audley travel complaints

We are delighted to hear how well Annie organized everything for you!We'll make sure your kind comments are shared with Annie and her leadership teams. Dear Mrs StephensThank you for leaving your review. It did not disappoint. Best personal travel experience. The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. Verification can help ensure real people write reviews about real companies. Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. Best wishesAudley Travel USA. Hi Jennifer Thank you for taking the time to provide us with such valuable feedback. Audley Travel Country Specialist Reviews | Glassdoor We have been to South Africa, as well as to several other countries in Africa over the years but this trip was so well organized, and enabled us to really soak in all that the people, culture, landscape, and animals were offering us. The destination is great. More information, including Brands Sold, Products Sold, Month in Operation, Provides Delivery, Pet Friendly and more. Or perhaps embarking on a serene river cruise along the Nile or Mekong? Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020. Simply Incredible! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Both associates I dealt with were fantastic at their jobs. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. We have no hestitation in reommending them. We finally booked Thailand with Mat and could not have been happier. What's a double black badge Yelp Elite to do when she can't use her trusty app/website to organize her, We had an amazing trip organized and executed by the Audley team through out, Tesia, their Japan specialist, put together a wonderful. All the arrangements were super and we look forward to a future trip with Audley. Thank you for your review it's great to read you had a fabulous trip, and one which you will remember for a long time! We use dedicated people and clever technology to safeguard our platform. Responsible travel is part of Audleys DNA. We could not have put this together without Tamatha's knowledge and help. This is our third trip with Audley. Nothing was overlooked. We are delighted to hear how well Carter and the team looked after everything for you, and we can't wait to work with you again on your next big Audley adventure!We'll make sure your kind comments are shared with Carter, and our partners in Australia. This is not the case in our experience with Audley. Audley helped us have the best trip of our lives. 73% of employees would recommend working at Audley Travel to a friend and 58% have a positive outlook for the business. The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! Thank you ! We have no hestitation in reommending them. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. Audley Travel Sales Specialist Reviews | Glassdoor She helped us develop an itinerary that met our goals and included: comfortable accommodations, superb local guides, and suggestions of local highlights and restaurants to visit on our own. Trustpilot is assessing this review in accordance with our flagging process. We pride ourselves on delivering high-quality trips and outstanding client service, so we are truly disappointed and sorry to hear your trip did not met your expectations.We do not like to leave any of our clients unhappy and will make sure a member of our Client Experience team reaches out to discuss further with you. Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. Following your conversation with a manger we are pleased that we have resolved this matter for you directly. Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. Great companies such as Tauck Tours offer all inclusive week in ****** ($1072 per day) with tipping for drivers and local guides, lunch and dinner with wine in superb restaurants included. We look forward to working with you again and to send you away on a dream Audley trip once the time is right for you. We did not come to Audley to add to our stress but unfortunately that is what we got. Due to the pandemic, we changed our holiday dates and destination three times. After cajoling and complaining, they refunded our money in full, hence I am editing my previously negative comments here. Not only do we feel this gives you the best experience, it also brings benefits to local communities. Our specialist, Isabelle Evans, has been particularly helpful in developing all our many varied ideas for our trip and making sure everything we wanted to see and do was possible. Thank you Mat, thank you Audley. The place was Awful. As a result, I would consider using them again in the future. Anyone can write a Trustpilot review. Audley Travel - USA Reviews | Read Customer Service Reviews of www As such we are do a full refund for the difference. Anyone can write a Trustpilot review. Thank you so much for your feedback, it is great to hear you have had a wonderful trip to Australia and Singapore. Having never been overseas before the services provided by Audley Travel were essential to us having such a successful trip. We had an experience of a lifetime and can't acknowledge Carter enough for all he did from our first phone call and introduction to checking in with us upon our return. It's been three weeks, we have been back in the States for two weeks, and we have heard nothing. We look forward to working with you again and to send you away on your next dream Audley vacation. Join our mailing list to receive the latest updates and travel inspiration, All prices are in USD unless otherwise stated, CST#2117258-40 | Fla. You could even opt for a thrilling swim with marine iguanas in the Galapagos. Audley Travel insights Based on 7 survey responses What people like Ability to meet personal goals Feeling of personal appreciation Support from manager Areas for improvement Fair pay for job Overall satisfaction Energizing work tasks Great company Concierge (Former Employee) - Home Based - March 8, 2022 Enjoyed working here Travelstride: Tour, Adventure & Tailor-made Trip Reviews He was ever patient, kind, thoughtful, and always willing to listen to any concerns we might have. Audley Travel. Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. Hi ZenaThank you for taking the time to share your great feedback with us. Find wonderful travel, your way. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. However, after landing in New Delhi Audley's Indian business partner was in charge and we encountered numerous problems: unsatisfactory hotels, some of them truly horrible; communication problems . Best wishesAudley Travel USA. for me and her team and their partners accomplished it without any hitches whatsoever. Your specialist will offer you the best available alternatives based on your preferences. See the review above. He listened carefully to our thoughts and then planned us an excellent trip. Seller of Travel Ref. Thank you again and we look forward to helping you organise a future adventure! Or perhaps embarking on a serene river cruise along the Nile or Mekong? We are so sorry that you didn't find the value in our service. Hayley Ryan was our tour adviser. We compared costs against other providers and they were competitive. Fortunately, the general manager of the resort took it upon himself to make our experience right. They listen to our wishes and enabled us to have a holiday of a lifetime, paced exactly right for us. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. It was clear that Audley had very high expectations of third party suppliers and the 'little extras' we received made our experience really stand out from the crowd - be it air condition rooms in resorts with limited air conditioned lodges, or a city tour to fill the gap between flights - it just seems like Audley had everything covered. Instead, we once again got the view of a building roof and to make matters worse we had to climb up and down two flights of a spiral staircases just to get to our room. Nothing was overlooked. After several communications they offered a refund of $2,105 which does not come close to what they owe us. The itinerary he arranged was perfect, listening to all of our likes and dislikes. The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. It's disappointing some issues were encountered but we are pleased to have been able to amicably resolve these for you. When he found us through the hotel, he told me Audley did not provide it. We did communicate with Audley representatives and they did offer 18% refund, nowhere near enough to compensate us. As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! BBB Business Profiles may not be reproduced for sales or promotional purposes. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. They are not proactively involved. Yes, ultimately Audley went over my budget by $400. From the pre-trip advice and planning with Mat through to the actual trip itself everything was perfect. I can highly recommend Mat for travel to Asia and Monty for travel to USA. If the government advises against travel to your destination, or local borders close as youre about to depart, well give you the choice to: Well also be quick to rearrange your trip if its hit with smaller disruptions, like a cancelled flight or hotel closure. Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. We hired Audley Travel to assist of with planning our trip to Thailand. Audley Travel Review - Which? Audley Travel (audleytravel.com) Travel Agents - RIP OFF?! Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. Audley Travel was able to put together a lovely itinerary and this would be my husband's last time to do any type of traveling. Audley Travel Reviews 3,256 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,256 total 94% 3% < 1% < 1% 1-star < 1% Filter Sort: Most relevant JH JENNIFER HOWIE 2 reviews GB 8 hours ago Out of this world Malaysian adventure UK clients only. We look forward to working with you in the future, on your next Audley adventure. Audley Travel organised the most efficient and perfect tailor made itinerary for our family Christmas-NewYear holiday to discover a most inspiring Country and People. We have shared your comments with Hayley and the team. We'll make sure that your kind words reach Mat, his leadership team, and our Malaysian partners.Best wishesAudley Travel. Our trip could not have gone more smoothly! Speak to a certified specialist to start planning your tailor-made vacation. I would recommend this company wholeheartedly for anyone requiring a break away whether it be for getting to know a different country or just relaxing. I like every single detail planned to the extreme and Laura was just wonderfully kind, passionate and accommodating! Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. from the word go she was helpful, kind, super organised and knew what and where she was talking about. Anyways, we didn't have our AIRLINE TICKETS until SIX minutes before boarding began and then he left us to fend for ourselves. We currently have an ongoing project on our documentation and your feedback is very important to us, therefore I have asked a manager from our New Zealand team to reach out to you to discuss all your feedback in more detail. Dear PeterThank you for taking the time to share your great feedback with us. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We are delighted to hear how well Ewan looked after you, and it sounds like you had a fabulous time exploring LA & SF - we'll make sure your kind comments are shared with Ewan, his leadership team and our partners in the US.Best wishesAudley Travel. Flawless planning and Natasha has been brilliant in providing information and advice for our very exciting trip to East We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. Hi Catherine, thank you so much for your review I'm so pleased you had a lovely Christmas and New Year with your family, in Vietnam. Thank You Hayley for an excellent trip, we will remember it for a long time to come. We're delighted to hear how well Jenny & Kristine looked after you throughout. We both have agreed that this trip to Bali is the best one yet of all our travels, thanks to Alix and the Audley team. Having just been invited to a wedding in Japan and never having visited the country before, we thought we could do no better than contact Audley to help us plan a holiday there around the wedding. Extensive knowledge of the Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations First Holiday with Audley to South America We also ensure all reviews are published without moderation. Start planning your next adventure with Audley. Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more! The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. 3)On our Nile cruise the room was not what we were promised (as evident from the pictures we received prior to). Nick did a great job of arranging everything with Due to the pandemic, we changed our holiday dates and destination three times. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you.

Wylie Marine Enniskillen, Case Transferred To Nbc To Speed Up Processing, Nose Frida Filters Diy, What Is Your Hypothesis For This Experiment, Articles A