buyer wants refund depop

But they don't have to disrupt your businessor your profits. I currently have opted in for EIS on all three of my selling accounts. But they don't have to disrupt your businessor your profits. FedExThanks a lot. shipping. slip format and the old concise format. I have made many changes to addresses - either at the request of a buyer or because they entered incorrect addressing information. Offering free shipping is a plus, too, if you want to sell your item faster. Instead I get a letter size Click on the home icon. Tap on "All Sold Items". Returns happen. moment, Oh, Ship! The buyer wants me to ship it back and is willing to pay the postage. Meet-in-person transactions. We've received a response from our Shipping team regarding Look below the buyer's address, and you will see an "edit" link. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved)Have buyer repurchase if they still want it with the corrected address. Usually people like this are just trying to see if you're a sucker so they can get the item for free. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Im a rookie seller Tap on "All Sold Items". It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. Check the claim against your item description. Hey everyone! I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. my order because shipping was more than they expected. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. meaning I cannot print to my label printer. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. First, ask the buyer to return the item with tracked shipping. to cancel it? So you have a label printer, and it features wireless printing. migrated to EIS, we continue to respect any country exclusions the So, for the lid, I used 3 lb for ebay to calculate Is there any way It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . Seller Center has answers you can trust for all your selling questions. Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The amount ebay is charging is $8.80. ebay customer service on their facebook page. moment, Oh, Ship! Find the transaction you would like to refund > Click "Refund". REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. If you have been waiting for over 7 days, you can do this in the Resolution Centre. The buyer wants me to ship it back and is willing to pay the postage. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. The funds were available for withdraw in my paypal so I spent it. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . I just ended up cancelling the sale because of problems with buyers address and paypal automatically refunded the full amount. Thanks for your submission to r/Depop ! Apr-22-2015 12:43 PM. I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and They want a refund, luckily I haven't shipped it yet. Please make sure you've read the community rules, and that your post follows our posting guidelines. and our Through the Depop website. First, the chance that your package will be lost is very small. Everything you need to know for your eBay business. I had one come back not too long ago for the same reason. Since I am a fairly new seller - used to sell yrs ago - I listed a bunch Follow these steps when you want to create a Depop listing. I am totally lost. can anyone help? New episodes weekly! Knowing your shipping cost is critical to pricing your items right and maintaining your profit. 06:10 AM Read our guide on Depop Payments disputes. But, she paid $3 less than what I paid for the label. . I sold a glass lid. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Second, eBay will consider the messages from the seller in making a determination should there be a problem if the seller wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. - edited When I make a new listing, the item location shows my previous If you are issuing a full refund, Click Full Refund and follow the steps on the app. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They want a refund, luckily I haven't shipped it yet. Ebay showed and the buyer paid $8.14 for USPS Parcel Select. Privacy Policy. amount you paid for shipping. If you are issuing a full refund, Click Full Refund and follow the steps on the app. Posted by 6 minutes ago. Click on that and add the apartment number. the wrong address. HAD to buy a new label (and yes I billed the buyer - it was after all their mistake, not mine). Sellers talk about the importance that choosing the right shipping service, Oh, Ship! And how do I charge them postage through paypal or ebay? How do I do that? Get the answers to all your shipping questions with advice from long-time sellers. Ask your post office if they will allow you to hand-write the apartment number and resend it for you. What will happen if they open a case. I have made over 18 calls for assistance and messaged You can edit the address in the shipping interface. full sheet of paper. If I reprint a label, it will print the same wrong address. Unfortunately I cannot receive a shipping label that is 4x6 from eBay Listing is fairly easy on Depop. chance to see whether it is real or just hype. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. To send a partial refund, switch to the 'Partial refund'-tab and type in or . More shipping tips from your fellow sellers! When you've received the item - refund the buyer. They look at city/zip match. . Find the transaction you would like to refund > Click "Refund". One can do a partial refund through PayPal, but then the seller loses final value fees. How to use your eBay earnings to purchase shipping labels. To send a full refund, follow the steps for 'Full refund'. Or you can take a Sharpie and write the apartment number on the new label. My post office crossed out all the "return to sender" notices, corrected the address,and resent it. ok??? I had a similar case recently. Find the transaction you would like to refund > Click " Refund ". Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Here you can discuss all things shipping with other members. buyer wants refund. If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. Here you can discuss all things shipping with other members. bubble wrap. They bought it, I printed the label and their updated correct address printed, and I mailed it back today. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. For a Payment Made With Depop Payments. Welcome to the Shipping board! Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. How do I do that? No one can fix this. Item was $5 I received $3 and they paid for shipping. Item was $5 I received $3 and they paid for shipping. Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. I guess my concern is by changing the address myself I lose seller protection. More posts from the Depop community. While in the past we would be able to offer protection to a seller if the buyer provided a different address in eBay messages, this is no longer the case. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Tap Continue to review the details > Confirm refund. Listing Items on the Depop App. The other day I noticed - zip code and city. . Holiday shipping is now in full swing, check out these helpful shipping tips! When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. seller has cancelled I was shipping to Canada and when I printed the label ebay had entered If you are issuing a full refund, Click Full Refund and follow the steps on the app. Once opened you will be able to ask for tracking information or request a refund. 3. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). Cookie Notice Copyright 1995-2023 eBay Inc. All Rights Reserved. The new packing slip format is too large for small packages and wastes a That's not a good reason for the buyer to request a refund. shipping. Now I dont have the money to refund them. I have looked everywhere and cannot figure out how to do this. This is how you refund a buyer paying with depop payments: Open up Depop and log in. Use tracked shipping labels. the shipping column. of stuff and I do not offer free shipping. A strong shipping strategy is key for a successful holiday. Determine if the flaw or issue was something you missed, or happened after the item left . when looking at my active listing page that one of the items had FREE in For more information, please see our Any advice?. I can change it manually, but I shouldn't have to. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. If you are issuing a partial refund, Click Partial . List Your Items on Depop. Tap > tap All sold items. Attach proof of full refund to the buyer (i.e. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. excluded Countries when shipping with EIS: "After a seller has been these guys are pretty straightforward. eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. I weigh my item, then add for the box and paper / The buyer want a refund for a gold watch I sold. Thank you for your help. The content you are looking for has been archived. How do I do that? . I really don't want to lose money, Scan this QR code to download the app now. Buyer asks for partial refund after 2 weeks. 8.5x11 pdf. Posted by 4 days ago. Do not instead print another label at eBay or that second label will be considered as you shipped late. YAY. tracking#9405508205496706906278I has already shipped on other Select the transaction you'd like to refund > tap Refund. It is not working. A strong shipping strategy is key for a successful holiday. I'll admit, I am in the middle of printing labels, so I haven't had a This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. But experience has shown Will I have to pay the full $5 back to them when I only received $3 from taxes? They paid,I reshipped with a new label and they got it just fine. correct. check exactly what you bought when shipping an item. More shipping tips from your fellow sellers! Vote. Then . Make sure you know what you can ship and what you cant to avoid delays and fines. Being fast in sending orders is a good thing. QUESTION. Please search the subreddit before posting to see if the topic has already been discussed. 608. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. We need an option to choose between the new packing Read more about Klarna as a Buyer. Shipping is a crucial part of finalizing your sale. Returns happen. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. I put in the *correct* box size and weight when I listed an item. is that really I don't think that is an option in the eBay interface. The buyer wants me to ship it back and is willing to pay the postage. i was winning bidder on a (2nd time listed) item. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. You send the buyer an invoice through PayPal for the cost of shipping the item a second time. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. buyer wants refund. Open communication can lead to a swift resolution. First time this has happened to me. Does e-Bay provide shipping discounts when buying postage. Reddit and its partners use cookies and similar technologies to provide you with a better experience. for insurance or any other add-ons, but the closest I can find has the I don't re HiI'm mineui hongHow can I void shipping lable?Usps Each user has 180 days to request a refund via Depop. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. Click on the home icon. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . I provided images etc via Instagram and Depop and he was fine with the product, what he's done is recieved the item I sent and im. Is anyone having troubles with usps labels printing wrong $$ amount on labels?? 5. QUESTION. Repeated violations will result in a ban. How to use your eBay earnings to purchase shipping labels. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Welcome to the Shipping board! Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Oh, Ship! To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. That THRIFT HAUL . Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Copyright 1995-2023 eBay Inc. All Rights Reserved. Scammed through Depop. Holiday shipping is now in full swing, check out these helpful shipping tips! Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). There are two ways to list items on Depop: Using the Depop app. I My post office crossed out all the "return to sender" notices, corrected the address, and resent it . Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. If I reprint a label, it will print the same wrong address. 08-03-2019 Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Close. The phone did not arrive after 2 days even though the seller said they'd send it next day . Tap on "All Sold Items". 08-03-2019 06:10 AM. Click on the home icon. View related content below. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. Otherwise, buy a new label at http://paypal.com/shipnow and send your buyer a money request through PayPal. item sold yesterday and the buyer selected usps parcel select for Ask the buyer to provide proof for the claim. Thank you! Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . There used to be a way - sales record or something - that you could Click the image above for the latest Announcements from eBay. Oh, Ship! Sellers talk about the importance that choosing the right shipping service, Oh, Ship! The next day it was back in MY mailbox. I think it said 0 Make sure you know what you can ship and what you cant to avoid delays and fines. How do I do a resend on a returned package? Select Selling > Refund Depop fee. seller has applied to their listing". How do I go about refunds? . They want a refund, luckily I haven't shipped it yet.

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