If you need to inform an inmate about a death in the family or about a family emergency, you should contact the inmate's counselor, unit manager or the prison chaplain. If "verified" is not displayed, it simply means that we are unable to verify the information. However, the inmate was sent a profile renewal letter from another company which implies that it is from your company. Because the business is housed online and includes inmate profiles, it has been compared to social media;[7] however, most agencies recognize it as promoting traditional pen-pal postal mail because the site provides no mechanism for inmates to access the site online. However, donating books to your loved ones facility can benefit everyone housed there. Don't give up on them without thoroughly examining the situation. We never encourage pen-pals to write to an inmate for romantic reasons. If this happens, a new email to the same person cannot be sent. Since then, we have expanded our services to include many features aimed directly toward reducing recidivism and raising awareness. I wrote to an inmate using your website, but I now need to change something in my response to them or cancel the message entirely. While we strongly encourage them not to do this, we have found that most still welcome a pen-pal relationship. Correspondence has given me friendships that I cherish. Inmate | FAQ | Search | Contact Us,