serco hounslow parking contact number

this case. T: +44 (0)1256 745900 E: [email protected] internal review of Hounslow Borough Council's handling of my FOI request 'Contract between Hounslow Borough Council and SERCO for Parking Fines - reasons for redactions, specifically redactions of the names who are in public domain and have executed . And better careers. By law we have 56 days to respond to formal representations made under the Traffic Management Act 2004 (Parking contraventions) although we aim to respond to you sooner than that. 5a. If you need help or cannot find what you're looking for, call 020 8379 1000 between 9am and 5pm, Monday to Friday. /procedure followed is in line with Road Traffic Regulation Act 1984 - Date and Time) Most was answered above, but for specific times and dates blue Provide Further Information button. Borough Council (Borough Executives) and SERCO (SERCO Executives) Please 1. http://www.hounslow.gov.uk/ The price you pay is based on your vehicle's emissions and the number of vehicles in yourhousehold. Please ensure you include your membership number, freeze/cancellation reason and freeze dates. The 20 You will then need to create a username and password, and provide your email address. www.hounslow.gov.uk Dialogue for Vaisakhi starts CALL US. We have invested in Serco Street SegmentationTM data analytics and ANPR technologies generating improved compliance without raising enforcement costs. A site to help anyone submit a Freedom of Information request. You can send a cheque (including the PCN number found on your penalty notice with prefix NJ) made payable to the London Borough of Hounslow. but there is no minimum notification before enforcement can take place if A site to help anyone submit a Freedom of Information request. We need some further clarification before we can action your Freedom of You can complain by requesting an internal review. Most of the information that is provided in response to an FOI request http://www.hounslow.gov.uk/ United Kingdom. [3]www.facebook.com/HounslowCouncil, For information about what we do with personal data see our privacy notice sandwell council parking fines contact number sandwell council parking fines contact number When was the request for parking suspension received by the council, what is the minimum period for such request. logging into your My Hounslow Account. advising public for 5a. information we share may be owned by another person or organisation (e.g. Dear Hounslow Borough Council, I would like to request information under the FOI Act 2000 - on the procedures followed by the Council (or Serco) for suspending the parking on 29/3/2015 on Hanworth Road (near Alice Way). Council has 20 working days to respond to your request. Councillor Shaheen, said: "I am pleased that the dispute between Serco and Unite the Union over Hounslow's parking enforcement officers has been successfully resolved. Anything received outside these hours will be dealt with on the next working day. Help us protect your right to hold public authorities to account. By telephone with a credit or debit card on 0333 800 0107. Alternatively, you can post it to Unit 20-22, Whitby Avenue, Park Royal, NW10 7SF. Section 16A (link for your ease of reference: This request has been closed to new correspondence. Thank you for your FOI request, and please accept my sincere apologies Before you begin your application you will need to ensure: Note: If you are still waiting for the proofs to be available you can apply for a one month temporary resident permit. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. 2. on 29/3/2015 on Hanworth Road (near Alice Way). 20-Sep-2021. Hounslow Council have welcomed the pay agreement that was reached between parking attendants in the borough and Serco. Download Heathrow contact centre: 0844 335 1801. Resident parking permits are issued for one year. In particular i would like to request information on the following: 1. You can check and viewthe status of your PCN at any time online via the portal. If you apply by post, please make sure we get your application 7 working days before the date you want the suspension to start. I would like to thank you for your time and effort in responding to my requests. restrictions. [2]https://www.hounslow.gov.uk/info/20110/o For information about what we do with personal data see our privacy notice productos y aplicaciones. Customer services: privacy notice | Privacy notice. hours before enforcement (when necessary a letter drop may be requested, Parking wardens in Hounslow are taking indefinite strike action and "won't stop" until they get a pay rise. Thank you for your request for information. From 8 April 2023, this will increase to 60. Office: 020 8583 5211 I would like to request information under the FOI Act 2000 - on the procedures followed by the Council (or Serco) for suspending the parking on 29/3/2015 on Hanworth Road (near Alice Way). Other Contact Details and Information: Website: London Borough of Hounslow Website homepage: General Enquiry: Enquiries Form (hounslow.gov.uk) Customer Service Email: customerservice@hounslow.gov.uk: Headquarters Address Moving traffic contraventions relate to traffic controls in the Highway Code and include contraventions such as: We have the responsibility of enforcing certain moving traffic contraventions which should make our roads safer for everyone and less congested. In particular i would like to request information on the following: 1. // I would be interested in the date and time logs of when the operation began and what was done and when. For general enquiries contact our registered office at: Serco Group plc Serco House 16 Bartley Wood Business Park Bartley Way Hook Hampshire RG27 9UY. When was the request for parking suspension received by the council, what is the minimum period for such request. 1.2 How Hounslow's Parking Policy has developed p7 1.3 The case for controlled parking in Hounslow p7 . They will then (depending on resources) send a Civil Enforcement Officer (CEO) to issue a Penalty Charge Notice, if they believe the vehicle to be in contravention. that it took longer than it should have to reply to you. . The decision to outsource services was taken last year and the Council said then that jointly managing parking with one contractor would save Hounslow over 600,000 a year. Choose your country and location to find your nearest branch Find now . is a registered charity in England and Wales (1076346) Hounslow Borough Council, PARKINGCOMPL, White Water usage and membership enquiries: NWSCWhiteWater@serco.com. services through our wholly owned subsidiary If you need to use a parking spacefor your own use, you can ask to have its restrictions suspended for an agreed time. 5. How many vehicles were given PCN on 29/3/15 on Hanworth Road (for parking in suspended parking area near Alice Way) too large to send with this email and 2 attachments. I would like to know what parking services did to inform that the free parking area has also been suspended. Show Number of results per page. "Equality is at the heart of our values and we are committed to ensuringthatour people are paid fairly. This has been logged under reference number FIR006335 to the service team for a response. if received out of hours, from the next working day. www.facebook.com/HounslowCouncil. A number of changes come into operation on Monday August 5 for people living in Hounslow borough. How many vehicles were given PCN on 29/3/15 on Hanworth Road (for If at anytime you would like to contact me personally i am more than happy to talk on the phone, if this helps to quicken the response. | About Printed from https://www.whatdotheyknow.com/request/contract_between_hounslow_boroug on May 01, 2023 23:03. Further to our email acknowledgement below of your Internal Review. in line with Road Traffic Regulation Act 1984 Section 16A. If you are unable to log on, please send the requested information or Beginning on Monday 6 February, parking wardens working for Serco will strike for the entire month of February. 17th Mar 2023 However due to the current COVID-19 virus situation, there may be delays T: +44 (0)1256 745900 E: [email protected] Serco Group plc is a company registered in England and Wales No. right to appeal directly to the Information Commissioner for a decision at If you see a vehicle which you believe to be parked in contravention of a parking regulation on a public road, you should report it to: Tel: 020 8290 8301 (Option 7) (05798215). (display signs for change of parking restrictions, Yellow triangles etc.). And we make it happen. Please pass this on to the person who conducts Freedom of Information reviews. 3. Accommodation enquiries: Campsite: nwsccampsite@serco.com Lakeside Rooms: nwscreception@serco.com. If you ignore these road signs and markings you will be issued with a fine (a penalty charge notice or PCN). per page and sort by Order results by. NASS number or date of birth. In response to the above request, I have attached a copy of the contract Parking wardens across LB Hounslow have stepped up strike action in a battle for more pay. Please find attached FOI Internal Review response FIR006335 and Index. New IT and the pooling of back-office staff will also generate efficiencies and provide a better quality of service said the Council. . Additional permits for the same address are priced at 50 per permit. 2. want to ensure that we supply you with the correct information. I trust that this represents all of the Request a parking bay suspension. We have implemented a new 'virtual' online permits . The Act here tells what to do and my question is about how. Suspension of Free Parking Bays. Email: Hounslow.challenges@serco.com (you should receive an email confirmation receipt). /Most was answered above, but for specific times and dates [1]http://www.legislation.gov.uk/ukpga/1994) Hounslow Council enters a new era in its parking service on Monday (August 5) when it merges its parking service partnership with Ealing and Brent councils. If you live in a resident-only parking zone, you can purchase an annual permit for your address costing 25. https://www.hounslow.gov.uk/coronavirus, [1]London Borough of Hounslow 1. file:///tmp/cid:filelist.xml@01D5E70E.703E09D0 London Borough of Hounslow Visible links If you want to speak to someone at the council you need to call 020 8583 2000. Stephen.Hissett@hounslow.gov.uk References: P/2011/3416 00870/A/P1 Address: Bridge Road Depot, 173 Pears Road, Hounslow TW3 1SQ Ward: Hounslow Central Proposal: Erection of new two-storey B1 office building and Depot, alterations to provide contractor's administrative facilities, an incident Control Centre, on hold. by the [1]Open Government Licence. If you think that we have not met those standards and want to make a complaint, please click here to contact us. Procedure followed by Council (or Serco) for suspending parking on you require any further information or clarification. Calls cost 7p per minute plus your telephone company's network access charge. Dragutin made this Freedom of Information request to Hounslow Borough Council Dear Hounslow Borough Council, I should be grateful if you could provide the following information: 1. 3. this will need to be responded by the organiser & parking operation, 4. [1]http://www.legislation.gov.uk/ukpga/1994) - Can you please refer to some law or policy of the council which states that parking services are only obliged to give 24 hours notice where in council was in knowledge of this event at least 2 months before. // I would be interested in the date and time logs of when the operation began and what was done and when. View as HTML. Are you the owner of any commercial copyright on this page? If you need traffic cones to cordon off an area, please let us know at least five days before the funeral. You will receive an email to verify your account. For information about what we do with personal data see our privacy notice Customer services: privacy notice | Privacy notice, [1]London Borough of Hounslow Earlier this month Unite the Union served notice of industrial action to Serco, which provides parking services to both Hounslow and Ealing as well as the London Borough of Brent. Minimum period of notification to the public for any change in parking restrictions. (i) The overall number of complaints received in respect of services provided by Serco on behalf of your Borough, including a failure to respond to correspondence, (ii) the proportion (or number) that relate to traffic enforcement, and (iii) the number that relate to a failure to serve (or . Dear PARKINGCOMPL, This mailbox is monitored Monday to Friday 9am - 5pm. 25-Oct-2021. I would like to request information under the FOI Act 2000 - on the procedures followed by the Council (or Serco) for suspending the parking on 29/3/2015 on Hanworth Road (near Alice Way). / Suspension of Free Parking Bays again, procedure followed is in line with Road Traffic Regulation Act 1984 Section 16A We understand what execution of a contract is, but the wording of your I am working with the relevant service team and need some more time before I can complete my response. We accept representations via the following methods: Be sure to include any evidence you would like us to consider with your representations, as we will not contact 3rdparties to collect this for you. Donate and support our work. Hounslow.challenges@serco.com: PCN Appeal by Post: London Borough of Hounslow (Parking Services) PO Box 211. hours before enforcement (when necessary a letter drop may be requested, List of agents (third parties) collecting Council Tax for Hounslow Council, Record of the Contract to the outsourcing company administaring the Council Tax collection, Council's computerised record for PCN NJ54154179, Parking Zone Consultation Records for Northumberland Estate, List of Domestic and Commercial (Non Domestic) properties in the Borough, Contract between Hounslow Borough Council and Wilkin Chapman LLP, Contract between Hounslow Borough Council and Phoenix Commercial Limited, Record of the number of 5G Masts erected in Hounslow Borough, A number of CCTV cameras monitoring the roads in the Borough. Procedure followed by Council (or Serco) for suspending parking on 29/3/15 i.e. - Can you please send me a sample of the letter drop and where were the letters dropped (i.e. To do this, click on the Apply for a residentparking permit link below and select Register. All delivered straight to your in-box, every Friday. Parking on yellow lines. a few months before with the organiser, the Council & emergency services What was done and when (When were the yellow cones displayed On Wednesday 15th March, Unite announced that after two months of strike action, they had agreed a 4,000 pay rise for parking attendants in Hounslow, as well as an additional 8% of backdated pay back to April 2022.. Councillor Salman Shaheen, Cabinet Member for Parking . 3. 8.2 Automatic Number Plate Recognition (ANPR) Vehicle p43 Appendices Appendix 1 Differential Parking & Observation times p44 Appendix 2 Guidance on PCN progression p54 Appendix 3 List of CPZs & Hours of operation p59 .

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