up delivery for next week. Besides, I should be at home all day because they can't say in advance if the delivery will be in the morning or not. 2023 Chairish, Inc. All rights reserved. I asked the bolts to be made available as soon as possible, preferable within a day or two and the manager said we would need to wait for couple of days while they order the parts, so I suggest manager to check if they have another table in store and do a replacement. There were many unique items and trendy displays. We went in and purchased a whole bedroom set. If that sounds like your decorating Namaste, consider Crate & Barrel your design guru. $2,399.00 Final Sale Leave me alone, cb2. Gorgeous furniture and true southern hospitality. From solid and subdued prints to geometric and abstract prints with bright colors, CB2 rugs run between $20 for small rugs to $2,000+ for the larger rugs. I asked how is that possible to just find out. San Francisco, CA 94104, Log-in access to secure areas of our site, Remembering your preferences (e.g., your choice of language or region). I'll stick with Ikea. Even their showroom feels homey- and they even had drinking chocolate with all the trimmings prepared for our (and all customers arrival.) You can also have items brought out to you for pickup, but we wanted to go in and check it out. The staff was friendly and helpful. Love this place! In larger homes, give the dining room a regal feel with a long dinner table, or go for a more intimate feel with a round dining table. But for me, to look through what they have for the occasional dish/wine glass/highball for me to talk home is too much. Go to Scandinavian Designs in Roseville instead! Then he helped us figure out the logistics of hauling it back to our house (required an Uber XL). New Terrain 5-Piece L-Shaped Bronze Brown Velvet Sectional Sofa with Right Arm. Reasons why? Prefer a bed in the guest room? CB2 Sayulita Lounge Chair. Overall, if you love furniture of the modern style variety, check this place out. CAN YOU JUST CHECK TO SEE IF YOU HAVE IT IN THE BACK SINCE YOU HAVE JUST ASSUMED THAT YOU DONT HAVE IT ALL THIS TIME, I WOULD LIKE TO TAKE IT HOME TODAY!!!!! 53 Best Online Furniture Stores to Bookmark Now (2023) Customer service here is always exceptional. Take advantage of CB2 coupon codes and discount codes to best deals on home goods and furniture. Or just go to Crate & Barrel and pay a little more for good, quality stuff! Before we decided to take matters into our own hands she went to the store to see how they kept their pieces together. We've recently updated the Chairish, Inc. I declined. He sets up delivery for Friday 9/11 and says they will call to confirm on Wednesday 9/9. Crate & Barrel. Price points are good for everyone. The 15 Best Furniture Stores for Online Shopping Our favorites include Pottery Barn, Ikea, Wayfair, and Ashley Furniture By Brigitt Earley Updated on 11/10/22 We independently research, test, review, and recommend the best productslearn more about our process. You originally had 15% off when you placed the order. Some customers did mention problems with assembly, though. Please open another location in San Ramon!!! it looks amazing i get many compliments. I glue them back on only to find that there's a huge crack down the middle of the marble table! Special shoutout to Jade M. who has been extremely professional and helpful throughout the purchase/delivery/follow-up process. Cb2 is known for sleek, buzz-worthy designs that evoke a sense of downtown cool. It is now August 8th, after lots of time on the phone with CB2's customer service over the last few weeks I have finally had enough. We didn't receive any acknowledgements or offers to help. Look. I will still shop there for design ideas, but will likely make purchases elsewhere. CB2 Bucatini Rug. I literally had four-five cups while we explored their inventory. This whole thing should be cb2's responsibility from assembling and the warranty.) Furniture and bedding can be on the pricier side, but they do have nice accessories and tabletop items that are reasonable. I like the products but there is no reason to have a brick and mortar store if you aren't going to get any additional service whatsoever. BOB'S DOES THE WORK, SO YOU GET THE DISCOUNT. When I was down to 2, I decided to leave a review. I decided to try online customer service. I will stick to ordering online from CB2 because this store will leave you frustrated unless you are making a large purchase. services, you're letting us know that you've read and agree to the changes. They also told me there was nothing they could do but notate my account that I've called in. The store didn't do gift-wrapping, but when I mentioned this was a gift, the employee did make an effort to package it up in a box for me. The pros: Artfully designed, modern dining furniture. Crate and Barrel/Pottery Barn is more for people who own large homes/mansions, and also farmhouse/barn-like furniture (not all, but generally), which is why I lean away from them. Shards of glass littered all about and I literally couldn't touch them without getting nicked. When I decide to redo any other room in my apartment I will definitely be going back to CB2. Initially it looked like none in stock. CB2 Coupon Codes, Promotions | Up to 70% Off | May 2023 Unlike other online furniture forums, we also handle payment and shipping for used Crate and Barrel furniture for you that stands whether youre buying a candleholder or a credenza! I purchased $1200+ worth of furniture in late July, which was in stock, for delivery in early August. You can do whatever you want after it has been delivered to your home. Terrible after-sales service. I recently bought a new bedroom set from CB2 and I have had nothing but a wonderful experience. Now we have a tabletop in our dining room table until we can get the legs. I prefer crate & barrel style than their younger division CB2. Accepting a final sale, however, would void the warranty. I never received an email or a phone call about this and was only notified when I contacted customer service myself. The sales associate informed me that the mirror is now backordered with no clear availability date - which is completely different from the expectation that was set when I made the purchase (that it was available and would be on a truck to the store in the next few days). We'll go through a few of their most popular searches below. With about 100 different dining table and chair options respectively, CB2 dining furniture has an overall modern look with clean lines. Really love how update they are with the designs. My boyfriend wrote a yelp review and was told to contact customer service (annoying as well know). They didn't have any on the floor or in stock, but one of the employees did some digging, and they were able to uncover one last stocked rack. High style at affordable prices. She went over and beyond to help me with my purchases. She even followed up with me after the delivery date to check if I was happy with the furniture. I contacted CB2, we've gotten the runaround. Terms of Service and Picked my things, went to the cash register where Amy P "helped" me. I'm a fan of CB2. Trust us: You'll sleep better on a cool new bed that fulfills all your design dreams. And I hope no customer comes across " TOMMY" again. No one called/emailed or followed up. Our place has become a CB2 showroom we like their stuff so much. Worth every penny. Ended up buying a few pillows and LOVE the designs they offer - can't wait to go back! Boy oh boy where do I begin?! I had my wedding registry here and received almost everything I wanted, minus 2 items. Just pair with a few counter stools and you're ready to sit down for a quick bite. To sum up, there is no customer care whatsoever after a sale is done. A one-stop shop for everything from furniture to bedding, Crate & Barrel is the purveyor of all things minimalist, yet homey. Behind every incredible price you see at Bob's is a story. The Ultimate Guide to Online Furniture Stores : r/LivingSpaceSales - Reddit The service at this store is particularly amazing. candles and other home decorating essentials. They replaced my broken marble desk with another faulty product over two months after I've paid in full. Had some plates delivered. Well marked (free!) It was a nice gesture which they did not have to do. Between a book shelf, Marshall speaker and other things for my office, they do have nice things. Nice store to shop at and friendly staff. limited time CAD 6,477.60 reg. They also asked me for my order number. I thought to myself, ok, that will work. I purchased all of my kitchenware, glasses, wine classes, flatware etc. We were not in a hurry. Really disappointing customer service and communication all around. However my first purchase from CB2 will most definitely be my last. Plenty of nice plateware and friendly faces at Sur La Table and Williams Sonoma no need to return. Save yourself the trip and just ship/return via their website. Aside from my bed frame being on backorder for two weeks, I was scheduled for a delivery for two items on a Saturday, which ended up being wasted on a non-delivery. I'm sorry, but I find that to be bogus, especially when you said it five times. She then changed her story and said that CB2 stopped doing that and the hour free parking was no longer honored. There were 2-3 staff standing at the cash register having a conversation as if I wasn't even there. The only thing keeping this from being rated a 5 star business on Yelp is the ridiculously bad system they have going with products on back order. You can return the Artemis Rectangle Dining Table, but there would be a 25% usage fee. This would be an awesome place to get someone a wedding or housewarming gift. Whether you want to go glam or retro-inspired, furnish the space with a headboard, dresser and nightstand that speak to your style. I ordered an item over a month ago, never received it (though they charged me for it! She was extremely helpful, pleasant and patient with our purchases. The sales reps are awesome!!! You get 10 points in rewards per dollar; rewards that give you store credit! For furniture you clearly need to be at home for s delivery. The store would not help me with the tow company even though they contract or subcontract the tow company They employ a predatory towing company so if you shop here DO NOT GO GET COFFEE. First Ever Warehouse Sale: Up to 60% OffShop Now. I love love CB2! They have two floors in this location and very accessible as it's right around the corner or Union Square. Previous Slide Use Arrow Keys to Navigate Next Slide. Props to the friendly staff for making my day! If you're looking for classic pieces without breaking the bank, it doesn't get much better you can find dining sets and huge sectionals for under $1,000, which nets out to far less than you'd pay with . People here only post problems for you, not solutions. CB2 is known for being the more moderately priced version of Crate & Barrel. When we said thank you and goodbye, she snarled at us. Ordering in store made the situation no easier. Furniture Starting at $199 Shop All (157) Shinola Runwell Wood Frame Sofa Clearance $1,999.97 reg. Customer service referred me to the store. I was on hold for a CB2 customer representative for a little over 40 minutes. They showed up an hour late on a Friday out of delivery time window and to MY OLD address. I specifically came out here to complete my yelllow bowl set and look at other items I saw online. What I found was disappointment, practically everything was too modern with not enough functionality. I don't think it even crossed her mind to charge me for the broken item, but she cheerfully pointed out more of them in case I was still interested in taking one home. The manager was able to find two tables in the Berkeley store, but the wonders if I would like to call the Berkeley store myself to figure out the situation. I wanted to buy bathroom hardware, but they couldn't display it or bring out many pieces at a time from the back. Read on to get to know this master brand better. 2 months and these guys can't figure out how to deliver a table A TABLE on time? She did not make eye contact or say hellofair enough. Upon unpacking, the couple realized that similar goods werent available in Chicago, andcue the entrepreneurial lightbulbdecided to open a boutique solely dedicated to quality, European dishware. CB2 is very hard to enter without walking out having spent a massive amount of money! The fact of the matter, is that you can get the same items and styles (even in different colors) from IKEA and at IKEA you will get a product that is not only more sturdy, but is also CHEAPER monetarily. Of course, I tend to shop there during a weekday when I have off and I'm in the neighborhood. Of course by this time it was 9pm so when I called back I got the voicemail, serious motivation this lady has. For instance, they greet customers with a smile, but rarely have I been asked if they could help me find anything or answer questions even as I was obviously searching for something (versus casually aimless wandering). No, lady, you are certainly not but with a salesman attitude like that, you're also not getting me as a customer anytime soon. A brand new furniture store in Cherry Creek. No, Chastity. We love the couch but because of the delivery team we would have to second guess a future purchase. I say, since you missed the deadline when can I come get my full refund? Turns out the mirror was packed in a wooden crate. The only bummer about this store is that I find that often I see a cool item/furniture in their store, and it's out of stock for several months. She kept repeating Portland and in the end, when she confirmed the location was Poland, she blamed the Portland mistake on autocorrect. new york > brooklyn > for sale > furniture - by owner. I like what CB2 brings to the furniture game. Shop Our Editor's Picks! Terms of Service and I feel that my furniture feels "real" unlike Ikea or Living Spaces, and has durability to last a long time. Incredible customer service! The associate at the cash register (Mani V) was incredibly rude and indifferent. All of the employees have always been very helpful as well. I live in Sacramento and had so many questions that I decided to call the San Francisco store. This is the last time I choose to be a customer of CB2. We went in to pick up things we ordered online including a Stilt High Dining Table. As for customer service, I've not had any issues but the staff isn't remarkable in a way that I'd rave about customer service. It is just the right amount of heavy while not being too hot. Did someone say dinner? CB2 also has great sales all the time. Keep an eye on our coupons page for exclusive deals, or browse clearance furniture to find trendy furniture pieces at a discounted price. *** cb2.com is like Ikea on steroids! I watch as the FedEx guy brings my package.
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