Step 3. These settings can be varied if you first set up the device. The red light often indicates a potential problem when it appears on your device. Now, if you face this problem, you can follow the detailed steps in our tutorial. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. In this case, it means the BT WiFi disk can not be connected to the network. Announcements, Guides & Community Updates. How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? The best spot is a clear space off the floor close to a power socket. However, it's a good idea to check with your current provider first to see if there's a fix for poor connectivity before enabling the whole house Wi-Fi. The LED will flash blue slowly. Unplug the cable. I have not tried a full reset of the 'SmartHub' as I have quite a few port forwarding rules set and don't want to lose them. If you don't already know, try walking around with your phone or a laptop to check the strength of your wi-fi signal. No action required - it takes approximately 60 seconds to fully turn on. Setup Complete Wi-Fi (Black disc) without cable? - BT Broadband Take a look at the video and information below about getting set up. Re: Does BT Wifi disc require a physical ethernet connection to work? BT disc flashing red is common when using the BT WiFi network, but what are its causes? Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. You can also get full Wi-Fi as part of the BT Halo 3+ package. You need to activate it by following the instructions in the email we sent you. Power off disks that are not directly connected to a hub (router). In the unlikely event that a disc gets too hot, it will turn off automatically. Watch this short video to set up or follow the instructions below. On the rare occasion you need to place a Wi-Fi Disc outside the reach of your Smart Hub 2, your Wi-Fi Disc can be connected to your Smart Hub 2 via an Ethernet cable. If you get any future issues post back and let us know. 20h02. However, one disk of him is sufficient for most properties. 5 Discs work fine, the 6th disc turns blue when wired to the hub but turns red as soon as it is disconnected. 2. Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). On the other discs you can use the Ethernet port to connect other wired devices to the network. These easy steps will quickly have you up and running. BT Wifi Disc Setup: A Complete Instruction [2 Different Ways] What to Do if I have Issues Setting the BT Disc Up? Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. Please note that even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. Finally, if the first two attempts can not solve the issue, call the number on the BT website. Setup Complete Wi-Fi (Black disc) without cable? If you're using Premium Whole Home Wi-Fi, you can't. What is Complete Wi-Fi and how do I get started? Follow the simple steps below to set up Smart Hub 2: Step 1. You should update your wireless equipment with the new details. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. Besides, keep the BT disc away from other electrical devices. I have several devices connected to this switch and they all work just fine. If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. It's aimed at people who have to put up with patchy WiFi spots at home. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Once downloaded, you can check each room's WiFi signal and see if any other devices are connected. BT Complete Wi-Fi: Smart Hub 2 and Wi-Fi Disc aims to banish Wi-Fi dead What is Complete Wi-Fi and how do I get started? In the unlikely event that a disc gets too hot, it will turn off automatically. Step 3. F. ollow the complete guide to double-check the disc's location: Step 1. No action required - it takes approximately 60 seconds to fully turn on. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. Besides, you also update the useful information about this device from our post. 17-09-2019 If the problem continues please contact the helpdesk. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. In the My BT app, go to Hub settings and select Update Wireless Network. Do not use it if it is damaged to prevent danger. I have the same issue, 3 disc pack and 2 disc pack plus One disc (total 6). Step 3. @hallsworthb Sorry about that, did you try to pair them using the MyBT app first? Restart is one of the simple and popular methods to help you solve technological problems. Try restarting your Whole Home Wi-Fi. Step 3. Below are a detailed guide to help you do it: You must have a BT ID before setting up a BT WiFi disc. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. You will enjoy experiencing the free-hassle, stable, and fast wireless network with BT disc. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. Is there another way to pair it without connecting to the router by Ethernet cable? Once logged into it, tick the Mode box to choose Mode 1. Premium Whole Home Wi-Fi & Whole Home Wi-Fi 6. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. 20h48. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. Step 5. If you're using Whole Home Wi-Fi , from the app's 'Settings' tab, select LED brightness, and then choose between Off , Medium or High by tapping the appropriate setting. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, Getting started on the BT Community Forum. Notably, if you see other color appearing on your WiFi disc, refer to the following to see its meaning: Meaning of the light on BT complete WiFi Disc. How to fix BT WiFi Disc flashing red Complete Steps, Step #1: Double-Check the Discs Location, Step #2: Power Cycle or Restart the BT Smart Hub, Step #3: Run the Complete WiFi Discs Setup Again, Step #4: Pair the Complete WiFi Disc to the Hub Again, Step #5: Set the Complete WiFi Discs Setting From Mode 2 to Mode 1, Step #6: Call ISP if the WIFI Disc is Still Flashing Red, Steve modem WAN flashing red: 6 easy fixes [Actionable Guide], Shaw Modem Flashing Green: 5 Super Easy Tips You Must Try, Xfinity modem blinking green: Common causes & fixes [2022's guide], Modem WAN light blinking red: A Complete fixing guide [updated], BT Disc flashing red: 6 stupid-simple fixing steps [Pocket Tips]. This is phenomenal. The BT Wi-Fi Disc is a device with a small size and round shape placed anywhere in your workplace or house to generate a wireless network. >. Follow these steps to work out the best location for your disc. BT's complete Wi-Fi service expands the coverage of your WiFi network by using mesh networking technology. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. BT Complete Wi-Fi may suit BT Broadband customers living in large homes, cottages, or old townhouses. on BT is so confident in its claims that, for some reason, if you don't get a wireless connection throughout your house, they can send you two more discs to boost your signal for free. You need the My BT app to find out where to place your discs for the best signal. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. For further troubleshooting and support see What does the orange LED on the disc mean? This will guide you through the set-up and suggest the best location for your disc. The following simple steps will help you switch the mode 2 set to mode 1: Step 1. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. The sales rep should really make this clear if so. The disc uses your existing broadband connection and emits wireless signal devices such as smartphones, tablets, or laptops. Solved: Does BT Wifi disc require a physical ethernet conn - BT Try some helpful tips if you don't want to spend time looking for the best place to place your BT disc: Put the disc between the hub and where you expect to reach the strongest internet signal. 20h47. You can still set up your disc without it. Step 2. The BT WiFi quantity you need depends on your houses size. If you're an existing customer, you've probably already got one. The best spot for your Wi-Fi Disc. Solved: Wifi Disc pairing problem - it doesn't - BT Community The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Ask questions and share tips with other people 24 hours a day. For example, if you want a stronger signal upstairs and the hub is on your ground floor, you should place the disc near the upstairs floor or your ground floor ceiling. BT Whole Home Wi-Fi FAQs - Set-up and installation | BT Help Wait until the disc has cooled down before turning back on. Are you seeking a step-by-step guide on BT wifi disc setup? The light flash red and within a few seconds turn solid blue We offer you a detailed step to help you set up BT disc quickly without hassle. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. This will guide you through the set-up and suggest the best location for your disc. Unplug the Ethernet cable from both devices. All of this, according to BT, can give you faster connections and the ability to stream HD content in the room. Step 4. Alternating Red/Blue flashing (Whole Home Wi-Fi 6 & Premium only), Disc connected but unable to communicate with the primary disc. Once done, unplug the device from the power and move it to the recommended place through the app as step 1. on The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. 31-01-2019 Set Up the BT Wi-Fi Disc via the Ethernet Cable BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. It will then connect wirelessly to the hub after a few mins. The light will turn to blink red but return to solid blue after a couple of seconds. Plug one of the Ethernet cable's ends into the yellow port on the hub's back and the other end into the disc's yellow port. If you know why this problem happened, are you sure to find the proper process with detailed steps to solve it completely? The first thing is the number of the disc; next is care and safety. Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. Factory reset the disk attached to the hub (router). Lets tell your customer service team about the situation you are encountering. Follow the simple steps below for troubleshooting this problem. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. First check the Ethernet connection from your hub (router). 17h28. If you're a new customer, we'll have created your BT ID when you joined. The light will change to flashing red, but will go back to solid blue after a few seconds- Unplug the disc from the mains and plug it in at the preferred location. What's the admin password and why do I need it? If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. So the problem must have been some corruption within the Smart Hub 2. The Hub Admin password allows you to update the Hub's wireless network and the Hub and disc light status. Set up the BT disc through an Ethernet cable. 15h25. If you followed the above steps but still see the BT disc flashing red light, contact BT internet service provider. Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). Mode 1 setting offers you the best performance with the optimal speed and range. 15h30. My BT app has been intelligently updated to be your perfect Wi-Fi companion. Ordered a Hybrid Connect device? 15h25. BT Complete Wifi Disc Your Questions Answered - AdmireIT 19h54. I have tried turning off my 'SmartHub 2' for a few minutes and then turning it back on before once again trying to pair up the 'Disk'. After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. Contact BTs ISP if you still see the red light. Below is the simple instruction to complete this process: Step 1. Step 1. 17-08-2019 If you find your wi-fi blind spot isn't quite covered, try moving your Wi-Fi Disc further away from your BT Business Smart Hub 2. 1. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc. When the BT disc appears in blue light, the disc and hub are successfully connected. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. Getting started with your BT Business products, - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. If you wish to connect more discs by Ethernet, you'll need to connect them to the Ethernet port on another disc. If you've got Cloud Voice Express you'll need to set it up: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. It also gives you the sketches and drawings suggesting the best location for setting up BT WiFi Disc. You own a good internet connection and the network is working fine, A connection is established, but the Wi-Fi signal is not optimal. BT Hub, BT Voyager and Connected Devices GPL code. Then you can get connected and online straight away without your broadband being activated. You need to activate it by following the instructions in the email we sent you. Add full Wi-Fi to any BT fiber broadband plan for an extra 12 per month. This is clearley explained in the set-up instructions. But here is the best part. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. 15h29. This is similar, but without using the BT Smart Hub 2. 10-07-2020 Proceed to the location in your house BT app is guiding you. Built-in wi-fi technology automatically . If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. You can manage your BT account without difficulty when using the My BT app. Wait for the final results from the app. on Add the new network name or password. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. How to install an add-on disc | BT Whole Home Wi-Fi - YouTube 0:00 / 0:54 How to install an add-on disc | BT Whole Home Wi-Fi BT 33.5K subscribers Subscribe 49 52K views 5 years ago. There's one in your Hub box. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). 2h37. Do you want to learn how to set up a BT WiFi disc with simple steps? BT Complete Wi-Fi review | TechRadar If you're still having problems, use our online troubleshooter. Press POWER on the device again to turn the hub on. You can download the My BT app from the App Store or Google Play Store. It's a pain having to move it and shift the settee to reconnect each time. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. BT Hub 5 on 70 meg BB. Set the Complete WiFi Disc Setting from mode 2 to mode 1. on I just thought I'd ask if there was an alternative method to restore the connection. Below are some popular causes to BT internet disc flashing red that you should keep an eye on: The Discs are not correctly paired with the smart hub, It is impossible to find or detect the Smart hub, Overload or minor congestion with the system, The causes of red light flashing on BT WiFi disc. How do I set up Complete Wi-Fi? | BT Help It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. How to install an add-on disc | BT Whole Home Wi-Fi - YouTube After removing the hub in the third step, you must pair it again and set it up. Getting started with your BT Business products, Finding the best location for your Wi-Fi disc. Initially with the ethernet cable attached the hub light turns to a constant blue after a few minutes but when I disconnect the ethernet cable the light turns to a flashing red after a couple of seconds and remains a flashing red. Add the new network name or password. Step 3. I've had my Black Wi-Fi disc working fine, but twice now it has lost connection and turned red. My router is downstairs in my lounge behind the settee with the disc upstairs in my man cave. I have had the SH2 and Disc for over 9 months and it has never lost connection. 11h57, on After knowing the causes of the BT complete wifi disc flashing red, you should find the proper solution immediately. Go to your hub's settings in the My BT app and choose Update wireless network. Hi@gibbylinks I would start by getting your SH2 high up or in a better position which is probably the reason it is losing connection. This disc can help you solve the internet connection problem because it plays a role as a wireless extender to boost your wireless signal. Working out the best location for your Complete Wi-Fi Disc is straightforward. However, this information is not applied for Xfinity modem blinking green. Select the Begin Location Test option by tapping it. If you are a new customer, the company will provide you with a BT ID through an email for activation. Problems with Complete Wi-Fi, what do I do? I cant pair my WIFI disc with my Smart Hub 2, Re: Wifi Disc pairing problem - it doesnt, Announcements, Guides & Community Updates, Plug one end of the Ethernet cable into one of the yellow ports at the back of the Smart 2 Hub, Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc, The light on the Wi-Fi Disc will start flashing blue. 27-03-2019 I spoke to a chap on the phone yesterday regarding a different issue and he says they are just TP-Link repeaters branded as BT so they should be able to work with Vodafone.Is there something in the Vodafone settings I need to change in order to allow access or something? Your first disc will use the Ethernet port to connect to your hub (router). Ask questions and share tips with other people 24 hours a day. You can consider this method as the last resort, even if your Shaw modem flashing green. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. How to connect a BT Complete Wifi disc? You can download the My BT app from the App Store or Google Play Store. 29-01-2019 Bell Equipment Return: 6 Steps to Get a Free Device Return, 10 Best Wifi Extender For Xfinity: A Definite Buying Guide [2022], BT Wifi Disc Setup: 2 Piece of Cake Methods [Definite Guide]. Dont put the disc on fragile surfaces to avoid breaking or scratching. It is one of the best ways to troubleshoot the problem quickly and effectively. When I plug the disk in to the router and follow the steps on the app the disk goes from a flashing blue to a static red and not connecting however, on the Vodafone broadband app it shows as a device connected to the network? Use the disc location checker in the My BT app to find the best location for your disc. If you're usingWhole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOff,MediumorHighby tapping the appropriate setting. The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. After a couple of minutes it will turn solid blue You can now unplug the Ethernet cable. Set up your Complete Wi-Fi Disc | BT Business Customers of other providers can sign up for BT's equivalent services in the form of Whole Home Wi-Fi. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. You can use the ethernet port on the disk to pair it with your hub. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. 19-08-2019 BT Disc flashing red: 6 Sure-fired steps revealed by Experts on Try rebooting the disc, the primary disc and the router. A quick guide on fixing BT disc flashing red. Only by factory resetting all three in that order did everything work together. The Wi-Fi disc light blinks blue and switches into solid blue after a few minutes. I have tried resetting the Disk and starting afresh by connecting directly to the hub using an ethernet cable and the disk responds by turning on a solid blue light after a couple of minutes however when I disconnect the ethernet cable the light turns red and flashes no matter how long I wait. You should consider some things below to set up BT disc with care and safety: Keep all devices away from the Sun and heat. This means fiber optic broadband service with full Wi-Fi starts at 39.99 per month. What to Note when Performing BT Wifi Disc Setup? Tried resetting the disc several times. The LED is permanently red and the new disc doesn't appear in the app. Just 'Bit the Bullet' and reset my Smart Hub (after saving the settings to an external file) back to factory settings. The range of the discs can vary significantly depending on the operating environment and the location. Networks are treated as one entity, so you don't have to use many different passwords to connect to them. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. Had to factory reset the Smart Hub 2, then factory reset the first dsic (which was paired successfully originally), and then reset the second disc (which was the one causing the issues). You have an ok wi-fi signal try moving your Wi-Fi Disc closer to your BT Business Smart Hub 2 to make the signal even stronger. You will see the light on the device change into orange but return to solid blue within one minute. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. 19-08-2019 The range of the discs can vary significantly depending on the operating environment and the location. You can use the ethernet port on the disk to pair it with your hub. The LED is permanently red and the new disc doesn't appear in the app. If so it is useless to me as I cannot drill a hole in the ceiling or lay and ethernet cable to where I planned on putting the disc. Next, you must plug the BT disc into the socket. The LED is permanently red and the new disc doesn't appear in the app. Reloaded my personal settings for port forewarding etc then tried to set up my WiFi Disk and it was succesfull. Wait until the LED turns purple, blinks blue, and then turns solid blue. Whole Home Wi-Fi from BT on the App Store Plug your Wi-Fi Disc into a power socket and turn it on. Depending on where you live, you can type "My BT" to 81192 and wait for a download link from the company. Try moving the disc closer to the one connected directly to your hub (router). 31-01-2019 Alternatively, follow these steps to connect using an Ethernet cable in the hub box: Step 1. Take a look at the video and information below about getting set up. You can look for this information by choosing the relevant tile from the WiFi network section in More Menu or on your home screen. Wait a few seconds for the completed connection. For further troubleshooting and support see What does the orange LED on the disc mean? Step 5. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. I have been looking for a resource like this. Find the best location for you Complete Wi-Fi Disc | BT Business This is awesome info. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. You can do this from the Settings menu or manually turn each disc off then on. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. This is done by connecting the Smart Hub 2 router to a Wi-Fi disk. Yes. Connect it with the WAN port on the BT hubs back. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network.