axs change delivery address

What are the most common delivery methods? I am sorry that your package was received with the wristbands missing it is truly unfortunate. We have updated our list of supported web browsers. 5. There are no suggested results at this time. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. Install the AXS app before your event. Ticket Delivery - AXS Help Center In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. What are the most common delivery methods? You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. - and then was told that there was no explanation for this other than the seller may have bought too many tickets in violation of a policy. If the package has already been sent, unfortunately it is not possible to change the address and the sender will need to make arrangements for the package to be returned and re-sent to a different address. PROPER CONDUCT. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. From the app, you are only able to change your zip code and password. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). All information provided through the Service will be managed and processed in accordance with the Privacy Policy. Im not getting an option to change my delivery. Therefore, the ultimate responsibility of a package being delivered to the wrong address lies with the shipper or sender. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. The body said: "Unfortunately, we have some bad news: the tickets that were transferred to you for MUSE 4/6/23 have been canceled and removed from your account. Yes, police can investigate missing parcels. Please contact us at **************************************** if we need to update your method of delivery. BBB Business Profiles may not be reproduced for sales or promotional purposes. My package from AXS arrived today with just a sheet of paper and NO WRISTBAND. Venue/Event Specific Terms and Conditions. Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. Footer.languageSelector.ja-jp.region For tickets to events located in Canada, the Service is provided by AXS Group Canada. Yes, you can change your delivery address with UPS before the first attempt. Please be advised that all sales are final no refunds or exchanges as per the AXS purchase agreement. If the package has already shipped, you can usually still update the address directly with the shipper. If you are purchasing a resale ticket (i.e. You are solely responsible for making a purchase, based on the information provided on our Service. Unfortunately this decision was not made by AXS, as AXS is solely a ticket Vendor. UPS My Choice offers two levels of membership: Basic (free) or Premium (paid). In order to change the address on a UPS package, you will need to contact the sender and let them know the new address. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. Unless otherwise stated as part of the purchase, any primary tickets (i.e. Terms and conditions of sites linked to by or from the Service may vary by site. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. comments sorted by Best Top New Controversial Q&A Add a Comment Do I need to enroll in My Choice after I create an account? They take your money instantly and hold on to it, charge ridiculous fees upfront and additional high fees for resale. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. Not informing the purchaser of a "policy" until AFTER they purchase the product is not acceptable and now I am out $165.01. You should base your purchase decision solely on the information provided. What is Delivery Delay? What is will call and how do I pick up my tickets? By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. Some shippers restrict the ability to change your delivery. You can do it all in one place. Thank you for contacting AXS. You should first check the address label on the package and see if it is the correct recipient. However, the ticket price has decreased so much these days and it is impossible to resell my ticket even close to its original price when other fans can get cheaper tickets on AXS website. If the tickets were not received then we would now need change your order to Will Call. I ordered my wristband for the first weekend of the *********** Jazz Fest and had it mailed to me by the specific instructions of my friend. E-mail address is required to create an account. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. When were my tickets mailed out? How can I check the status of my tickets to see if they have been shipped? if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-narrow-sky-1','ezslot_30',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-narrow-sky-1','ezslot_31',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0_1');.narrow-sky-1-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}Depending on what type of package it is, you may be able to return it to the sender free of charge or require them to pay the postage. 4. Be sure to provide the full address, including any mandatory apartment/suite numbers and zip code. It may also include a request for a re-delivery after the initial delivery attempt fails due to a customer issue (such as incorrect address provided). Upon further review I do not see where you were told that your refund was denied. My ticket ID is ****. . Fees may apply for all types of requests, including packages that are redirected to a UPS location and held for the recipient to pick up. Note that complaint text that is displayed might not represent all complaints filed with BBB. They need to release money from resales. However, you should contact the sender and let them know about their mistake so that they can re-route or resend the package to the correct address. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. By clicking Next, you agree to the AXS.com Terms and Conditions. This includes making sure the package was delivered to the address on the package, not some other address that could have been provided. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). The ticket is valid only for the event, date, time, and seat location issued. Dollars. If you need to change your name or email address, you will need to access your account on AXS.com. What do I do? 3. Learn more about FedEx Delivery Manager. Depending on the situation, you may need to contact the sender of the package to confirm the change. I called as soon as I opened the package and saw that there was nothing (other than the paper) inside. See details. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. You can do this through the UPS website or by calling their customer service. United Parcel Service of America, Inc. All rights reserved. Explore all UPS delivery change options. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. UPS will typically hold a package for five business days. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. I even asked to speak to a manager and was refused to speak to one and the rude agent hung up on me. After this horrible customer service experience, I'm debating whether I should just take this issue up through my AMEX card and not go to the festival. And if youre a business owner or high-volume shipper, check out the many benefits of a customized tracking dashboard. How do I correct my shipping address? - FedEx Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. You will also be responsible for paying any applicable taxes relating to your purchases. I contacted AXS to reissue new tickets and they state I have to drive 3 hours to retrieve via will call. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. Such fees and charges may vary. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. We make no representations or warranties about the quality of your watching experience or your display. If you missed a delivery, you received a UPS Delivery Notice letting you know that your driver was unable to deliver your package. I did not approve a second charge they're impossible to get a hold of idk what else to do. Create a SeatGeek account with the same email you used to purchase these tickets on Ticketmaster. Changing the address on a UPS package is not something that you can do on your own. The place I found I could update a shipping address for passes is at the AXS Fan account page. All fees and charges relating to your transaction will be disclosed to you during the purchase process. Yes, it is possible to reroute a UPS package. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. Fraud re purchase of Muse tickets at ********** stadium, ***********, on April 6, 2023. Price and availability of any ticket, product or service on the Service are subject to change without notice. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. I try to chat with people from AXS and they cant find mi transaction. If you are the sender of the package, you can change the delivery address via your UPS account. Third-Party Resale Tickets: Everything You Need to Know Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. Depending on the outcome of the police investigation, they may be able to provide a resolution or lead to the recovery of the package. After spending a couple of hours taking this issue up with AXS, I am told "We do not send out empty boxes" and that the best they can do for me is have me pick up my replacement wristband at will-call. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. You can contact us at guestservices@axscom and we will be sure to get your tickets to you at that time. Customer Reviews are not used in the calculation of BBB Rating. Total was #****. On April 6, 2023 (the date of the concert), I received an email from AXS, ****************************** with a re line "Important: Your Tickets for MUSE 4/6/23". Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. By: Author Olin Wade (Remodel or Move Stuff). If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. Open an account to save 30% off FedEx Express, access time-saving tools, and more! Please read this Agreement carefully, because it is a contract that affects your legal rights. (United Kingdom) This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. com/help. Click on Selling Info. 1. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'remodelormove_com-mobile-leaderboard-2','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');The shipper should also be responsible for making sure the package is able to be tracked. This way, if the package is lost or delivered to the wrong address, then the shipper can have proof that it was delivered to a specific address. If the sender is willing to do so, they can log into the UPS portal to update the address associated with the package. Holder must possess a ticket to enter the property or venue listed on the ticket. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. Please keep in mind that keep in mind that if a false charge back is filed then purchasing ability may be restricted. In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. All applicable fees and charges will be disclosed prior to completion of your purchase. Click on Your Account. On April 1, 2023, I purchased two tickets from Stubhub for the event for $130.00.

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